TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 2 out of 5 by from Had trouble with App and desktop versions I went to file my taxes well first it failed to catch that i did not upload a 1095-a then when the filing was rejected I clicked the refile on my phone and the website kept taking me in a loop and was not helpful in refiling or where i could add the 1095-a even the video just said to follow instructions on next page but there was non just asking me to click start and put in my license info after which it would just cycle back to the same page again. Finally i was able to get to the side bar after it wasn't working the first few times logging in and navigated myself without instruction to the 1095-a information page and added that all in then clicked the refile button and everything worked after that had to re input my diver license info again tho.
Date published: 2023-04-18
Rated 1 out of 5 by from HORRIBLE THIS YEAR!@ What happened to honoring the veteran. On top of it darn confusing this year.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent service and support First time user, impressive ease, intuitive use,highly recommend
Date published: 2023-04-18
Rated 5 out of 5 by from Great Program We have been using Turbo Tax for 8 years and couldn't be happier.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo Tax fee is too much Turbo tax is nice but the fee is too much, choose a different provider to do your tax.
Date published: 2023-04-18
Rated 2 out of 5 by from Costs I clicked on Deluxe when I was completing my taxes. When I got done it was the Premium. We take the standard deductions and do not have any investments or business expenses. Not sure why I was charged the Premium.
Date published: 2023-04-18
Rated 1 out of 5 by from Adding WI screwed up IL return There was no entry for Rental Property. Had delete WI return so I could process IL return.
Date published: 2023-04-18
Rated 1 out of 5 by from Fed tax had errors 2021, no way to fix for 2022 We have been using TurboTax for several years. The updated product is not as easy to follow. 2021 taxes had errors and no place to make fixes for 2022 return, so there will be errors in this year's taxes too. We will be using a human next year as this product is no longer worth the expense or effort.
Date published: 2023-04-18
Rated 1 out of 5 by from Dont click the wrong option Its great, but if you select the wrong option it will force you ro upgrade and there is no way to remove the error. You have to trash the whole return and start over. Not flexible at all, will keep trying to force you to upgrade.
Date published: 2023-04-18
Rated 5 out of 5 by from Still overpriced I think they are just as bad as the tax stores. They charge too much for what they do. This software should be HALF the price it is. I did all the work & still spent almost $200. Cmon really…cheaper would be realistic. It shouldn’t be $200 to do my own taxes!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1387
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Had trouble with App and desktop versions I went to file my taxes well first it failed to catch that i did not upload a 1095-a then when the filing was rejected I clicked the refile on my phone and the website kept taking me in a loop and was not helpful in refiling or where i could add the 1095-a even the video just said to follow instructions on next page but there was non just asking me to click start and put in my license info after which it would just cycle back to the same page again. Finally i was able to get to the side bar after it wasn't working the first few times logging in and navigated myself without instruction to the 1095-a information page and added that all in then clicked the refile button and everything worked after that had to re input my diver license info again tho.
Date published: 2023-04-18
Rated 1 out of 5 by from HORRIBLE THIS YEAR!@ What happened to honoring the veteran. On top of it darn confusing this year.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent service and support First time user, impressive ease, intuitive use,highly recommend
Date published: 2023-04-18
Rated 5 out of 5 by from Great Program We have been using Turbo Tax for 8 years and couldn't be happier.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo Tax fee is too much Turbo tax is nice but the fee is too much, choose a different provider to do your tax.
Date published: 2023-04-18
Rated 2 out of 5 by from Costs I clicked on Deluxe when I was completing my taxes. When I got done it was the Premium. We take the standard deductions and do not have any investments or business expenses. Not sure why I was charged the Premium.
Date published: 2023-04-18
Rated 1 out of 5 by from Adding WI screwed up IL return There was no entry for Rental Property. Had delete WI return so I could process IL return.
Date published: 2023-04-18
Rated 1 out of 5 by from Fed tax had errors 2021, no way to fix for 2022 We have been using TurboTax for several years. The updated product is not as easy to follow. 2021 taxes had errors and no place to make fixes for 2022 return, so there will be errors in this year's taxes too. We will be using a human next year as this product is no longer worth the expense or effort.
Date published: 2023-04-18
Rated 1 out of 5 by from Dont click the wrong option Its great, but if you select the wrong option it will force you ro upgrade and there is no way to remove the error. You have to trash the whole return and start over. Not flexible at all, will keep trying to force you to upgrade.
Date published: 2023-04-18
Rated 5 out of 5 by from Still overpriced I think they are just as bad as the tax stores. They charge too much for what they do. This software should be HALF the price it is. I did all the work & still spent almost $200. Cmon really…cheaper would be realistic. It shouldn’t be $200 to do my own taxes!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1387