TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from no why was i charged this fee i never selected turbo tax premium and i was charged . $119
Date published: 2023-04-18
Rated 1 out of 5 by from Fine for simple things, but it falls apart quick I've used Turbo Tax for years, but this year broke me. Several major problems really messed up my filing experience and wasted hours: * Couldn't see the affect of changes on my returns without about a dozen extra clicks. * Could not get the right set of options selected to correctly file my Form 8606 for a backdoor Roth conversion. I will have to file this form as an amended return myself. Thanks for nothing Turbo Tax! * How many times do I have to tell you I don't want the Max upgrade?!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is awesome haha~ turbotax is awesome. did you have 1-button solution for a second?
Date published: 2023-04-18
Rated 5 out of 5 by from If you ever need help, TurboTax is there for you. Needed to file an amended return and Turbo Tax had my back every step of the way.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax once again has come to my rescue, sweet! I returned to Turbo Tax, even though I'm not getting a return. I knew I couldn't go wrong.
Date published: 2023-04-18
Rated 4 out of 5 by from they try reeeeeally hard to upsell for no reason aside from the title - which is not the reason i withheld a star - they seemed to skip checking for a couple MAJOR things that changed to refund I would receive by about $500, despite my claiming a similar deduction the last few years. it's quite possble that i missed it, but the truth is that if i had not caught it myself and wondered when i would have to address it, they may have let me finish without. I had to go back a significant amount to the place where i feel they should have brought it to my attention. this would have been deeply disappointing. suggestion: before letting the customer finish checking federal, for instance, have a pop-up or a "must resolve" kind of thing that might sound like: "hey, last year you did this! did you stop, or can we look at that again?"
Date published: 2023-04-18
Rated 5 out of 5 by from great job simple and easy as possible, made doing taxes a lot more doable
Date published: 2023-04-18
Rated 5 out of 5 by from great product second year using this product. so far so good, will use again next year.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is a helpful website It has been a great experience so far with TurboTax. It has made tax filing easier.
Date published: 2023-04-18
Rated 3 out of 5 by from Overall Good experience It was average. I struggled with entering the 1099 information.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1078
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from no why was i charged this fee i never selected turbo tax premium and i was charged . $119
Date published: 2023-04-18
Rated 1 out of 5 by from Fine for simple things, but it falls apart quick I've used Turbo Tax for years, but this year broke me. Several major problems really messed up my filing experience and wasted hours: * Couldn't see the affect of changes on my returns without about a dozen extra clicks. * Could not get the right set of options selected to correctly file my Form 8606 for a backdoor Roth conversion. I will have to file this form as an amended return myself. Thanks for nothing Turbo Tax! * How many times do I have to tell you I don't want the Max upgrade?!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is awesome haha~ turbotax is awesome. did you have 1-button solution for a second?
Date published: 2023-04-18
Rated 5 out of 5 by from If you ever need help, TurboTax is there for you. Needed to file an amended return and Turbo Tax had my back every step of the way.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax once again has come to my rescue, sweet! I returned to Turbo Tax, even though I'm not getting a return. I knew I couldn't go wrong.
Date published: 2023-04-18
Rated 4 out of 5 by from they try reeeeeally hard to upsell for no reason aside from the title - which is not the reason i withheld a star - they seemed to skip checking for a couple MAJOR things that changed to refund I would receive by about $500, despite my claiming a similar deduction the last few years. it's quite possble that i missed it, but the truth is that if i had not caught it myself and wondered when i would have to address it, they may have let me finish without. I had to go back a significant amount to the place where i feel they should have brought it to my attention. this would have been deeply disappointing. suggestion: before letting the customer finish checking federal, for instance, have a pop-up or a "must resolve" kind of thing that might sound like: "hey, last year you did this! did you stop, or can we look at that again?"
Date published: 2023-04-18
Rated 5 out of 5 by from great job simple and easy as possible, made doing taxes a lot more doable
Date published: 2023-04-18
Rated 5 out of 5 by from great product second year using this product. so far so good, will use again next year.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is a helpful website It has been a great experience so far with TurboTax. It has made tax filing easier.
Date published: 2023-04-18
Rated 3 out of 5 by from Overall Good experience It was average. I struggled with entering the 1099 information.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1078