TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax gets worse every year Frustrating to use and gets a little worse every year as they dumb it down more and more. This will be my last year after over a decade of being a customer. User Interface has issues; forces you to follow along through entire sections that aren't relevant. Maybe ok for the first pass if you have everything, but when I need to add/update something its a huge pain and annoying. The payment screen has major issues, don't try to update you address (even if its missing the second line like mine was), the screen gets stuck in a cycle rejecting your credit card number. I had to exit page, restart the entire section and retype all my contact and payment information.
Date published: 2023-04-17
Rated 5 out of 5 by from Great for 1099 This was my first year filing a 1099 instead of a W-2. I was worried that I wouldn't be able to do my 1099 return very easily on TurboTax, but I was wrong! It's still a simple process. There are a few more steps obviously, with adding expenses and such, but it was still quite seamless! I'll be using TurboTax again next year.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Turbotax Easy to use and explanations were to easy to understand.
Date published: 2023-04-17
Rated 5 out of 5 by from Good software and even better support The person who helped me called me in just 18 minutes after my request the day before the deadline
Date published: 2023-04-17
Rated 3 out of 5 by from Okay, except Married Filing Jointly using e-File The Married Filing Jointly issue with having to enter each spouse's AGI makes no sense. I had to go to reddit figure out that the main spouse on the filing claims the AGI and the other spouse claims $0 in order to e-FIle. Otherwise the e-file gets rejected & you have to mail in your returns & payment to the IRS... very annoying and should be spelled out on your software.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is very helpful. If you are a first time Turbo Taxes is amazing and very helpful. If its your first time filing your own taxes Turbo taxes is the best.
Date published: 2023-04-17
Rated 5 out of 5 by from LOVE TURBOTAX Turbo tax makes it too easy. I was dreading doing my taxes but with turbo tax helps.
Date published: 2023-04-17
Rated 5 out of 5 by from Very good at helping you answer all qusetions I put the wrong AGI on return and it was rejected. Turbo Tax notified me right away and allowed me to correct and resubmit. No problems
Date published: 2023-04-17
Rated 5 out of 5 by from Very good tax prep program Goes through every aspect of tax preparation step-by-step. Easy to follow prompts with additional information when needed. Highly recommended.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is easy to use I think that TurboTax is easy to use. I also really like how it pulls your information from the previous year to save you time!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1530
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax gets worse every year Frustrating to use and gets a little worse every year as they dumb it down more and more. This will be my last year after over a decade of being a customer. User Interface has issues; forces you to follow along through entire sections that aren't relevant. Maybe ok for the first pass if you have everything, but when I need to add/update something its a huge pain and annoying. The payment screen has major issues, don't try to update you address (even if its missing the second line like mine was), the screen gets stuck in a cycle rejecting your credit card number. I had to exit page, restart the entire section and retype all my contact and payment information.
Date published: 2023-04-17
Rated 5 out of 5 by from Great for 1099 This was my first year filing a 1099 instead of a W-2. I was worried that I wouldn't be able to do my 1099 return very easily on TurboTax, but I was wrong! It's still a simple process. There are a few more steps obviously, with adding expenses and such, but it was still quite seamless! I'll be using TurboTax again next year.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to use Turbotax Easy to use and explanations were to easy to understand.
Date published: 2023-04-17
Rated 5 out of 5 by from Good software and even better support The person who helped me called me in just 18 minutes after my request the day before the deadline
Date published: 2023-04-17
Rated 3 out of 5 by from Okay, except Married Filing Jointly using e-File The Married Filing Jointly issue with having to enter each spouse's AGI makes no sense. I had to go to reddit figure out that the main spouse on the filing claims the AGI and the other spouse claims $0 in order to e-FIle. Otherwise the e-file gets rejected & you have to mail in your returns & payment to the IRS... very annoying and should be spelled out on your software.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is very helpful. If you are a first time Turbo Taxes is amazing and very helpful. If its your first time filing your own taxes Turbo taxes is the best.
Date published: 2023-04-17
Rated 5 out of 5 by from LOVE TURBOTAX Turbo tax makes it too easy. I was dreading doing my taxes but with turbo tax helps.
Date published: 2023-04-17
Rated 5 out of 5 by from Very good at helping you answer all qusetions I put the wrong AGI on return and it was rejected. Turbo Tax notified me right away and allowed me to correct and resubmit. No problems
Date published: 2023-04-17
Rated 5 out of 5 by from Very good tax prep program Goes through every aspect of tax preparation step-by-step. Easy to follow prompts with additional information when needed. Highly recommended.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is easy to use I think that TurboTax is easy to use. I also really like how it pulls your information from the previous year to save you time!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1530