TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 5 out of 5 by from Quick Help I had a problem with my return being rejected. I asked to speak with a person and Elizabeth called me promptly. She was awesome and helped me fix my problem
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is awesome! So lucky to have this to help do our taxes. Thank you!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is awesome I have used TurboTax for over 10 years and I have always had great success. Today I had some Questions about payments that looked different than what i had selected. Jasmine went above and beyond to help me resolve this issue, Thank you kindly for your assistance.
Date published: 2023-04-18
Rated 4 out of 5 by from Federal to state transition Federal is excellent. State, although information passes easily from federal to state, nothing is remembered from previous years. I have been using turbo tax for years, yet software does not remember that i had a federal pension so i must calculate each year what portion is taxable. posting review much too hard
Date published: 2023-04-18
Rated 3 out of 5 by from Software is good, but why does the price go up? Why nickel and dime to file the state return electronically - everyone has to do this, why not include one state filing in the purchase price?
Date published: 2023-04-18
Rated 4 out of 5 by from Great Very good Easy to navigate . Professional help. Live assistance Easy to use. Quick
Date published: 2023-04-18
Rated 5 out of 5 by from Love TT! So easy and "intuitive". Completed both FED and ST in less than 60 minutes.
Date published: 2023-04-18
Rated 5 out of 5 by from great and easy fast and easy took no time at all not to pricy go turbo
Date published: 2023-04-18
Rated 1 out of 5 by from POOR EXPERIENCE WITH TURBO TAX Have used Turbo Tax since the 1990's so I'm a long time customer. The price went up $30 over last year, WHY??. A family member sent me a link to Turbo Tax that claimed I would be able to save 20%. However the link did not work as expected. We are seniors on fixed incomes and have to stretch every dollar. The program did not take in to account that we lived in Florida all of 2022 except for 2 days when we moved to another state. It also incorrectly calculated that we owed capital gains on the house when our actual Capital Gains were only one-tenth the Federal exemption of $500,000 after having met all the requirements. The method for reporting the sale of our house, I believe was misleading and confusing. It would have easier to deny that we sold a house, however in the interest of being transparent we opted to declare. I think that this company should give seniors a break in pricing. I don't think we will ever use Turbo Tax again as it has truly been a poor experience.
Date published: 2023-04-18
Rated 5 out of 5 by from easy to use great way to manage my own taxes, easy to use and very accurate
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1011
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Quick Help I had a problem with my return being rejected. I asked to speak with a person and Elizabeth called me promptly. She was awesome and helped me fix my problem
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is awesome! So lucky to have this to help do our taxes. Thank you!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is awesome I have used TurboTax for over 10 years and I have always had great success. Today I had some Questions about payments that looked different than what i had selected. Jasmine went above and beyond to help me resolve this issue, Thank you kindly for your assistance.
Date published: 2023-04-18
Rated 4 out of 5 by from Federal to state transition Federal is excellent. State, although information passes easily from federal to state, nothing is remembered from previous years. I have been using turbo tax for years, yet software does not remember that i had a federal pension so i must calculate each year what portion is taxable. posting review much too hard
Date published: 2023-04-18
Rated 3 out of 5 by from Software is good, but why does the price go up? Why nickel and dime to file the state return electronically - everyone has to do this, why not include one state filing in the purchase price?
Date published: 2023-04-18
Rated 4 out of 5 by from Great Very good Easy to navigate . Professional help. Live assistance Easy to use. Quick
Date published: 2023-04-18
Rated 5 out of 5 by from Love TT! So easy and "intuitive". Completed both FED and ST in less than 60 minutes.
Date published: 2023-04-18
Rated 5 out of 5 by from great and easy fast and easy took no time at all not to pricy go turbo
Date published: 2023-04-18
Rated 1 out of 5 by from POOR EXPERIENCE WITH TURBO TAX Have used Turbo Tax since the 1990's so I'm a long time customer. The price went up $30 over last year, WHY??. A family member sent me a link to Turbo Tax that claimed I would be able to save 20%. However the link did not work as expected. We are seniors on fixed incomes and have to stretch every dollar. The program did not take in to account that we lived in Florida all of 2022 except for 2 days when we moved to another state. It also incorrectly calculated that we owed capital gains on the house when our actual Capital Gains were only one-tenth the Federal exemption of $500,000 after having met all the requirements. The method for reporting the sale of our house, I believe was misleading and confusing. It would have easier to deny that we sold a house, however in the interest of being transparent we opted to declare. I think that this company should give seniors a break in pricing. I don't think we will ever use Turbo Tax again as it has truly been a poor experience.
Date published: 2023-04-18
Rated 5 out of 5 by from easy to use great way to manage my own taxes, easy to use and very accurate
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1011