TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Deluxe Reviews
Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.
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Rated 5 out of 5 by
Chupes from
Easy way to do your own taxes
Very efficient way to take care of your own business, straight forward with good information on all topics.
Date published: 2023-04-18
Rated 1 out of 5 by
HCC3 from
Surprisingly malicious
My whole experience was very nice up until the end. Right before I filed, I was told I HAD to upgrade from an originally proposed price of $60 to $130 for selling particular investments which I definitely hadn't done. It was a very frustrating experience. And, for that to happen after working on this for 3 hours and being told I had to do that or I couldn't file at all was very upsetting. I felt personally tricked. Plus, all of a sudden a state filing fee was an extra $40 dollars, which was not clearly indicated at the beginning of the process. I believe Turbotax does this intentionally, because I ended up paying since I didn't want to spend the extra 3 hours redoing my taxes. There is no way this wasn't foreseen, which is very disappointing and I don't believe I will use it again as they have completely lost my trust.
Date published: 2023-04-18
Rated 2 out of 5 by
Kwkk from
Not as intuitive as it used to be!
Sequencing of information is way off. At the nearly the end, after I already entered into all my deductions, and designated that I was doing the the basic package, the system flags me with the fact that premium/deluxe? was the best option and the only way I could use itemization. WHAT? I was essentially locked into paying more for something that I probably didn't need. If basic only allows you to do the standard deduction, then the client should be directed as such from the beginning. I had spent 1.5 hours on the return to be locked into this step and fearful that if I said no I would lose all my manually entered data. YUK!!!! Manipulative... will be looking for other options next year.
Date published: 2023-04-18
Rated 5 out of 5 by
Flower211 from
User Friendly Tax Application
We have used TurboTax to file our taxes the last 5 years and we've never had an issue. TurboTax is userfriendly, easy to navigate and has an explanation for everything that comes up. Highly recommend!
Date published: 2023-04-18
Rated 5 out of 5 by
MsJones2u from
Turbo Tax was awesome
Very good experience. Easy to follow. Explanations were clear and easy to follow.
Date published: 2023-04-18
Rated 5 out of 5 by
Kaitk951 from
Woohoo
Super helpful especially when you’re doing it last minute like me!
Date published: 2023-04-18
Rated 5 out of 5 by
Vickylynnn from
Turbo tax by Vickylynn
This is the best tax place that you can ever use in your life. I am Vickylynn and I love to do my own taxes using turbo tax. One last word Turbo tax you ROCK!!!!!!!!!!!!
Date published: 2023-04-18
Rated 4 out of 5 by
HanKaiTre7 from
good
Overall good experience , did not like how there is a constant upsale on their services and you can accidentally be charged additional services , without knowing without being able to cancel.
Date published: 2023-04-18
Rated 4 out of 5 by
Williant from
Straightforward, exactly what it says on the tin
Exactly the same experience as ever. Concise, clear, but the occasional call to upgrade your package is mildly intrusive.
Date published: 2023-04-18
Rated 5 out of 5 by
drsasha from
TurboTax continues to be reliable and ~fun
no bugs! saves time. supports crypto. race mode! thank you, Intuit
All TurboTax® Offerings Reviews - Page 1149
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Chupes from
Easy way to do your own taxes
Very efficient way to take care of your own business, straight forward with good information on all topics.
Date published: 2023-04-18
Rated 1 out of 5 by
HCC3 from
Surprisingly malicious
My whole experience was very nice up until the end. Right before I filed, I was told I HAD to upgrade from an originally proposed price of $60 to $130 for selling particular investments which I definitely hadn't done. It was a very frustrating experience. And, for that to happen after working on this for 3 hours and being told I had to do that or I couldn't file at all was very upsetting. I felt personally tricked. Plus, all of a sudden a state filing fee was an extra $40 dollars, which was not clearly indicated at the beginning of the process. I believe Turbotax does this intentionally, because I ended up paying since I didn't want to spend the extra 3 hours redoing my taxes. There is no way this wasn't foreseen, which is very disappointing and I don't believe I will use it again as they have completely lost my trust.
Date published: 2023-04-18
Rated 2 out of 5 by
Kwkk from
Not as intuitive as it used to be!
Sequencing of information is way off. At the nearly the end, after I already entered into all my deductions, and designated that I was doing the the basic package, the system flags me with the fact that premium/deluxe? was the best option and the only way I could use itemization. WHAT? I was essentially locked into paying more for something that I probably didn't need. If basic only allows you to do the standard deduction, then the client should be directed as such from the beginning. I had spent 1.5 hours on the return to be locked into this step and fearful that if I said no I would lose all my manually entered data. YUK!!!! Manipulative... will be looking for other options next year.
Date published: 2023-04-18
Rated 5 out of 5 by
Flower211 from
User Friendly Tax Application
We have used TurboTax to file our taxes the last 5 years and we've never had an issue. TurboTax is userfriendly, easy to navigate and has an explanation for everything that comes up. Highly recommend!
Date published: 2023-04-18
Rated 5 out of 5 by
MsJones2u from
Turbo Tax was awesome
Very good experience. Easy to follow. Explanations were clear and easy to follow.
Date published: 2023-04-18
Rated 5 out of 5 by
Kaitk951 from
Woohoo
Super helpful especially when you’re doing it last minute like me!
Date published: 2023-04-18
Rated 5 out of 5 by
Vickylynnn from
Turbo tax by Vickylynn
This is the best tax place that you can ever use in your life. I am Vickylynn and I love to do my own taxes using turbo tax. One last word Turbo tax you ROCK!!!!!!!!!!!!
Date published: 2023-04-18
Rated 4 out of 5 by
HanKaiTre7 from
good
Overall good experience , did not like how there is a constant upsale on their services and you can accidentally be charged additional services , without knowing without being able to cancel.
Date published: 2023-04-18
Rated 4 out of 5 by
Williant from
Straightforward, exactly what it says on the tin
Exactly the same experience as ever. Concise, clear, but the occasional call to upgrade your package is mildly intrusive.
Date published: 2023-04-18
Rated 5 out of 5 by
drsasha from
TurboTax continues to be reliable and ~fun
no bugs! saves time. supports crypto. race mode! thank you, Intuit
All TurboTax® Offerings Reviews - Page 1149
Date published: 2023-04-18