TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 3 out of 5 by from A great improvement, but there's room for more. As someone who normally files my taxes through a CPA, and had to file on my own last minute, I felt there could be some added context and more conversational language for those of us who are not as familiar with this process.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax for me I have been using Turbo Tax for some time now and it keeps getting better each year.
Date published: 2023-04-17
Rated 5 out of 5 by from great product Very easy to use. Helpful and informative when unsure
Date published: 2023-04-17
Rated 3 out of 5 by from Last year I'll use it Got caught in a loop at the end, so I couldn't finalize. Suggested solution was to take an extension! Not acceptable. I ended up printing and sending in that way. Annoying.
Date published: 2023-04-17
Rated 5 out of 5 by from Life saver in tax help! First time but TurboTax made it a breeze! Would highly recommend.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax is incredible Turbo tax was Nice and easy! Great service and great customer service!!
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax quality went down this year The quality of TurboTax went down a lot this year. I came across multiple errors during entering the data, the navigation from screen to screen was not smooth and easy like prior years.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo Tax Is Bad Turbo Tax Experts did not call me as they said they would. Too busy upselling rather than quickly resolve simple problems!
Date published: 2023-04-17
Rated 1 out of 5 by from Misleading charge Turbo Tax insisted that I needed to upgrade to Deluxe in order to file an I-9, which I did not end up filing. There was not an option to go back. Since I travel a lot for work, I had to file tax returns in four different states. I was not aware that the deluxe charge would be applied to each state. In two of those states I earned nothing in tax returns due to their states specific laws. I am not someone who can afford a $275 charge for no discernible services.
Date published: 2023-04-17
Rated 1 out of 5 by from Charged $100 for no reason very unsatisfied with TurboTax, I was charged $100 for turbotax live basic when I should have been able to file for free but I had to add a payment so I could finish filing and it didn't even tell me how much I would be charged because I didn't select anything
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1445
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from A great improvement, but there's room for more. As someone who normally files my taxes through a CPA, and had to file on my own last minute, I felt there could be some added context and more conversational language for those of us who are not as familiar with this process.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax for me I have been using Turbo Tax for some time now and it keeps getting better each year.
Date published: 2023-04-17
Rated 5 out of 5 by from great product Very easy to use. Helpful and informative when unsure
Date published: 2023-04-17
Rated 3 out of 5 by from Last year I'll use it Got caught in a loop at the end, so I couldn't finalize. Suggested solution was to take an extension! Not acceptable. I ended up printing and sending in that way. Annoying.
Date published: 2023-04-17
Rated 5 out of 5 by from Life saver in tax help! First time but TurboTax made it a breeze! Would highly recommend.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax is incredible Turbo tax was Nice and easy! Great service and great customer service!!
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax quality went down this year The quality of TurboTax went down a lot this year. I came across multiple errors during entering the data, the navigation from screen to screen was not smooth and easy like prior years.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo Tax Is Bad Turbo Tax Experts did not call me as they said they would. Too busy upselling rather than quickly resolve simple problems!
Date published: 2023-04-17
Rated 1 out of 5 by from Misleading charge Turbo Tax insisted that I needed to upgrade to Deluxe in order to file an I-9, which I did not end up filing. There was not an option to go back. Since I travel a lot for work, I had to file tax returns in four different states. I was not aware that the deluxe charge would be applied to each state. In two of those states I earned nothing in tax returns due to their states specific laws. I am not someone who can afford a $275 charge for no discernible services.
Date published: 2023-04-17
Rated 1 out of 5 by from Charged $100 for no reason very unsatisfied with TurboTax, I was charged $100 for turbotax live basic when I should have been able to file for free but I had to add a payment so I could finish filing and it didn't even tell me how much I would be charged because I didn't select anything
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1445