TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love it! Use it every year! I have filed my own taxes for 20 years and I have used turbo tax for just about every one of those years. It is user-friendly and easy to use. They walk you through the entire process and offer live assistance if needed. I will always be a loyal user!
Date published: 2023-03-25
Rated 5 out of 5 by from Thanks Turbo took only a short time, i thought it was simple and easy
Date published: 2023-03-25
Rated 1 out of 5 by from Too expensive Multiple software apps available on market that is better and cheaper. For this cost one can go to a CPA. I've used for the last time.
Date published: 2023-03-25
Rated 1 out of 5 by from I will not use Turbo Tax next year. It doesn't let me e-file Missouri taxes after I printed them off
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax Turbo tax is my go to tax prep. It is super easy and user friendly! I just love it and recommend it to all my friends and family.
Date published: 2023-03-25
Rated 3 out of 5 by from Bug in overpayment of state tax from previous year Great product all around! Unfortunately, TurboTax did not automatically take into account the fact that I had applied my previous year's overpayment on my state taxes (MA) to my estimated taxes for the current year. And TurboTax does not provide any easy way of doing this manually, either. I only noticed the problem because I checked my returns carefully before filing them. Although I did eventually find a work-around, other users should be aware of this issue, particularly if they paid estimated taxes last year!
Date published: 2023-03-25
Rated 2 out of 5 by from Lots of bugs this year Importing W-2's is good. Not enough info in some parts of TT for what forms to file. Had to search the internet several times. TT wanted me to buy a $45 out of state return even though it was obvious the low income level doesn't even require filing.
Date published: 2023-03-25
Rated 5 out of 5 by from Very user friendly and very simple Great experience. I would recommend everyone to use Turbotax.
Date published: 2023-03-25
Rated 3 out of 5 by from ok on windows 10 but not on windows 11 having updated my pc to windows 11, the simple clic on the file menu (top left) makes the whole app crash when the tax return is loaded... had to use annother pc on win 10 to finish my returns.
Date published: 2023-03-25
Rated 4 out of 5 by from Federal Works Well, State Is Lacking. The state software is lacking, but federal worked well. If you have to go back to federal after in state, you can not pick where to go back in the state tab.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5803
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love it! Use it every year! I have filed my own taxes for 20 years and I have used turbo tax for just about every one of those years. It is user-friendly and easy to use. They walk you through the entire process and offer live assistance if needed. I will always be a loyal user!
Date published: 2023-03-25
Rated 5 out of 5 by from Thanks Turbo took only a short time, i thought it was simple and easy
Date published: 2023-03-25
Rated 1 out of 5 by from Too expensive Multiple software apps available on market that is better and cheaper. For this cost one can go to a CPA. I've used for the last time.
Date published: 2023-03-25
Rated 1 out of 5 by from I will not use Turbo Tax next year. It doesn't let me e-file Missouri taxes after I printed them off
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax Turbo tax is my go to tax prep. It is super easy and user friendly! I just love it and recommend it to all my friends and family.
Date published: 2023-03-25
Rated 3 out of 5 by from Bug in overpayment of state tax from previous year Great product all around! Unfortunately, TurboTax did not automatically take into account the fact that I had applied my previous year's overpayment on my state taxes (MA) to my estimated taxes for the current year. And TurboTax does not provide any easy way of doing this manually, either. I only noticed the problem because I checked my returns carefully before filing them. Although I did eventually find a work-around, other users should be aware of this issue, particularly if they paid estimated taxes last year!
Date published: 2023-03-25
Rated 2 out of 5 by from Lots of bugs this year Importing W-2's is good. Not enough info in some parts of TT for what forms to file. Had to search the internet several times. TT wanted me to buy a $45 out of state return even though it was obvious the low income level doesn't even require filing.
Date published: 2023-03-25
Rated 5 out of 5 by from Very user friendly and very simple Great experience. I would recommend everyone to use Turbotax.
Date published: 2023-03-25
Rated 3 out of 5 by from ok on windows 10 but not on windows 11 having updated my pc to windows 11, the simple clic on the file menu (top left) makes the whole app crash when the tax return is loaded... had to use annother pc on win 10 to finish my returns.
Date published: 2023-03-25
Rated 4 out of 5 by from Federal Works Well, State Is Lacking. The state software is lacking, but federal worked well. If you have to go back to federal after in state, you can not pick where to go back in the state tab.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5803