TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 1 out of 5 by from EXPENSIVE FEES Why am I paying $280.00 to prepare my on taxes.. The price fees are very expensive this year.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo tax is amazing Excellent service will use them again next year and promise to advertise
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is quite easy to use. It did not take long to complete my tax returns and I am confident they are correct.
Date published: 2021-05-14
Rated 5 out of 5 by from Always the easiest way to do my taxes I have used Turbo Tax for years now and honestly would not use anything else! I have used it in years when my taxes were so simple I could have done the paper forms and years they were so complex I was thankful Turbo Tax was there to walk me through everything step by step. In the end I would say if you don't already use Turbo Tax give it a try. I promise you won't regret it.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is great!! Turbo Tax is always easy and fast, I receive my refund very quickly as well .
Date published: 2021-05-14
Rated 5 out of 5 by from Used Turbo Tax Deluxe for over 10 years I have been very please with the product and the excellent support received when questioned by IRS one time.
Date published: 2021-05-14
Rated 1 out of 5 by from Big Disappointment! You've lost a customer! I have been using TurboTax for years and never had an issue. This year was quite different. First the software wouldn't load on my old Mac because it was too old to take the OS required by the software. So I took the opportunity to buy a new Mac. :-) Once loaded, the software worked great up to the point of e-filing. It told me I needed an update before I could e-file. I followed the instructions and it told me I was up to date, yet still wouldn't e-file... even though I had already paid the fee for filing my state return. I tried calling the support line twice. They were extremely un-helpful. They were unaware of the issue and told me to just print and send the return in by mail. Surprising that they were unaware, as I found an item on your own blog site that dated back to early February where customers were having this issue. I'm extremely disappointed that this type of issue was not prioritized for a correction by Intuit. Electronic filing is a key part of the product. If I had known it wasn't able to e-file I wouldn't have purchased the product this year. Even following the suggestions on the blog site to uninstall and reinstall the product didn't help. I even upgraded the OS on my new Mac and tried the uninstall/install again, but it still didn't work. I've finally given up and will resort to printing it. Unfortunately I had to go out and buy a printer to do so! Now on to the frustration of trying to get my money back for the state return that I couldn't e-file. You've lost a long-time customer!
Date published: 2021-05-14
Rated 5 out of 5 by from Best software in the world Every year I tell myself "I hate doing my taxes". Every year after using turbo tax I tell everyone "Turbotax is sooooooo good".
Date published: 2021-05-14
Rated 5 out of 5 by from Good Product works fine. Have been using this for decades
Date published: 2021-05-14
Rated 1 out of 5 by from 1 star To charge me to use my own money is very annoying!
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1402
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from EXPENSIVE FEES Why am I paying $280.00 to prepare my on taxes.. The price fees are very expensive this year.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo tax is amazing Excellent service will use them again next year and promise to advertise
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is quite easy to use. It did not take long to complete my tax returns and I am confident they are correct.
Date published: 2021-05-14
Rated 5 out of 5 by from Always the easiest way to do my taxes I have used Turbo Tax for years now and honestly would not use anything else! I have used it in years when my taxes were so simple I could have done the paper forms and years they were so complex I was thankful Turbo Tax was there to walk me through everything step by step. In the end I would say if you don't already use Turbo Tax give it a try. I promise you won't regret it.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is great!! Turbo Tax is always easy and fast, I receive my refund very quickly as well .
Date published: 2021-05-14
Rated 5 out of 5 by from Used Turbo Tax Deluxe for over 10 years I have been very please with the product and the excellent support received when questioned by IRS one time.
Date published: 2021-05-14
Rated 1 out of 5 by from Big Disappointment! You've lost a customer! I have been using TurboTax for years and never had an issue. This year was quite different. First the software wouldn't load on my old Mac because it was too old to take the OS required by the software. So I took the opportunity to buy a new Mac. :-) Once loaded, the software worked great up to the point of e-filing. It told me I needed an update before I could e-file. I followed the instructions and it told me I was up to date, yet still wouldn't e-file... even though I had already paid the fee for filing my state return. I tried calling the support line twice. They were extremely un-helpful. They were unaware of the issue and told me to just print and send the return in by mail. Surprising that they were unaware, as I found an item on your own blog site that dated back to early February where customers were having this issue. I'm extremely disappointed that this type of issue was not prioritized for a correction by Intuit. Electronic filing is a key part of the product. If I had known it wasn't able to e-file I wouldn't have purchased the product this year. Even following the suggestions on the blog site to uninstall and reinstall the product didn't help. I even upgraded the OS on my new Mac and tried the uninstall/install again, but it still didn't work. I've finally given up and will resort to printing it. Unfortunately I had to go out and buy a printer to do so! Now on to the frustration of trying to get my money back for the state return that I couldn't e-file. You've lost a long-time customer!
Date published: 2021-05-14
Rated 5 out of 5 by from Best software in the world Every year I tell myself "I hate doing my taxes". Every year after using turbo tax I tell everyone "Turbotax is sooooooo good".
Date published: 2021-05-14
Rated 5 out of 5 by from Good Product works fine. Have been using this for decades
Date published: 2021-05-14
Rated 1 out of 5 by from 1 star To charge me to use my own money is very annoying!
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1402