TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Deluxe Reviews
Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by
Jenna93 from
A great improvement, but there's room for more.
As someone who normally files my taxes through a CPA, and had to file on my own last minute, I felt there could be some added context and more conversational language for those of us who are not as familiar with this process.
Date published: 2023-04-17
Rated 5 out of 5 by
ShawnPA from
Turbo Tax for me
I have been using Turbo Tax for some time now and it keeps getting better each year.
Date published: 2023-04-17
Rated 5 out of 5 by
JAC312 from
great product
Very easy to use. Helpful and informative when unsure
Date published: 2023-04-17
Rated 3 out of 5 by
Loopsie from
Last year I'll use it
Got caught in a loop at the end, so I couldn't finalize. Suggested solution was to take an extension! Not acceptable. I ended up printing and sending in that way. Annoying.
Date published: 2023-04-17
Rated 5 out of 5 by
Arockbe from
Life saver in tax help!
First time but TurboTax made it a breeze! Would highly recommend.
Date published: 2023-04-17
Rated 5 out of 5 by
jordan 88 from
turbo tax is incredible
Turbo tax was Nice and easy! Great service and great customer service!!
Date published: 2023-04-17
Rated 3 out of 5 by
AThomasChicago from
TurboTax quality went down this year
The quality of TurboTax went down a lot this year. I came across multiple errors during entering the data, the navigation from screen to screen was not smooth and easy like prior years.
Date published: 2023-04-17
Rated 1 out of 5 by
IMRAW from
Turbo Tax Is Bad
Turbo Tax Experts did not call me as they said they would. Too busy upselling rather than quickly resolve simple problems!
Date published: 2023-04-17
Rated 1 out of 5 by
Broke and Irritated from
Misleading charge
Turbo Tax insisted that I needed to upgrade to Deluxe in order to file an I-9, which I did not end up filing. There was not an option to go back. Since I travel a lot for work, I had to file tax returns in four different states. I was not aware that the deluxe charge would be applied to each state. In two of those states I earned nothing in tax returns due to their states specific laws. I am not someone who can afford a $275 charge for no discernible services.
Date published: 2023-04-17
Rated 1 out of 5 by
R0zy from
Charged $100 for no reason
very unsatisfied with TurboTax, I was charged $100 for turbotax live basic when I should have been able to file for free but I had to add a payment so I could finish filing and it didn't even tell me how much I would be charged because I didn't select anything
All TurboTax® Offerings Reviews - Page 1445
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
Jenna93 from
A great improvement, but there's room for more.
As someone who normally files my taxes through a CPA, and had to file on my own last minute, I felt there could be some added context and more conversational language for those of us who are not as familiar with this process.
Date published: 2023-04-17
Rated 5 out of 5 by
ShawnPA from
Turbo Tax for me
I have been using Turbo Tax for some time now and it keeps getting better each year.
Date published: 2023-04-17
Rated 5 out of 5 by
JAC312 from
great product
Very easy to use. Helpful and informative when unsure
Date published: 2023-04-17
Rated 3 out of 5 by
Loopsie from
Last year I'll use it
Got caught in a loop at the end, so I couldn't finalize. Suggested solution was to take an extension! Not acceptable. I ended up printing and sending in that way. Annoying.
Date published: 2023-04-17
Rated 5 out of 5 by
Arockbe from
Life saver in tax help!
First time but TurboTax made it a breeze! Would highly recommend.
Date published: 2023-04-17
Rated 5 out of 5 by
jordan 88 from
turbo tax is incredible
Turbo tax was Nice and easy! Great service and great customer service!!
Date published: 2023-04-17
Rated 3 out of 5 by
AThomasChicago from
TurboTax quality went down this year
The quality of TurboTax went down a lot this year. I came across multiple errors during entering the data, the navigation from screen to screen was not smooth and easy like prior years.
Date published: 2023-04-17
Rated 1 out of 5 by
IMRAW from
Turbo Tax Is Bad
Turbo Tax Experts did not call me as they said they would. Too busy upselling rather than quickly resolve simple problems!
Date published: 2023-04-17
Rated 1 out of 5 by
Broke and Irritated from
Misleading charge
Turbo Tax insisted that I needed to upgrade to Deluxe in order to file an I-9, which I did not end up filing. There was not an option to go back. Since I travel a lot for work, I had to file tax returns in four different states. I was not aware that the deluxe charge would be applied to each state. In two of those states I earned nothing in tax returns due to their states specific laws. I am not someone who can afford a $275 charge for no discernible services.
Date published: 2023-04-17
Rated 1 out of 5 by
R0zy from
Charged $100 for no reason
very unsatisfied with TurboTax, I was charged $100 for turbotax live basic when I should have been able to file for free but I had to add a payment so I could finish filing and it didn't even tell me how much I would be charged because I didn't select anything
All TurboTax® Offerings Reviews - Page 1445
Date published: 2023-04-17