TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from TT Necessary Evil Wish I didn't need it. However, if we must file taxes, it does make it a less painful experience than most.
Date published: 2023-04-16
Rated 4 out of 5 by from Good, found a few bugs Found a couple visual bugs when using split screen with turbo tax on left and w2 on right. Display setting was 1920*1080. Saw a validation bug on the payment screen where I entered my account number incorrectly in the first field but correctly in the confirmation and had to clear the confirmation value before I could get the validation logic to recognize the update I had made to the initial value
Date published: 2023-04-16
Rated 5 out of 5 by from Amazing simple tax filing service As said in the title, very easy service to use considering I graduated and started new residence/job within the past year. Very Pleased
Date published: 2023-04-16
Rated 2 out of 5 by from TURBO TAX IS FAR FROM PERFECT. UNABLE TO OPEN UP AN ACCOUNT WITH INTUIT. 2022 LAST YEARS SOFTWARE WOULD NOT OPEN UP. UPDATEING SOFTWARE EVERY TIME YOU OPEN IT IS TO SAY SLOW AND INCONVENIENT , GO READ A BOOK WHILST IT DOES IT. CUSTOMER SERVICE NON EXISTENT ALL MACHINE DRIVEN NO MEANS TO CONTACT A REAL PERSON.
Date published: 2023-04-16
Rated 5 out of 5 by from Was fairly easy to do and file and pay taxes due. I will use Turboxtax again next year.It was relatively easy to e-file and pay my taxes due rom my checking account
Date published: 2023-04-16
Rated 4 out of 5 by from TurboTax is close to be awesome I've been a TurboTax user since 1995 and it has progressively gotten better over the years. However, it still has several annoyances and could use some work on fit-and-finish. For example, why can't my list of itemized deductions be shown in alphabetical order? Or at least import them from my prior return in that order. I waste so much time finding entries to update. TurboTax saves me a lot of time each year, which is why I use it, but it might be time to look at the competition again.
Date published: 2023-04-16
Rated 5 out of 5 by from Very Helpful Our tax expert was very knowledgeable and walked up through our very complex return
Date published: 2023-04-16
Rated 1 out of 5 by from TurboTax is horrible! Used to be great software. Now it is riddled with bugs sending you into endless loops where you're unable to input or adjust data. I spent more time addressing bugs than inputting tax information. They ask you the same questions over and over--so inefficient and infuriating. Then, the whole time, they have this trio or questions intended to get you to upgrade and pay more that must have repeated 20x throughout the workflow. Tedious, buggy, more interested in the upsell than in helping you file fast and efficiently. Hate what this has become!!!
Date published: 2023-04-16
Rated 1 out of 5 by from Ripoff service will never use again they wait till you have entered everything and ready to submit before hitting you with the 160+ charge and sure you can cancel out but after spending time entering your info. i will never use turbotax or anything related to this company again
Date published: 2023-04-16
Rated 4 out of 5 by from Pricier than it should be but reliable The price seems to go up and up. I only made 30k this year and owed 1k in taxes and the service was going to cost 20% of what i owe. Seems a bit steep. Thankfully customer service was helpful and gave me a break.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2135
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TT Necessary Evil Wish I didn't need it. However, if we must file taxes, it does make it a less painful experience than most.
Date published: 2023-04-16
Rated 4 out of 5 by from Good, found a few bugs Found a couple visual bugs when using split screen with turbo tax on left and w2 on right. Display setting was 1920*1080. Saw a validation bug on the payment screen where I entered my account number incorrectly in the first field but correctly in the confirmation and had to clear the confirmation value before I could get the validation logic to recognize the update I had made to the initial value
Date published: 2023-04-16
Rated 5 out of 5 by from Amazing simple tax filing service As said in the title, very easy service to use considering I graduated and started new residence/job within the past year. Very Pleased
Date published: 2023-04-16
Rated 2 out of 5 by from TURBO TAX IS FAR FROM PERFECT. UNABLE TO OPEN UP AN ACCOUNT WITH INTUIT. 2022 LAST YEARS SOFTWARE WOULD NOT OPEN UP. UPDATEING SOFTWARE EVERY TIME YOU OPEN IT IS TO SAY SLOW AND INCONVENIENT , GO READ A BOOK WHILST IT DOES IT. CUSTOMER SERVICE NON EXISTENT ALL MACHINE DRIVEN NO MEANS TO CONTACT A REAL PERSON.
Date published: 2023-04-16
Rated 5 out of 5 by from Was fairly easy to do and file and pay taxes due. I will use Turboxtax again next year.It was relatively easy to e-file and pay my taxes due rom my checking account
Date published: 2023-04-16
Rated 4 out of 5 by from TurboTax is close to be awesome I've been a TurboTax user since 1995 and it has progressively gotten better over the years. However, it still has several annoyances and could use some work on fit-and-finish. For example, why can't my list of itemized deductions be shown in alphabetical order? Or at least import them from my prior return in that order. I waste so much time finding entries to update. TurboTax saves me a lot of time each year, which is why I use it, but it might be time to look at the competition again.
Date published: 2023-04-16
Rated 5 out of 5 by from Very Helpful Our tax expert was very knowledgeable and walked up through our very complex return
Date published: 2023-04-16
Rated 1 out of 5 by from TurboTax is horrible! Used to be great software. Now it is riddled with bugs sending you into endless loops where you're unable to input or adjust data. I spent more time addressing bugs than inputting tax information. They ask you the same questions over and over--so inefficient and infuriating. Then, the whole time, they have this trio or questions intended to get you to upgrade and pay more that must have repeated 20x throughout the workflow. Tedious, buggy, more interested in the upsell than in helping you file fast and efficiently. Hate what this has become!!!
Date published: 2023-04-16
Rated 1 out of 5 by from Ripoff service will never use again they wait till you have entered everything and ready to submit before hitting you with the 160+ charge and sure you can cancel out but after spending time entering your info. i will never use turbotax or anything related to this company again
Date published: 2023-04-16
Rated 4 out of 5 by from Pricier than it should be but reliable The price seems to go up and up. I only made 30k this year and owed 1k in taxes and the service was going to cost 20% of what i owe. Seems a bit steep. Thankfully customer service was helpful and gave me a break.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2135