TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 4 out of 5 by from Turbo Tax was helpful Turbo Tax was easy to use and helpful in preparing my tax returns.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax State e-file is too expensive The Federal is free but the state filing is too expensive.
Date published: 2023-04-17
Rated 4 out of 5 by from Very Easy to use... but Very easy to use and FAST! I wish it didn't cost so much? and that E-File cost snuck up on me... but overall it was an easy experience.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax makes it easy worked perfect but took 4 hours plus and not 2:08 as dashboard suggested
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Peasy Finished my federal and state taxes in less that 4 hours :-)
Date published: 2023-04-17
Rated 5 out of 5 by from Better than desktop product I use the online product because the desktop product in no longer supported on Windows 7. So I tried the online product last year. It's much better than the desktop product and easy to use.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Took less than 2 hours it walks you through everything, it’s basically fool proof.
Date published: 2023-04-17
Rated 5 out of 5 by from Easiest Way To File Taxes! Using TurboTax made it easy to submit all of the necessary information and helped me be able to find that information.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax itself is good, not all Tax experts are.. I like the application, fairly easy to use, however, I cannot get over the fact that I was needed assistance and started a live chat with one of the representatives. I waited about 15 minutes to be connected, which was fine. What is not fine, however, is that when I did get connected, the representative, Colisha, did not even say anything. After a couple of minutes I said, "hello?" and received no response. I then after 15 minutes said, "is anyone there?" Again, received no response. After 30 minutes I said, "I really need some assistance, and I have been connected to you on here for 30 minutes, can I please get some help here?" Still, no response. A few minutes later Colisha ended the chat, no response and no assistance.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was great! Had an issue while I was filing, and Aliya was great at helpingmeout and making sure I was using the correct product. I was able to save some of my return by using the best, and lowest price product.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1537
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax was helpful Turbo Tax was easy to use and helpful in preparing my tax returns.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax State e-file is too expensive The Federal is free but the state filing is too expensive.
Date published: 2023-04-17
Rated 4 out of 5 by from Very Easy to use... but Very easy to use and FAST! I wish it didn't cost so much? and that E-File cost snuck up on me... but overall it was an easy experience.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax makes it easy worked perfect but took 4 hours plus and not 2:08 as dashboard suggested
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Peasy Finished my federal and state taxes in less that 4 hours :-)
Date published: 2023-04-17
Rated 5 out of 5 by from Better than desktop product I use the online product because the desktop product in no longer supported on Windows 7. So I tried the online product last year. It's much better than the desktop product and easy to use.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Took less than 2 hours it walks you through everything, it’s basically fool proof.
Date published: 2023-04-17
Rated 5 out of 5 by from Easiest Way To File Taxes! Using TurboTax made it easy to submit all of the necessary information and helped me be able to find that information.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax itself is good, not all Tax experts are.. I like the application, fairly easy to use, however, I cannot get over the fact that I was needed assistance and started a live chat with one of the representatives. I waited about 15 minutes to be connected, which was fine. What is not fine, however, is that when I did get connected, the representative, Colisha, did not even say anything. After a couple of minutes I said, "hello?" and received no response. I then after 15 minutes said, "is anyone there?" Again, received no response. After 30 minutes I said, "I really need some assistance, and I have been connected to you on here for 30 minutes, can I please get some help here?" Still, no response. A few minutes later Colisha ended the chat, no response and no assistance.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was great! Had an issue while I was filing, and Aliya was great at helpingmeout and making sure I was using the correct product. I was able to save some of my return by using the best, and lowest price product.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1537