TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from PIN Numbers and TERRIBLE TurboTax instructions! Absolute worst experience with the PIN number confirmation when signing my e-filed return. TurboTax instructions are incomplete and they do not tell you that you MUST use the personal identification numbers that you used LAST YEAR (the PIN numbers on file with the IRS). Specifically, TurboTax neither tells you on the Sign Your YYYY Return screen or in the PIN instruction link that is on the page. When e-filing our 2021 1040, I changed our PINs to increase security and the IRS rejected the return. Then on 10/17/22, I attempted to e-file the return again BUT TurboTax claimed that e-filing was closed for the season on 10/15/22 when in fact, that day fell on a Saturday which means e-filing didn’t actually close until Monday, 10/17/22. I updated the program with the updates that were issued on 10/16/22 and the program let me attempt e-filing again. Not knowing any better, I used the PIN numbers that TurboTax pre-entered on the sign-in screen for me, thinking that they must have transferred the PIN numbers from last year's return and e-filed again. Of course, the return was rejected AGAIN because TurboTax put fake placeholder numbers in the PIN boxes when they shouldn't have! TurboTax program quality is seriously degrading instead of improving.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax = Puzzle Solver Turbo tax gives you a copy of everything that your Tax Accountant doesn't. All tax situations on a friendly and easy to use platform. All calculations sheets for QAQC. Now, all your Tax Years are completely linked, no more missing pieces of the puzzle. Great product from Intuit.
Date published: 2022-10-17
Rated 3 out of 5 by from turbotax is a great program Very helpful tool with a great step by step guide.
Date published: 2022-10-17
Rated 5 out of 5 by from Awesome and Easy Very easy and helpful! Definitely recommend to friends, family, and strangers.
Date published: 2022-10-17
Rated 2 out of 5 by from Rejected Over and Over After having my returns rejected, I made the suggested correction and re-filed. Then it was rejected for a different reason, so I corrected and re-filed again. Once again rejected. Now I'm out of time and have to print and file (both federal and state) and pay (state) by mail. This is the second year in a row that I'm having this hassle with TurboTax. The data entry and printing are second to none, but these problems with filing are purely your fault. I want a refund.
Date published: 2022-10-17
Rated 5 out of 5 by from Easy to use, efficient and thorough We've used TurboTax for years, and we love that it retains our records annually, is easy and efficient to use, and has online help as needed.
Date published: 2022-10-17
Rated 5 out of 5 by from turbo tax is great had great success with using the turbo tax they are great
Date published: 2022-10-17
Rated 1 out of 5 by from Errors - disappointed I've entered all my data and there are two situations where the program is kicking back errors. First, it has entered my home interest twice when I've entered it once. It reduced other deductions because this double entry made it "over the limit". Second, as an educator, we can take a $250. deduction for expences. Simple, right? Turbo Tax throws it on a completely different form, disallowing electronic filing because of a line 33 item. I've deleted the $250, but the error still exists. TurboTax wants me to mail my return. Bummer!
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax is user friendly. Great product. Turbo Tax step by step guide were awesome. My having some knowledge there was no need for a live expert. A great product even for starters.
Date published: 2022-10-17
Rated 3 out of 5 by from Could be more interactive I had a rental property that I sold in 2021 and Tubotax was not very helpfull in filling out the return. I took several days for me to sort out the forms and get the correct amounts showing up only once.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 97
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from PIN Numbers and TERRIBLE TurboTax instructions! Absolute worst experience with the PIN number confirmation when signing my e-filed return. TurboTax instructions are incomplete and they do not tell you that you MUST use the personal identification numbers that you used LAST YEAR (the PIN numbers on file with the IRS). Specifically, TurboTax neither tells you on the Sign Your YYYY Return screen or in the PIN instruction link that is on the page. When e-filing our 2021 1040, I changed our PINs to increase security and the IRS rejected the return. Then on 10/17/22, I attempted to e-file the return again BUT TurboTax claimed that e-filing was closed for the season on 10/15/22 when in fact, that day fell on a Saturday which means e-filing didn’t actually close until Monday, 10/17/22. I updated the program with the updates that were issued on 10/16/22 and the program let me attempt e-filing again. Not knowing any better, I used the PIN numbers that TurboTax pre-entered on the sign-in screen for me, thinking that they must have transferred the PIN numbers from last year's return and e-filed again. Of course, the return was rejected AGAIN because TurboTax put fake placeholder numbers in the PIN boxes when they shouldn't have! TurboTax program quality is seriously degrading instead of improving.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax = Puzzle Solver Turbo tax gives you a copy of everything that your Tax Accountant doesn't. All tax situations on a friendly and easy to use platform. All calculations sheets for QAQC. Now, all your Tax Years are completely linked, no more missing pieces of the puzzle. Great product from Intuit.
Date published: 2022-10-17
Rated 3 out of 5 by from turbotax is a great program Very helpful tool with a great step by step guide.
Date published: 2022-10-17
Rated 5 out of 5 by from Awesome and Easy Very easy and helpful! Definitely recommend to friends, family, and strangers.
Date published: 2022-10-17
Rated 2 out of 5 by from Rejected Over and Over After having my returns rejected, I made the suggested correction and re-filed. Then it was rejected for a different reason, so I corrected and re-filed again. Once again rejected. Now I'm out of time and have to print and file (both federal and state) and pay (state) by mail. This is the second year in a row that I'm having this hassle with TurboTax. The data entry and printing are second to none, but these problems with filing are purely your fault. I want a refund.
Date published: 2022-10-17
Rated 5 out of 5 by from Easy to use, efficient and thorough We've used TurboTax for years, and we love that it retains our records annually, is easy and efficient to use, and has online help as needed.
Date published: 2022-10-17
Rated 5 out of 5 by from turbo tax is great had great success with using the turbo tax they are great
Date published: 2022-10-17
Rated 1 out of 5 by from Errors - disappointed I've entered all my data and there are two situations where the program is kicking back errors. First, it has entered my home interest twice when I've entered it once. It reduced other deductions because this double entry made it "over the limit". Second, as an educator, we can take a $250. deduction for expences. Simple, right? Turbo Tax throws it on a completely different form, disallowing electronic filing because of a line 33 item. I've deleted the $250, but the error still exists. TurboTax wants me to mail my return. Bummer!
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax is user friendly. Great product. Turbo Tax step by step guide were awesome. My having some knowledge there was no need for a live expert. A great product even for starters.
Date published: 2022-10-17
Rated 3 out of 5 by from Could be more interactive I had a rental property that I sold in 2021 and Tubotax was not very helpfull in filling out the return. I took several days for me to sort out the forms and get the correct amounts showing up only once.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 97