TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy way to do your own taxes Very efficient way to take care of your own business, straight forward with good information on all topics.
Date published: 2023-04-18
Rated 1 out of 5 by from Surprisingly malicious My whole experience was very nice up until the end. Right before I filed, I was told I HAD to upgrade from an originally proposed price of $60 to $130 for selling particular investments which I definitely hadn't done. It was a very frustrating experience. And, for that to happen after working on this for 3 hours and being told I had to do that or I couldn't file at all was very upsetting. I felt personally tricked. Plus, all of a sudden a state filing fee was an extra $40 dollars, which was not clearly indicated at the beginning of the process. I believe Turbotax does this intentionally, because I ended up paying since I didn't want to spend the extra 3 hours redoing my taxes. There is no way this wasn't foreseen, which is very disappointing and I don't believe I will use it again as they have completely lost my trust.
Date published: 2023-04-18
Rated 2 out of 5 by from Not as intuitive as it used to be! Sequencing of information is way off. At the nearly the end, after I already entered into all my deductions, and designated that I was doing the the basic package, the system flags me with the fact that premium/deluxe? was the best option and the only way I could use itemization. WHAT? I was essentially locked into paying more for something that I probably didn't need. If basic only allows you to do the standard deduction, then the client should be directed as such from the beginning. I had spent 1.5 hours on the return to be locked into this step and fearful that if I said no I would lose all my manually entered data. YUK!!!! Manipulative... will be looking for other options next year.
Date published: 2023-04-18
Rated 5 out of 5 by from User Friendly Tax Application We have used TurboTax to file our taxes the last 5 years and we've never had an issue. TurboTax is userfriendly, easy to navigate and has an explanation for everything that comes up. Highly recommend!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was awesome Very good experience. Easy to follow. Explanations were clear and easy to follow.
Date published: 2023-04-18
Rated 5 out of 5 by from Woohoo Super helpful especially when you’re doing it last minute like me!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax by Vickylynn This is the best tax place that you can ever use in your life. I am Vickylynn and I love to do my own taxes using turbo tax. One last word Turbo tax you ROCK!!!!!!!!!!!!
Date published: 2023-04-18
Rated 4 out of 5 by from good Overall good experience , did not like how there is a constant upsale on their services and you can accidentally be charged additional services , without knowing without being able to cancel.
Date published: 2023-04-18
Rated 4 out of 5 by from Straightforward, exactly what it says on the tin Exactly the same experience as ever. Concise, clear, but the occasional call to upgrade your package is mildly intrusive.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax continues to be reliable and ~fun no bugs! saves time. supports crypto. race mode! thank you, Intuit
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1149
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy way to do your own taxes Very efficient way to take care of your own business, straight forward with good information on all topics.
Date published: 2023-04-18
Rated 1 out of 5 by from Surprisingly malicious My whole experience was very nice up until the end. Right before I filed, I was told I HAD to upgrade from an originally proposed price of $60 to $130 for selling particular investments which I definitely hadn't done. It was a very frustrating experience. And, for that to happen after working on this for 3 hours and being told I had to do that or I couldn't file at all was very upsetting. I felt personally tricked. Plus, all of a sudden a state filing fee was an extra $40 dollars, which was not clearly indicated at the beginning of the process. I believe Turbotax does this intentionally, because I ended up paying since I didn't want to spend the extra 3 hours redoing my taxes. There is no way this wasn't foreseen, which is very disappointing and I don't believe I will use it again as they have completely lost my trust.
Date published: 2023-04-18
Rated 2 out of 5 by from Not as intuitive as it used to be! Sequencing of information is way off. At the nearly the end, after I already entered into all my deductions, and designated that I was doing the the basic package, the system flags me with the fact that premium/deluxe? was the best option and the only way I could use itemization. WHAT? I was essentially locked into paying more for something that I probably didn't need. If basic only allows you to do the standard deduction, then the client should be directed as such from the beginning. I had spent 1.5 hours on the return to be locked into this step and fearful that if I said no I would lose all my manually entered data. YUK!!!! Manipulative... will be looking for other options next year.
Date published: 2023-04-18
Rated 5 out of 5 by from User Friendly Tax Application We have used TurboTax to file our taxes the last 5 years and we've never had an issue. TurboTax is userfriendly, easy to navigate and has an explanation for everything that comes up. Highly recommend!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was awesome Very good experience. Easy to follow. Explanations were clear and easy to follow.
Date published: 2023-04-18
Rated 5 out of 5 by from Woohoo Super helpful especially when you’re doing it last minute like me!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax by Vickylynn This is the best tax place that you can ever use in your life. I am Vickylynn and I love to do my own taxes using turbo tax. One last word Turbo tax you ROCK!!!!!!!!!!!!
Date published: 2023-04-18
Rated 4 out of 5 by from good Overall good experience , did not like how there is a constant upsale on their services and you can accidentally be charged additional services , without knowing without being able to cancel.
Date published: 2023-04-18
Rated 4 out of 5 by from Straightforward, exactly what it says on the tin Exactly the same experience as ever. Concise, clear, but the occasional call to upgrade your package is mildly intrusive.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax continues to be reliable and ~fun no bugs! saves time. supports crypto. race mode! thank you, Intuit
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1149