TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 2 out of 5 by from Had problems. Been using Turbo Tax for over 25 years but this year had numerous problems with filing. I was with customer service for a total of over 3 hours for two days. Problem was finally fix this evening. It seems my account had to be readjusted somehow for it to work.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Easy to Use Have used Turbo Tax for a number of years and have always had a good experience. The software is easy to use and very helpful.
Date published: 2023-04-18
Rated 4 out of 5 by from Useful online service for tax Saves a trip to a tax preparers office. Pick your own schedule to file. It compensates for the fee charged to me
Date published: 2023-04-18
Rated 4 out of 5 by from good helpful and i learned a lot. i dont known what else to say.
Date published: 2023-04-18
Rated 1 out of 5 by from used to be free Turbo tax was free now wants to charge for doing the same
Date published: 2023-04-18
Rated 4 out of 5 by from Fine Fine everything was fine. We finished our tax forms
Date published: 2023-04-18
Rated 5 out of 5 by from Great! Great! Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrreat!
Date published: 2023-04-18
Rated 1 out of 5 by from Capital One Cannot connect to return I was able to connect my chase and discover card to my return but Turbo tax kept giving me an error for a week trying to connect capital on I am considering this being the last year I file with Turbo tax for incomitance to help me fix the error.
Date published: 2023-04-18
Rated 2 out of 5 by from Far less user friendly for 2022 taxes. UGH! I do taxes for 5 family members and for the life of me I cannot figure out how to add a new return without closing the whole program and opening a current file so it will bring me to the home screen which gives me the option to start a new return. I have searched topics and Googled and find others with the same question but no answer. How can you create such a complicated program and not make it easy to add another return? I also liked how the old versions took you directly to the community conversations about topics on that page. The way it is now, it adds multiple steps on my end when I have to click the help section, get redirected to the internet, search my topic, dig through the questions... it is almost not worth it. Will seriously consider a different program next year for sure!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is super awesome! Always easy to use, fast and peace of mind. I love turbo Tax refunds!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1293
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Had problems. Been using Turbo Tax for over 25 years but this year had numerous problems with filing. I was with customer service for a total of over 3 hours for two days. Problem was finally fix this evening. It seems my account had to be readjusted somehow for it to work.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Easy to Use Have used Turbo Tax for a number of years and have always had a good experience. The software is easy to use and very helpful.
Date published: 2023-04-18
Rated 4 out of 5 by from Useful online service for tax Saves a trip to a tax preparers office. Pick your own schedule to file. It compensates for the fee charged to me
Date published: 2023-04-18
Rated 4 out of 5 by from good helpful and i learned a lot. i dont known what else to say.
Date published: 2023-04-18
Rated 1 out of 5 by from used to be free Turbo tax was free now wants to charge for doing the same
Date published: 2023-04-18
Rated 4 out of 5 by from Fine Fine everything was fine. We finished our tax forms
Date published: 2023-04-18
Rated 5 out of 5 by from Great! Great! Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrreat!
Date published: 2023-04-18
Rated 1 out of 5 by from Capital One Cannot connect to return I was able to connect my chase and discover card to my return but Turbo tax kept giving me an error for a week trying to connect capital on I am considering this being the last year I file with Turbo tax for incomitance to help me fix the error.
Date published: 2023-04-18
Rated 2 out of 5 by from Far less user friendly for 2022 taxes. UGH! I do taxes for 5 family members and for the life of me I cannot figure out how to add a new return without closing the whole program and opening a current file so it will bring me to the home screen which gives me the option to start a new return. I have searched topics and Googled and find others with the same question but no answer. How can you create such a complicated program and not make it easy to add another return? I also liked how the old versions took you directly to the community conversations about topics on that page. The way it is now, it adds multiple steps on my end when I have to click the help section, get redirected to the internet, search my topic, dig through the questions... it is almost not worth it. Will seriously consider a different program next year for sure!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is super awesome! Always easy to use, fast and peace of mind. I love turbo Tax refunds!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1293