TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from LOVE TurboTax I've used TurboTax for several years and it is VERY user friendly. Lots of information and ways to "check" to see if a situation applies to you. Step-by-step instructions with many checkpoints to review what you've already input. Also great for military families, with tons of information on applicable circumstances.
Date published: 2023-04-18
Rated 4 out of 5 by from Walks you right through it Was pretty simple to use and walks you right through the whole process
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo To expensive! I already have to pay in and now I have to pay more! To freaking expensive for people living off SSI!
Date published: 2023-04-18
Rated 5 out of 5 by from Yay! Good Stuff and easy to file with TurboTax. Will use again.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Review Good experience, I just wish I wasn't forced to use the version with a premium, since I take a standardized deduction.
Date published: 2023-04-18
Rated 5 out of 5 by from Use it every year! Never had to use live chat. So simple to use this survey is the longest
Date published: 2023-04-18
Rated 2 out of 5 by from Finding ways to take more money Each year Turbo Tax comes out with something bigger and better...with extra cost. Great deal on the package of saying half off. But, in reality, we are paying more for less. To get any kind of help, even for a question, we must order the extra $105 package and a processing fee if you want the funds to be removed from the return, mine was $39. So, you need to be on your toes to ensure you have that "great" deal or you will be taken advantage of. Turbo Tax is just an over priced "do it yourself" program. Essentially, this years programs are the same as last year, but set up to look better. Someone could probably get a better deal walking into a tax office. Don't waste your money, like I did.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Great Well worth the money. easy to use. Singe person very easy.
Date published: 2023-04-18
Rated 1 out of 5 by from turbo tax horrible no one was able to help me. I engaged with a live representative she yawned in my hear the whole time and couldn't smart link in to my comuter to help. She Mason0323transferred me to IT and the call was disconnected
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax has not impressed me this year How can Turbo Tax review the documents and approve to file them without the Identity Protection Pin. All of my tax returns were rejected. After refiling, it would walk me through the same steps for approval as last time. Waste of time. While switch from filing jointly to separately my taxes went down and without any entries it jumped up dramatically. switching back and fourth and couldn't get back to where I was on my refund amount. Some of the times the help would lead to nothing even if there was a link to say it would help you. I typed in some of my forms on the search and it would not take me to fill them out. Not impressed with these issues. I believe that I am overpaying by a few thousand dollars this year. I have been using Turbo Tax for about 20 years. I think this will be my last year using them.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1408
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from LOVE TurboTax I've used TurboTax for several years and it is VERY user friendly. Lots of information and ways to "check" to see if a situation applies to you. Step-by-step instructions with many checkpoints to review what you've already input. Also great for military families, with tons of information on applicable circumstances.
Date published: 2023-04-18
Rated 4 out of 5 by from Walks you right through it Was pretty simple to use and walks you right through the whole process
Date published: 2023-04-18
Rated 3 out of 5 by from Turbo To expensive! I already have to pay in and now I have to pay more! To freaking expensive for people living off SSI!
Date published: 2023-04-18
Rated 5 out of 5 by from Yay! Good Stuff and easy to file with TurboTax. Will use again.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Review Good experience, I just wish I wasn't forced to use the version with a premium, since I take a standardized deduction.
Date published: 2023-04-18
Rated 5 out of 5 by from Use it every year! Never had to use live chat. So simple to use this survey is the longest
Date published: 2023-04-18
Rated 2 out of 5 by from Finding ways to take more money Each year Turbo Tax comes out with something bigger and better...with extra cost. Great deal on the package of saying half off. But, in reality, we are paying more for less. To get any kind of help, even for a question, we must order the extra $105 package and a processing fee if you want the funds to be removed from the return, mine was $39. So, you need to be on your toes to ensure you have that "great" deal or you will be taken advantage of. Turbo Tax is just an over priced "do it yourself" program. Essentially, this years programs are the same as last year, but set up to look better. Someone could probably get a better deal walking into a tax office. Don't waste your money, like I did.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Great Well worth the money. easy to use. Singe person very easy.
Date published: 2023-04-18
Rated 1 out of 5 by from turbo tax horrible no one was able to help me. I engaged with a live representative she yawned in my hear the whole time and couldn't smart link in to my comuter to help. She Mason0323transferred me to IT and the call was disconnected
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax has not impressed me this year How can Turbo Tax review the documents and approve to file them without the Identity Protection Pin. All of my tax returns were rejected. After refiling, it would walk me through the same steps for approval as last time. Waste of time. While switch from filing jointly to separately my taxes went down and without any entries it jumped up dramatically. switching back and fourth and couldn't get back to where I was on my refund amount. Some of the times the help would lead to nothing even if there was a link to say it would help you. I typed in some of my forms on the search and it would not take me to fill them out. Not impressed with these issues. I believe that I am overpaying by a few thousand dollars this year. I have been using Turbo Tax for about 20 years. I think this will be my last year using them.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1408