TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 3 out of 5 by from so so I remember when turbo tax was free and was very helpful. It has become expensive though cheaper than tax people. still think next year ill go with someone else.
Date published: 2023-04-18
Rated 5 out of 5 by from Great for Seniors I prepared my mother in laws simple taxes. It was a breeze. I beat the clock on the 40 min. time even though I entered all the info.
Date published: 2023-04-18
Rated 5 out of 5 by from Reliable for the past6 years and now Turbo Tax makes filing my taxes easier every year. I highly recommend the service to everyone. I love that the program remembers my info from the previous year so I don't have to. The customer service is excellent!
Date published: 2023-04-18
Rated 1 out of 5 by from Poor product Unable to import last years tax returns or brokerage information. I was able to import our W-2's by photograph but most of the numbers were incorrect and had to be manually edited. Will not buy again.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome! Very helpful, explained in detail steps that were not too clear.
Date published: 2023-04-18
Rated 3 out of 5 by from DevOps Not Working - Too Many Software Issues Generally the software worked with some annoying bugs; 1. BACK functionality throughout the software is not a true "BACK" capability, when used it goes ALL the way back to the beginning of the section - BACK should take you to the previous screen only. 2. Logging into your TurboTax account 4 times within 25 minutes is unreasonable. 3. Fed Review process still needs improvement, correction instructions are not clear as it relates to the FormFill shell. 4. My return was rejected by the IRS and the State - "IP Misalignment", you need to inform users that using a VPN may cause transmission errors. The Failure for 2022, is the Bank/Broker Data import capability - Wells Fargo Advisors stated "Password or Username Incorrect", which is a False Negative statement - All Wells Fargo accounts use SSO (Single Sign-On), I got into my Wells Fargo Bank account with no issues - should have been the same with Advisors, same login protocol. I had 26 pages of sales that I had to enter by hand - over 4 hours of completely wasted time - maybe I should have rated TurboTax 2 stars?? I have been using TurboTax for 30 years.
Date published: 2023-04-18
Rated 5 out of 5 by from Great tax help great tax help-did not have to pay a fortune to someone else to do my taxes
Date published: 2023-04-18
Rated 2 out of 5 by from Very Convenient, Too Expensive Ideally this service wouldn't exist but it is very convenient. Looking forward to when I don't need to cut $178 out of my tax returns just to file for federal & state. IRS get on it!
Date published: 2023-04-18
Rated 2 out of 5 by from Not Free Not knowing how much you'll have to pay for turbo tax until the end really stinks.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax I had my challenges but good overall OK this is the first year that I used TurboTax. Always done it manually. I had three rental properties, sale of one of those properties, acquisition of one of those properties, timber sales, lots of stock gains and losses...so I would say a relatively complicated return. I used the live assistance three times, and I would say that two of the three phone experts were outstanding. Overall a good experience with a complicated return.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1189
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from so so I remember when turbo tax was free and was very helpful. It has become expensive though cheaper than tax people. still think next year ill go with someone else.
Date published: 2023-04-18
Rated 5 out of 5 by from Great for Seniors I prepared my mother in laws simple taxes. It was a breeze. I beat the clock on the 40 min. time even though I entered all the info.
Date published: 2023-04-18
Rated 5 out of 5 by from Reliable for the past6 years and now Turbo Tax makes filing my taxes easier every year. I highly recommend the service to everyone. I love that the program remembers my info from the previous year so I don't have to. The customer service is excellent!
Date published: 2023-04-18
Rated 1 out of 5 by from Poor product Unable to import last years tax returns or brokerage information. I was able to import our W-2's by photograph but most of the numbers were incorrect and had to be manually edited. Will not buy again.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is awesome! Very helpful, explained in detail steps that were not too clear.
Date published: 2023-04-18
Rated 3 out of 5 by from DevOps Not Working - Too Many Software Issues Generally the software worked with some annoying bugs; 1. BACK functionality throughout the software is not a true "BACK" capability, when used it goes ALL the way back to the beginning of the section - BACK should take you to the previous screen only. 2. Logging into your TurboTax account 4 times within 25 minutes is unreasonable. 3. Fed Review process still needs improvement, correction instructions are not clear as it relates to the FormFill shell. 4. My return was rejected by the IRS and the State - "IP Misalignment", you need to inform users that using a VPN may cause transmission errors. The Failure for 2022, is the Bank/Broker Data import capability - Wells Fargo Advisors stated "Password or Username Incorrect", which is a False Negative statement - All Wells Fargo accounts use SSO (Single Sign-On), I got into my Wells Fargo Bank account with no issues - should have been the same with Advisors, same login protocol. I had 26 pages of sales that I had to enter by hand - over 4 hours of completely wasted time - maybe I should have rated TurboTax 2 stars?? I have been using TurboTax for 30 years.
Date published: 2023-04-18
Rated 5 out of 5 by from Great tax help great tax help-did not have to pay a fortune to someone else to do my taxes
Date published: 2023-04-18
Rated 2 out of 5 by from Very Convenient, Too Expensive Ideally this service wouldn't exist but it is very convenient. Looking forward to when I don't need to cut $178 out of my tax returns just to file for federal & state. IRS get on it!
Date published: 2023-04-18
Rated 2 out of 5 by from Not Free Not knowing how much you'll have to pay for turbo tax until the end really stinks.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax I had my challenges but good overall OK this is the first year that I used TurboTax. Always done it manually. I had three rental properties, sale of one of those properties, acquisition of one of those properties, timber sales, lots of stock gains and losses...so I would say a relatively complicated return. I used the live assistance three times, and I would say that two of the three phone experts were outstanding. Overall a good experience with a complicated return.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1189