TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Help with taxes My return today would help me out I really need the money
Date published: 2023-04-17
Rated 4 out of 5 by from turbo tax is for the most part easy to use appreciate that I have been able to get a person to talk to me when I have a problem even in your busiest of times
Date published: 2023-04-17
Rated 2 out of 5 by from Price too high/ constantly trying to upgrade Price too high, I had mine prepared for me last year for 30 more dollars
Date published: 2023-04-17
Rated 4 out of 5 by from Confusing at exit Turbo tax let me get all the way to paying but would not let me leave with empty 1099-R info for accounts i held last year but did not hold in 2022 tax year. I think it should have forced me to delete the extra empty accounts or ignored them and let me pay my bills and exit the application.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is extremely helpful! They really make it easy and walk you through everything you need to do. Thank you TurboTax!!
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent Brynndi H provided excellent help in preparing my 2023 return which was complicated. Her expertise and patience were phenomenal. Thank you Brynndi!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is the best Quick and easy to use. Finished my taxes in less than an hour
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Review Very easy to use Easy to understand. Does State taxes also, and prepares necessary paper work.
Date published: 2023-04-17
Rated 5 out of 5 by from It’s so easy to use! Turbo tax is user friendly and explains everything throughout the process.
Date published: 2023-04-17
Rated 3 out of 5 by from optical reader misread my w2 Your optical reader misread my w2 and as a result, my returns were rejected today, so I had to scramble to figure out what went wrong and fix it. Although your UI provides a semi-easy way to fix (you need more appropriate instructions and to skip all the other stuff that follows), it's very aggravating to find out that the 8 was read as a 3.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1713
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Help with taxes My return today would help me out I really need the money
Date published: 2023-04-17
Rated 4 out of 5 by from turbo tax is for the most part easy to use appreciate that I have been able to get a person to talk to me when I have a problem even in your busiest of times
Date published: 2023-04-17
Rated 2 out of 5 by from Price too high/ constantly trying to upgrade Price too high, I had mine prepared for me last year for 30 more dollars
Date published: 2023-04-17
Rated 4 out of 5 by from Confusing at exit Turbo tax let me get all the way to paying but would not let me leave with empty 1099-R info for accounts i held last year but did not hold in 2022 tax year. I think it should have forced me to delete the extra empty accounts or ignored them and let me pay my bills and exit the application.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is extremely helpful! They really make it easy and walk you through everything you need to do. Thank you TurboTax!!
Date published: 2023-04-17
Rated 5 out of 5 by from Excellent Brynndi H provided excellent help in preparing my 2023 return which was complicated. Her expertise and patience were phenomenal. Thank you Brynndi!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is the best Quick and easy to use. Finished my taxes in less than an hour
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Review Very easy to use Easy to understand. Does State taxes also, and prepares necessary paper work.
Date published: 2023-04-17
Rated 5 out of 5 by from It’s so easy to use! Turbo tax is user friendly and explains everything throughout the process.
Date published: 2023-04-17
Rated 3 out of 5 by from optical reader misread my w2 Your optical reader misread my w2 and as a result, my returns were rejected today, so I had to scramble to figure out what went wrong and fix it. Although your UI provides a semi-easy way to fix (you need more appropriate instructions and to skip all the other stuff that follows), it's very aggravating to find out that the 8 was read as a 3.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1713