TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from Didn't get what we asked for We will not be using TurboTax next year. We didn't sign up for the premium crap and couldn't go back to change it.
Date published: 2023-04-19
Rated 3 out of 5 by from helpful but hidden money grabs are annoying They make the process of completing your taxes simple. My problem is the constant upsells and you have to be hyper-aware of what you are clicking because the default option is the upsell. Now they are charging $50 to use your refund as payment - there was no simple way to go "back" and change this option. Very frustrating and feels like an attempt to hustle folks that use the service.
Date published: 2023-04-19
Rated 2 out of 5 by from Expensive Turbo tax used to be very affordable for someone like me who has a simple return. now i am paying at least $150-$200 just to pay for your services. I am going to reconsider the way i file for next year. I have also had problems with PINS and codes and trying to receive the information i need is very difficult. We as the common population pay so much just to live and be a good standing citizen in this world. I only made $700 last year and it has been a complete headache to file this year. It shouldn't be this hard. Life is already very stressful and i never look forward to tax season. I am paying for a headache basically
Date published: 2023-04-19
Rated 1 out of 5 by from Didn't feel the value In their effort to be fast, turbo tax created something they called "race mode" which seemed to be a shortcut method to get thru tax process as quickly as possible. That might be interesting to a teenager... but when I've got $50k on the line, I want it done right. And i want tips/suggestions to save at every turn. Basically, the SW added up my W2s, took the standard deductions, & charged me $60. Not what I paid for. Disappointed. When i did have questions, couldn't actually get to a human being & difficult to find forms/navigate. Waste of time.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Works Efficiently This is my first time actually using Turbo Tax to process my return and it was quite seamless and efficient. I truly appreciate the simplicity of being walked through the process step by step. Thanks Turbo Tax!
Date published: 2023-04-19
Rated 5 out of 5 by from Wounderful I've used Turbo Tax For over 5 years and have never had a problem filing my taxes.
Date published: 2023-04-19
Rated 5 out of 5 by from We love TurboTax. We have used TurboTax for years. We've tried others, but always come back to TurboTax.
Date published: 2023-04-19
Rated 4 out of 5 by from Struggle fest sometimes made easy Generally, Turbotax makes filing way stinking easier. However, as a young adult that is probably too ignorant of insurances, IRA's, everything snore worthy, this is a nightmare. I don't really know if people actually keep track of everything they did a year ago. No one prepares you for how to live as an adult in America. Also, I'm really perturbed about the HSA question. It asks if you've inherited an HSA. Normally you would pick No but the further instructions say that if you inherited an HSA, answer no. This made me think I needed to answer yes. Which brought up questioning about payment for deceased and I realized that there is a typo.
Date published: 2023-04-19
Rated 4 out of 5 by from yay turbo Tax was good. It was easy to use. But it made me write a review.
Date published: 2023-04-19
Rated 5 out of 5 by from Love using TurboTax, so easy! I've used TurboTax for filing for over a decade! Love it because it's easy to use, comprehensively walks me through all the forms each year, covers new situations we sometimes run into. I haven't had a situation the software wasn't able to guide me through. Excellent product!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 1061
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Didn't get what we asked for We will not be using TurboTax next year. We didn't sign up for the premium crap and couldn't go back to change it.
Date published: 2023-04-19
Rated 3 out of 5 by from helpful but hidden money grabs are annoying They make the process of completing your taxes simple. My problem is the constant upsells and you have to be hyper-aware of what you are clicking because the default option is the upsell. Now they are charging $50 to use your refund as payment - there was no simple way to go "back" and change this option. Very frustrating and feels like an attempt to hustle folks that use the service.
Date published: 2023-04-19
Rated 2 out of 5 by from Expensive Turbo tax used to be very affordable for someone like me who has a simple return. now i am paying at least $150-$200 just to pay for your services. I am going to reconsider the way i file for next year. I have also had problems with PINS and codes and trying to receive the information i need is very difficult. We as the common population pay so much just to live and be a good standing citizen in this world. I only made $700 last year and it has been a complete headache to file this year. It shouldn't be this hard. Life is already very stressful and i never look forward to tax season. I am paying for a headache basically
Date published: 2023-04-19
Rated 1 out of 5 by from Didn't feel the value In their effort to be fast, turbo tax created something they called "race mode" which seemed to be a shortcut method to get thru tax process as quickly as possible. That might be interesting to a teenager... but when I've got $50k on the line, I want it done right. And i want tips/suggestions to save at every turn. Basically, the SW added up my W2s, took the standard deductions, & charged me $60. Not what I paid for. Disappointed. When i did have questions, couldn't actually get to a human being & difficult to find forms/navigate. Waste of time.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax Works Efficiently This is my first time actually using Turbo Tax to process my return and it was quite seamless and efficient. I truly appreciate the simplicity of being walked through the process step by step. Thanks Turbo Tax!
Date published: 2023-04-19
Rated 5 out of 5 by from Wounderful I've used Turbo Tax For over 5 years and have never had a problem filing my taxes.
Date published: 2023-04-19
Rated 5 out of 5 by from We love TurboTax. We have used TurboTax for years. We've tried others, but always come back to TurboTax.
Date published: 2023-04-19
Rated 4 out of 5 by from Struggle fest sometimes made easy Generally, Turbotax makes filing way stinking easier. However, as a young adult that is probably too ignorant of insurances, IRA's, everything snore worthy, this is a nightmare. I don't really know if people actually keep track of everything they did a year ago. No one prepares you for how to live as an adult in America. Also, I'm really perturbed about the HSA question. It asks if you've inherited an HSA. Normally you would pick No but the further instructions say that if you inherited an HSA, answer no. This made me think I needed to answer yes. Which brought up questioning about payment for deceased and I realized that there is a typo.
Date published: 2023-04-19
Rated 4 out of 5 by from yay turbo Tax was good. It was easy to use. But it made me write a review.
Date published: 2023-04-19
Rated 5 out of 5 by from Love using TurboTax, so easy! I've used TurboTax for filing for over a decade! Love it because it's easy to use, comprehensively walks me through all the forms each year, covers new situations we sometimes run into. I haven't had a situation the software wasn't able to guide me through. Excellent product!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 1061