TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Solid product This is our 7th year w/ TT and it worked well as usual. We have some complex items like RSUs, out of state property, brokerage sales, backdoor/mega-backdoor IRA, etc so it usually takes 6-8 hours. I do wish it was simpler to navigate situations like the Backdoor Roth IRA conversion and 401K excess contributions; there seems to be different process/guidance each year; some of it feels conflicting but with some diligence it all gets figured out.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbotax is hit and miss. It is not perfect I wanted to make a 1099 NEC to reflect money I paid to someone who did webwork for me and Turbotax refused to let me do that. Customer service was equally unhelpful. Using help and the search buttons was a dead end and frustrating. Finally I just had to give up and submit my tax return without it.
Date published: 2023-04-18
Rated 1 out of 5 by from Terrible This is going to be my last time using Turbo Tax. After the scandal that came out last year, I was more skeptical than ever about using Turbo Tax. I don't feel like the system is user-friendly and Turbo Tax is trying to maximize your return. They also provide hidden costs that are not explained up front.
Date published: 2023-04-18
Rated 5 out of 5 by from Fast and effective Great experience with Turbo Tax. Fast and effective. Filed taxes in a little over an hour.
Date published: 2023-04-18
Rated 4 out of 5 by from Tremendous Help Grateful for the help. I have had some changes and needed guidance.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Deluxe Is Easy to Use Turbo Tax makes filing taxes easy. The interface is user-friendly.
Date published: 2023-04-18
Rated 5 out of 5 by from Great and Simple useful, made filing a bit less complicated overall
Date published: 2023-04-18
Rated 1 out of 5 by from eFile is No Longer Useful I have been using Turbo Tax for many years. However, the last two years I have experienced significant difficulty in filing my return electronically. It continues to be rejected and the fix suggested never works. This error was that my AGI does not match. I took it from my TurboTax return from last year...which was automatically transferred. The whole point is to take advantage of the digital process. No help from TurboTax
Date published: 2023-04-18
Rated 5 out of 5 by from 2022 Turbo Tax Easy Peasy! So easy to find answers when I don't understand something. The step by step makes this software a pleasure to use!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is Good but is over priced. Why does it cost so much to E-file tax forms? Intuit needs to lower it cost.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1358
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Solid product This is our 7th year w/ TT and it worked well as usual. We have some complex items like RSUs, out of state property, brokerage sales, backdoor/mega-backdoor IRA, etc so it usually takes 6-8 hours. I do wish it was simpler to navigate situations like the Backdoor Roth IRA conversion and 401K excess contributions; there seems to be different process/guidance each year; some of it feels conflicting but with some diligence it all gets figured out.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbotax is hit and miss. It is not perfect I wanted to make a 1099 NEC to reflect money I paid to someone who did webwork for me and Turbotax refused to let me do that. Customer service was equally unhelpful. Using help and the search buttons was a dead end and frustrating. Finally I just had to give up and submit my tax return without it.
Date published: 2023-04-18
Rated 1 out of 5 by from Terrible This is going to be my last time using Turbo Tax. After the scandal that came out last year, I was more skeptical than ever about using Turbo Tax. I don't feel like the system is user-friendly and Turbo Tax is trying to maximize your return. They also provide hidden costs that are not explained up front.
Date published: 2023-04-18
Rated 5 out of 5 by from Fast and effective Great experience with Turbo Tax. Fast and effective. Filed taxes in a little over an hour.
Date published: 2023-04-18
Rated 4 out of 5 by from Tremendous Help Grateful for the help. I have had some changes and needed guidance.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Deluxe Is Easy to Use Turbo Tax makes filing taxes easy. The interface is user-friendly.
Date published: 2023-04-18
Rated 5 out of 5 by from Great and Simple useful, made filing a bit less complicated overall
Date published: 2023-04-18
Rated 1 out of 5 by from eFile is No Longer Useful I have been using Turbo Tax for many years. However, the last two years I have experienced significant difficulty in filing my return electronically. It continues to be rejected and the fix suggested never works. This error was that my AGI does not match. I took it from my TurboTax return from last year...which was automatically transferred. The whole point is to take advantage of the digital process. No help from TurboTax
Date published: 2023-04-18
Rated 5 out of 5 by from 2022 Turbo Tax Easy Peasy! So easy to find answers when I don't understand something. The step by step makes this software a pleasure to use!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is Good but is over priced. Why does it cost so much to E-file tax forms? Intuit needs to lower it cost.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1358