TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from horrible horribly misleading, doesn't tell you the amount it costs until you finish. doesn't do a great job in finding tax breaks.
Date published: 2023-04-07
Rated 3 out of 5 by from My tax return was rejected for a mistake TurboTax I don't really understand why TurboTax didn't catch a duplicate entry on my mortgage interest. If the IRS, which is a government, run, institution, is capable of catching it immediately, TurboTax certainly should be able to catch it. Honestly, I've usually been pretty happy with TurboTax, but paying them $119 to prepare taxes that get rejected immediately kind of irritates me.
Date published: 2023-04-07
Rated 1 out of 5 by from Extremely long and Difficult to correct There should be indications that tell you exactly where you made the error and how to fix it. It took me hours to figure out how to go back and check that I had insurance all year. I will NEVER use Turbo Tax again. I don't like paying upfront when I almost had to file paper versus e-file and I would've disputed the charges if I wasn't able to efile.
Date published: 2023-04-07
Rated 5 out of 5 by from quick easy, plug and play been doing this for 7 years now, never a problem with the returns.
Date published: 2023-04-07
Rated 5 out of 5 by from I have been Turbo tax user for ii years now. I am a repeat user. Received telephone help this year 2X, which was helpful.
Date published: 2023-04-07
Rated 5 out of 5 by from So very easy to use No live help needed. The program walked me through every step of the process is easy to understand language. This is the second year using it and I loved that my previous info was stored and brought up for me to review and edit.
Date published: 2023-04-07
Rated 2 out of 5 by from Hard to find ACA tax form , then charges for it Unbelievable!! It took going thru & thru to Finf the ACA tax form, Then You Demand we upgrade & pay for $59 for Both State and Federal returns! That’s Bull!! Especially when this form Should be standard by this time. I understand Why Prople are dropping you
Date published: 2023-04-07
Rated 5 out of 5 by from LOVE TURBOTAX I had helped from a live agent and both times they were so helpful and absolutely amazing!
Date published: 2023-04-07
Rated 5 out of 5 by from Turbox tax is awesome! Tax experts are awesome! Turbox tax is very intuitive so its easy to use and understand. They also have good tax experts that are very patient and helpful. Shout out to Carol B. for helping me on my 2022 tax return!!
Date published: 2023-04-07
Rated 5 out of 5 by from Great Software Very informative and easy to follow from the beginning to the end until ready to filing.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4383
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from horrible horribly misleading, doesn't tell you the amount it costs until you finish. doesn't do a great job in finding tax breaks.
Date published: 2023-04-07
Rated 3 out of 5 by from My tax return was rejected for a mistake TurboTax I don't really understand why TurboTax didn't catch a duplicate entry on my mortgage interest. If the IRS, which is a government, run, institution, is capable of catching it immediately, TurboTax certainly should be able to catch it. Honestly, I've usually been pretty happy with TurboTax, but paying them $119 to prepare taxes that get rejected immediately kind of irritates me.
Date published: 2023-04-07
Rated 1 out of 5 by from Extremely long and Difficult to correct There should be indications that tell you exactly where you made the error and how to fix it. It took me hours to figure out how to go back and check that I had insurance all year. I will NEVER use Turbo Tax again. I don't like paying upfront when I almost had to file paper versus e-file and I would've disputed the charges if I wasn't able to efile.
Date published: 2023-04-07
Rated 5 out of 5 by from quick easy, plug and play been doing this for 7 years now, never a problem with the returns.
Date published: 2023-04-07
Rated 5 out of 5 by from I have been Turbo tax user for ii years now. I am a repeat user. Received telephone help this year 2X, which was helpful.
Date published: 2023-04-07
Rated 5 out of 5 by from So very easy to use No live help needed. The program walked me through every step of the process is easy to understand language. This is the second year using it and I loved that my previous info was stored and brought up for me to review and edit.
Date published: 2023-04-07
Rated 2 out of 5 by from Hard to find ACA tax form , then charges for it Unbelievable!! It took going thru & thru to Finf the ACA tax form, Then You Demand we upgrade & pay for $59 for Both State and Federal returns! That’s Bull!! Especially when this form Should be standard by this time. I understand Why Prople are dropping you
Date published: 2023-04-07
Rated 5 out of 5 by from LOVE TURBOTAX I had helped from a live agent and both times they were so helpful and absolutely amazing!
Date published: 2023-04-07
Rated 5 out of 5 by from Turbox tax is awesome! Tax experts are awesome! Turbox tax is very intuitive so its easy to use and understand. They also have good tax experts that are very patient and helpful. Shout out to Carol B. for helping me on my 2022 tax return!!
Date published: 2023-04-07
Rated 5 out of 5 by from Great Software Very informative and easy to follow from the beginning to the end until ready to filing.
Date published: 2023-04-07
All TurboTax® Offerings Reviews - Page 4383