TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 1 out of 5 by from Nasty I talked with 4 separate associates that weren't able to help me. You charged me 312 but the fee was 64.
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbo Tax !!!! I've been using this program for a long time and can't imagine using anything else!
Date published: 2023-04-18
Rated 3 out of 5 by from Seemed different this year I've used Turbo Tax for the last few years and was happy with the product. This year seemed different. I felt like I had to pull the same forms multiple times. It was difficult to know which had been added and which had not. I had to go back several times to verify. Also some forms had errors making me uncheck items only to check them back to make the error go away. Way too much of trying to sell me additional items/services.
Date published: 2023-04-18
Rated 5 out of 5 by from Simple So simple to use n easy to navigate thru the process
Date published: 2023-04-18
Rated 1 out of 5 by from Too many buttons/Too expensive There are entirely too many buttons and the same screens over and over. You could cut this down to half the time. Your prices have gotten so expensive next year i will just do the paperwork on my own for free.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Quick and easy. Walked me right through everything efficiently
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax. Yea. Very easy to use. Would definitely use this again!
Date published: 2023-04-18
Rated 1 out of 5 by from Made me pay for state without explaining I did not want to file state taxes and was not given the option to delete state until AFTER it forced me to make the payment when trying to do federal. I would really like my $60 back. Pretty annoyed an unsatisfied, whole process was confusing and stressful.
Date published: 2023-04-18
Rated 4 out of 5 by from turbo tax last evening I was trying to complete my mothers state tax filing. my fault I forgot to get the gentleman's name I was talking to. had to pay for state e-file. on the screen it gave me a serial # to give the rep for payment. He entered wrong state amount($49). I explained it was the wrong amount and that the amount was $25. He told me that it was always $49 and that was the amount I should pay and he put it thru for the $49. lat this point I asked for him to reverse the transaction and I would call today and speak to another rep. Told he couldn't do that that I would have to ask for a refund and he emailed it to old email address I asked for the confirmation # and he put me on hold and never came back.. I was on hold for over 30 min. I spoke to Demetria today and she walked me through all the screens I need to get to and help with the refund application and the e-fileing for my mother. she was very helpful and we accomplished the filing.
Date published: 2023-04-18
Rated 5 out of 5 by from Using TurboTax made doing my taxes easy The software is easy to use and the chat function made filling out the forms even easier. The tax expert was very knowledgeable and helpful
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1038
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Nasty I talked with 4 separate associates that weren't able to help me. You charged me 312 but the fee was 64.
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbo Tax !!!! I've been using this program for a long time and can't imagine using anything else!
Date published: 2023-04-18
Rated 3 out of 5 by from Seemed different this year I've used Turbo Tax for the last few years and was happy with the product. This year seemed different. I felt like I had to pull the same forms multiple times. It was difficult to know which had been added and which had not. I had to go back several times to verify. Also some forms had errors making me uncheck items only to check them back to make the error go away. Way too much of trying to sell me additional items/services.
Date published: 2023-04-18
Rated 5 out of 5 by from Simple So simple to use n easy to navigate thru the process
Date published: 2023-04-18
Rated 1 out of 5 by from Too many buttons/Too expensive There are entirely too many buttons and the same screens over and over. You could cut this down to half the time. Your prices have gotten so expensive next year i will just do the paperwork on my own for free.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Quick and easy. Walked me right through everything efficiently
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax. Yea. Very easy to use. Would definitely use this again!
Date published: 2023-04-18
Rated 1 out of 5 by from Made me pay for state without explaining I did not want to file state taxes and was not given the option to delete state until AFTER it forced me to make the payment when trying to do federal. I would really like my $60 back. Pretty annoyed an unsatisfied, whole process was confusing and stressful.
Date published: 2023-04-18
Rated 4 out of 5 by from turbo tax last evening I was trying to complete my mothers state tax filing. my fault I forgot to get the gentleman's name I was talking to. had to pay for state e-file. on the screen it gave me a serial # to give the rep for payment. He entered wrong state amount($49). I explained it was the wrong amount and that the amount was $25. He told me that it was always $49 and that was the amount I should pay and he put it thru for the $49. lat this point I asked for him to reverse the transaction and I would call today and speak to another rep. Told he couldn't do that that I would have to ask for a refund and he emailed it to old email address I asked for the confirmation # and he put me on hold and never came back.. I was on hold for over 30 min. I spoke to Demetria today and she walked me through all the screens I need to get to and help with the refund application and the e-fileing for my mother. she was very helpful and we accomplished the filing.
Date published: 2023-04-18
Rated 5 out of 5 by from Using TurboTax made doing my taxes easy The software is easy to use and the chat function made filling out the forms even easier. The tax expert was very knowledgeable and helpful
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1038