TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from Expensive and they hide fees until the end Really sick of this software and wont be using it again in the future. They hide using the basic software and continue to upsell throughout and already expensive process. To top it off they now charge a $40 fee to pay for the service with your federal refund.
Date published: 2023-04-17
Rated 5 out of 5 by from Great help with helping me. The experience was great. Helper was well knowledgeable
Date published: 2023-04-17
Rated 2 out of 5 by from Keeps trying to upsell and charges more at the end I hate that TurboTax keeps trying to upsell me on products while I'm trying to do my taxes, I'm already frustrated and I keep having to click no to 'upgrade' to a different product. Also, it told me the cost to file would be a certain price, then at the end charged me extra for state taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Nice and easy It was very easy! Over in 30 minutes but don’t like this review thing since I payed to file!
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Super easy to use. Easy to understand. I will use Turbo Tax again next year.
Date published: 2023-04-17
Rated 5 out of 5 by from Process Easy to follow and great side tips for help. Not complicated to do.
Date published: 2023-04-17
Rated 5 out of 5 by from It just keeps on working!! I had a problem figuring out how to input two forms, and used the Live Assisted Deluxe way to go all the way through it and file my taxes correctly.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax taxes done simple TurboTax had a great format to enter my information, especially seeing how I’m using my cell phone to file my taxes. The only issue I had was at the very end I was charged the whole time I had been filing my taxes I was unaware that there was going to be a cost, so that threw me off other than that I’ll say it’s pretty easy to use
Date published: 2023-04-17
Rated 5 out of 5 by from easy to use! it was easy and felt confident everything was covered. i also liked i could come and go, with out having to complete it all at once
Date published: 2023-04-17
Rated 5 out of 5 by from Thank you for having "live"! Spoke with three different agents, all were patient and helpful!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1590
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Expensive and they hide fees until the end Really sick of this software and wont be using it again in the future. They hide using the basic software and continue to upsell throughout and already expensive process. To top it off they now charge a $40 fee to pay for the service with your federal refund.
Date published: 2023-04-17
Rated 5 out of 5 by from Great help with helping me. The experience was great. Helper was well knowledgeable
Date published: 2023-04-17
Rated 2 out of 5 by from Keeps trying to upsell and charges more at the end I hate that TurboTax keeps trying to upsell me on products while I'm trying to do my taxes, I'm already frustrated and I keep having to click no to 'upgrade' to a different product. Also, it told me the cost to file would be a certain price, then at the end charged me extra for state taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Nice and easy It was very easy! Over in 30 minutes but don’t like this review thing since I payed to file!
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Super easy to use. Easy to understand. I will use Turbo Tax again next year.
Date published: 2023-04-17
Rated 5 out of 5 by from Process Easy to follow and great side tips for help. Not complicated to do.
Date published: 2023-04-17
Rated 5 out of 5 by from It just keeps on working!! I had a problem figuring out how to input two forms, and used the Live Assisted Deluxe way to go all the way through it and file my taxes correctly.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax taxes done simple TurboTax had a great format to enter my information, especially seeing how I’m using my cell phone to file my taxes. The only issue I had was at the very end I was charged the whole time I had been filing my taxes I was unaware that there was going to be a cost, so that threw me off other than that I’ll say it’s pretty easy to use
Date published: 2023-04-17
Rated 5 out of 5 by from easy to use! it was easy and felt confident everything was covered. i also liked i could come and go, with out having to complete it all at once
Date published: 2023-04-17
Rated 5 out of 5 by from Thank you for having "live"! Spoke with three different agents, all were patient and helpful!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1590