TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Could NOT get HELP when needed Had a zero in a field that Turbo Tax said should be blank, but it would not let me delete the zero. I called for support and got an automated run around that referred me back to the on-line help that I had already tried to find an answer. I have been using TurboTax Premier for the last ten years. NOT HAPPY
Date published: 2021-05-15
Rated 5 out of 5 by from turbo tax had trouble finishing the taxes because i have lost prior files. i did finish after all.
Date published: 2021-05-15
Rated 5 out of 5 by from EASY Turbo Tax is easy to use, only took about an hour, used standard deductions.
Date published: 2021-05-15
Rated 4 out of 5 by from Easy to use I had my taxes done by professionals for years. I am happy the Turbo Tax allows me to do it myself.
Date published: 2021-05-15
Rated 4 out of 5 by from Turbo Tax review This is my third year using this product very satisfied they walk you through the entire process. Thanks
Date published: 2021-05-15
Rated 5 out of 5 by from online free edition Super convenient and easy to follow for simple taxes
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is Awesome! This is my tenth year using TT and it keeps getting better.
Date published: 2021-05-15
Rated 5 out of 5 by from Harold Was Great! Harold, was very helpful in assisting me with filing my taxes. I know I'm a little late on filing, but Harold was able to assisting me through out the entire process and even helped me with resolving my stimulus issues.
Date published: 2021-05-15
Rated 5 out of 5 by from TURBO TAX IS GREAT FIRST OF ALL - I "ENGAGED" WITH TWO DIFFERENT STAFF MEMBERS AND I CALLED EACH ONE OF THEM AN ANGEL!!! When I hit a road block I know not to get discouraged because there are wonderful and helpful staff members waiting to walk me through my "troubles" and then I am able to move on. This is about my sixth year using Turbo Tax and I keep coming back. That about says it all. I like the use of use and the price is very fair.
Date published: 2021-05-15
Rated 1 out of 5 by from E-file failed! No TurboTax support available! Longtime user of TurboTax. Filing today and the window to process the credit card payment for e-filing pops up and won't click through to the payment side (nothing on the window responds). Logging in to the TurboTax support site, there is no help available and no support phone number. I'll be using TaxAct or HR Block tax software next year so I can e-file easily. That TurboTax can't have the e-file and credit card payment process working seamlessly two days before the filing deadline, and have no customer service/support to solve the problem, is DISMAL!
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 982
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Could NOT get HELP when needed Had a zero in a field that Turbo Tax said should be blank, but it would not let me delete the zero. I called for support and got an automated run around that referred me back to the on-line help that I had already tried to find an answer. I have been using TurboTax Premier for the last ten years. NOT HAPPY
Date published: 2021-05-15
Rated 5 out of 5 by from turbo tax had trouble finishing the taxes because i have lost prior files. i did finish after all.
Date published: 2021-05-15
Rated 5 out of 5 by from EASY Turbo Tax is easy to use, only took about an hour, used standard deductions.
Date published: 2021-05-15
Rated 4 out of 5 by from Easy to use I had my taxes done by professionals for years. I am happy the Turbo Tax allows me to do it myself.
Date published: 2021-05-15
Rated 4 out of 5 by from Turbo Tax review This is my third year using this product very satisfied they walk you through the entire process. Thanks
Date published: 2021-05-15
Rated 5 out of 5 by from online free edition Super convenient and easy to follow for simple taxes
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is Awesome! This is my tenth year using TT and it keeps getting better.
Date published: 2021-05-15
Rated 5 out of 5 by from Harold Was Great! Harold, was very helpful in assisting me with filing my taxes. I know I'm a little late on filing, but Harold was able to assisting me through out the entire process and even helped me with resolving my stimulus issues.
Date published: 2021-05-15
Rated 5 out of 5 by from TURBO TAX IS GREAT FIRST OF ALL - I "ENGAGED" WITH TWO DIFFERENT STAFF MEMBERS AND I CALLED EACH ONE OF THEM AN ANGEL!!! When I hit a road block I know not to get discouraged because there are wonderful and helpful staff members waiting to walk me through my "troubles" and then I am able to move on. This is about my sixth year using Turbo Tax and I keep coming back. That about says it all. I like the use of use and the price is very fair.
Date published: 2021-05-15
Rated 1 out of 5 by from E-file failed! No TurboTax support available! Longtime user of TurboTax. Filing today and the window to process the credit card payment for e-filing pops up and won't click through to the payment side (nothing on the window responds). Logging in to the TurboTax support site, there is no help available and no support phone number. I'll be using TaxAct or HR Block tax software next year so I can e-file easily. That TurboTax can't have the e-file and credit card payment process working seamlessly two days before the filing deadline, and have no customer service/support to solve the problem, is DISMAL!
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 982