TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 2 out of 5 by from No free = 2 star The service is fine, works as marketed etc. But I've been using turbotax for nearly a decade and now I go from free filings to almost 200 dollars. Not okay. Very expensive. But it does what its advertised to do so I can't give it a one star.
Date published: 2023-04-17
Rated 4 out of 5 by from I like TurboTax, but some things are confusing I have used TurboTax for years now. I like using it and have never had a problem with any of my returns. I am in business for myself and like how it works seamlessly with Quickbooks Self Employed. In general, filing was smooth and easy. But this year, I had to fill out several additional schedule forms. Filling out these forms was confusing and difficult. I was asked questions that it was hard to find on the forms, and several questions for which I could find no definitions of the terms that were used. Also, I have no idea how to drop a car that I sold 2 years ago. I did not use it at all in 2022, so it should not figure into my 2022 taxes. Still, I had to fill out a schedule pertaining to use of that car. I could not figure out how to delete it.
Date published: 2023-04-17
Rated 4 out of 5 by from BEST SOLUTION FOR ME THUS FAR I've done my own taxes my entire life, over 40 years. They have become more challenging with increased time taken to prepare them, until I became exhausted every tax season. I switched to TurboTax last year and will continue to use, saving time and energy.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is great Easy to navigate through each process. Questions are easy to understand and answer.
Date published: 2023-04-17
Rated 5 out of 5 by from Thanks for the help! That was easy!! Easy and done within an hour. I have done for a number of years.
Date published: 2023-04-17
Rated 2 out of 5 by from Hidden Fees, Unable to Downgrade Input is easy. However, like a business out to make money, they do so very well. Full of hidden fees. And if you upgrade, you CANNOT downgrade without clearing out ALL of your progress. Live Chat/Call Back is incredibly glitchy (hence the reason I wanted to downgrade). Ultimately, I would say go somewhere else unless you are already deep into the Intuit experience/commitment.
Date published: 2023-04-17
Rated 5 out of 5 by from super simple and great website! Easiest and fastest way I have every filed my taxes!
Date published: 2023-04-17
Rated 3 out of 5 by from Expensive Turbotax is nice and easy to use, however, it is expensive for those who are self employed.
Date published: 2023-04-17
Rated 4 out of 5 by from Taxes Filed With Ease I have used TurboTax for the past few years and have had no issues. It guides step by step and pretty user friendly. There are "Help Boxes" throughout that provide answers to commonly asked questions on each page. Most of the time the answers help, sometimes they don't, but there is the option of chatting with a live agent for an additional cost. If you file early, it can be relatively inexensive, but if you wait to the last minute, you can expect to pay $120+. All in all, it's really easy if you use it year after year. Most of your info is saved and it's a breeze to upload any documents.
Date published: 2023-04-17
Rated 5 out of 5 by from very easy and helpful I like the way turbo tax can help you with questions. It was very easy to understand and being able to get the help you needed
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1531
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from No free = 2 star The service is fine, works as marketed etc. But I've been using turbotax for nearly a decade and now I go from free filings to almost 200 dollars. Not okay. Very expensive. But it does what its advertised to do so I can't give it a one star.
Date published: 2023-04-17
Rated 4 out of 5 by from I like TurboTax, but some things are confusing I have used TurboTax for years now. I like using it and have never had a problem with any of my returns. I am in business for myself and like how it works seamlessly with Quickbooks Self Employed. In general, filing was smooth and easy. But this year, I had to fill out several additional schedule forms. Filling out these forms was confusing and difficult. I was asked questions that it was hard to find on the forms, and several questions for which I could find no definitions of the terms that were used. Also, I have no idea how to drop a car that I sold 2 years ago. I did not use it at all in 2022, so it should not figure into my 2022 taxes. Still, I had to fill out a schedule pertaining to use of that car. I could not figure out how to delete it.
Date published: 2023-04-17
Rated 4 out of 5 by from BEST SOLUTION FOR ME THUS FAR I've done my own taxes my entire life, over 40 years. They have become more challenging with increased time taken to prepare them, until I became exhausted every tax season. I switched to TurboTax last year and will continue to use, saving time and energy.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is great Easy to navigate through each process. Questions are easy to understand and answer.
Date published: 2023-04-17
Rated 5 out of 5 by from Thanks for the help! That was easy!! Easy and done within an hour. I have done for a number of years.
Date published: 2023-04-17
Rated 2 out of 5 by from Hidden Fees, Unable to Downgrade Input is easy. However, like a business out to make money, they do so very well. Full of hidden fees. And if you upgrade, you CANNOT downgrade without clearing out ALL of your progress. Live Chat/Call Back is incredibly glitchy (hence the reason I wanted to downgrade). Ultimately, I would say go somewhere else unless you are already deep into the Intuit experience/commitment.
Date published: 2023-04-17
Rated 5 out of 5 by from super simple and great website! Easiest and fastest way I have every filed my taxes!
Date published: 2023-04-17
Rated 3 out of 5 by from Expensive Turbotax is nice and easy to use, however, it is expensive for those who are self employed.
Date published: 2023-04-17
Rated 4 out of 5 by from Taxes Filed With Ease I have used TurboTax for the past few years and have had no issues. It guides step by step and pretty user friendly. There are "Help Boxes" throughout that provide answers to commonly asked questions on each page. Most of the time the answers help, sometimes they don't, but there is the option of chatting with a live agent for an additional cost. If you file early, it can be relatively inexensive, but if you wait to the last minute, you can expect to pay $120+. All in all, it's really easy if you use it year after year. Most of your info is saved and it's a breeze to upload any documents.
Date published: 2023-04-17
Rated 5 out of 5 by from very easy and helpful I like the way turbo tax can help you with questions. It was very easy to understand and being able to get the help you needed
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1531