TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from Trash app Not clear where fees came from, I regret using this software, it seems deliberately confusing and expensive
Date published: 2023-04-18
Rated 5 out of 5 by from Well done The interface is smooth and intuitive, and works really well.
Date published: 2023-04-18
Rated 2 out of 5 by from CHARGE THE FEDERAL PART ADDITIONWITHOUT ANY NOTICE CHARGE THE FEDERAL PART WITH ADDITIONAL WITHOUT ANY NOTICE
Date published: 2023-04-18
Rated 5 out of 5 by from Great app for my tax prep. I like the simplicity of TT. The live agent was timely and knew how to navigate swiftly through my questions.
Date published: 2023-04-18
Rated 1 out of 5 by from Turbotax = buggy, costly, & doesn't remember Had to enter the same information I had entered in previous years several times, and during error checks, had to fill in information I had already input earlier in the program again! Quality in the software and beta testing has really gone down, and prices just aren't commensurate with value. I greatly fear, in the hopefully unlikely event of an audit, the audit-defense option Turbotax offers will be similarly lackluster and anemic. Just can't say much good about the experience...
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax used to be worth the cost I've been using TurboTax for years, and their user experience has gotten much worse. They have added so many options for add-ons that I feel like I'm flying Spirit Airlines. This year I inadvertently ordered their "Premium" services simply because I wanted to pay with my Federal refund, a service that used to be and should be free. The cost has become prohibitive, and is now more than many live tax specialists. Please bring the cost down, it is no longer worth the experience that is provided.
Date published: 2023-04-18
Rated 4 out of 5 by from Good transaction Easy Transaction. Fees are a little high. Used to having a Accountant do this but he passed away.
Date published: 2023-04-18
Rated 1 out of 5 by from SUCKS!! Not user friendly. It would not take a different credit card number. My cc account had been jeopardized and had to close that account. I kept entering my new number but it kept throwing it back to the one on file and denying the charge. It took me a good 30 minutes to figure out that I had to change the number in my account info!! When I finally got there, when I tried to go back into my payment it took me all the way back to preparing my tax info!! So I had to enter everything all over again. What a waste of time. And now my taxes were 10 minutes late. There is no excuse for not letting someone enter a different credit card than the year before. I won't use Turbo Tax again.
Date published: 2023-04-18
Rated 1 out of 5 by from MOT A GREAT EXPERIENCE YOU GUYS ALWAYS MAKE THINGS SO DIFFICULT. ITS SUPER ANNOYING
Date published: 2023-04-18
Rated 2 out of 5 by from Very disapointed I found the turbo tax for business overpriced and very confusing to use, I will not use it again.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1105
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Trash app Not clear where fees came from, I regret using this software, it seems deliberately confusing and expensive
Date published: 2023-04-18
Rated 5 out of 5 by from Well done The interface is smooth and intuitive, and works really well.
Date published: 2023-04-18
Rated 2 out of 5 by from CHARGE THE FEDERAL PART ADDITIONWITHOUT ANY NOTICE CHARGE THE FEDERAL PART WITH ADDITIONAL WITHOUT ANY NOTICE
Date published: 2023-04-18
Rated 5 out of 5 by from Great app for my tax prep. I like the simplicity of TT. The live agent was timely and knew how to navigate swiftly through my questions.
Date published: 2023-04-18
Rated 1 out of 5 by from Turbotax = buggy, costly, & doesn't remember Had to enter the same information I had entered in previous years several times, and during error checks, had to fill in information I had already input earlier in the program again! Quality in the software and beta testing has really gone down, and prices just aren't commensurate with value. I greatly fear, in the hopefully unlikely event of an audit, the audit-defense option Turbotax offers will be similarly lackluster and anemic. Just can't say much good about the experience...
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax used to be worth the cost I've been using TurboTax for years, and their user experience has gotten much worse. They have added so many options for add-ons that I feel like I'm flying Spirit Airlines. This year I inadvertently ordered their "Premium" services simply because I wanted to pay with my Federal refund, a service that used to be and should be free. The cost has become prohibitive, and is now more than many live tax specialists. Please bring the cost down, it is no longer worth the experience that is provided.
Date published: 2023-04-18
Rated 4 out of 5 by from Good transaction Easy Transaction. Fees are a little high. Used to having a Accountant do this but he passed away.
Date published: 2023-04-18
Rated 1 out of 5 by from SUCKS!! Not user friendly. It would not take a different credit card number. My cc account had been jeopardized and had to close that account. I kept entering my new number but it kept throwing it back to the one on file and denying the charge. It took me a good 30 minutes to figure out that I had to change the number in my account info!! When I finally got there, when I tried to go back into my payment it took me all the way back to preparing my tax info!! So I had to enter everything all over again. What a waste of time. And now my taxes were 10 minutes late. There is no excuse for not letting someone enter a different credit card than the year before. I won't use Turbo Tax again.
Date published: 2023-04-18
Rated 1 out of 5 by from MOT A GREAT EXPERIENCE YOU GUYS ALWAYS MAKE THINGS SO DIFFICULT. ITS SUPER ANNOYING
Date published: 2023-04-18
Rated 2 out of 5 by from Very disapointed I found the turbo tax for business overpriced and very confusing to use, I will not use it again.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1105