TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Donna, my tax expert was excellent. Donna was friendly, helpful, efficient, and responsive. Above all she was professional. I would highly recommend her and I hope to use her again.
Date published: 2022-06-02
Rated 5 out of 5 by from Turbo Tax is far beyond "AWESOME"!!! Senior Citizen friendly!!! Phone support beyond expectations!!!
Date published: 2022-06-02
Rated 5 out of 5 by from Efficient, safe, and secure Seems to be complete and easy enough for my modest purposes
Date published: 2022-06-02
Rated 5 out of 5 by from Great service The service was extremely informative and helpful. Very kind and efficient
Date published: 2022-06-02
Rated 5 out of 5 by from TurboTax is a Michael was very patient and willing to work with you
Date published: 2022-06-02
Rated 4 out of 5 by from 1st time user Worked out well for a beginner, if things go well I will return
Date published: 2022-06-02
Rated 5 out of 5 by from TurboTax is awsome! The TurboTax experience was a good one. The site is easy to use and help is readily available. The live experts are very helpful. Uploading documents was a smooth process.
Date published: 2022-06-02
Rated 5 out of 5 by from Fantastic Super easy and helpful customer service. I will definitely use is again next year.
Date published: 2022-06-02
Rated 2 out of 5 by from Usually great. This time, frustrating... I did the full service route. everything was fine till I got the message that my taxes were done and it was time to file. I paid and signed for everything, then promptly got booted from turbotax live. After spending hours in chat a nd on the phone trying to correct it, I was connected with a new tax specialist and we started my taxes from scratch. its wasn't long thereafter that I was booted again. For a second time I spent hours in chat and on the phone trying to fix this, and again we couldn't, and again my taxes had to be started from the beginning. so now I've had to file an extension for taxes that were started well before the deadline, and first completed well before the deadline... I just paid for my third run through the grinder, fingers crossed I don't get booted again. They're asking for a review before they have filed my return and this is about the time I was booted the last two times. Really hoping I don't have to do all this again, third times the charm? As far as the service went, I've worked with three specialists this time round. All three have been responsive and friendly in chat, and all have done a good job with my taxes. my only issue is with turbotax as a whole, and they're issues with consistently booting me from turbotax live.
Date published: 2022-06-02
Rated 5 out of 5 by from Excellent service for complicated tax situations Havital was great in providing this service to me. She understood my issue well and did her diligence in figuring out the best way to move forward.
Date published: 2022-06-02
All TurboTax® Offerings Reviews - Page 90
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Donna, my tax expert was excellent. Donna was friendly, helpful, efficient, and responsive. Above all she was professional. I would highly recommend her and I hope to use her again.
Date published: 2022-06-02
Rated 5 out of 5 by from Turbo Tax is far beyond "AWESOME"!!! Senior Citizen friendly!!! Phone support beyond expectations!!!
Date published: 2022-06-02
Rated 5 out of 5 by from Efficient, safe, and secure Seems to be complete and easy enough for my modest purposes
Date published: 2022-06-02
Rated 5 out of 5 by from Great service The service was extremely informative and helpful. Very kind and efficient
Date published: 2022-06-02
Rated 5 out of 5 by from TurboTax is a Michael was very patient and willing to work with you
Date published: 2022-06-02
Rated 4 out of 5 by from 1st time user Worked out well for a beginner, if things go well I will return
Date published: 2022-06-02
Rated 5 out of 5 by from TurboTax is awsome! The TurboTax experience was a good one. The site is easy to use and help is readily available. The live experts are very helpful. Uploading documents was a smooth process.
Date published: 2022-06-02
Rated 5 out of 5 by from Fantastic Super easy and helpful customer service. I will definitely use is again next year.
Date published: 2022-06-02
Rated 2 out of 5 by from Usually great. This time, frustrating... I did the full service route. everything was fine till I got the message that my taxes were done and it was time to file. I paid and signed for everything, then promptly got booted from turbotax live. After spending hours in chat a nd on the phone trying to correct it, I was connected with a new tax specialist and we started my taxes from scratch. its wasn't long thereafter that I was booted again. For a second time I spent hours in chat and on the phone trying to fix this, and again we couldn't, and again my taxes had to be started from the beginning. so now I've had to file an extension for taxes that were started well before the deadline, and first completed well before the deadline... I just paid for my third run through the grinder, fingers crossed I don't get booted again. They're asking for a review before they have filed my return and this is about the time I was booted the last two times. Really hoping I don't have to do all this again, third times the charm? As far as the service went, I've worked with three specialists this time round. All three have been responsive and friendly in chat, and all have done a good job with my taxes. my only issue is with turbotax as a whole, and they're issues with consistently booting me from turbotax live.
Date published: 2022-06-02
Rated 5 out of 5 by from Excellent service for complicated tax situations Havital was great in providing this service to me. She understood my issue well and did her diligence in figuring out the best way to move forward.
Date published: 2022-06-02
All TurboTax® Offerings Reviews - Page 90