TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Love Turbo Tax I always use Turbo Tax to file my taxes and love it!
Date published: 2021-10-15
Rated 1 out of 5 by from lots of add on fees inexplicable errors to correct lots of add on fees inexplicable errors to correct
Date published: 2021-10-15
Rated 5 out of 5 by from Thorough and Reliable A positive review, with one negative. Last year I had a glitch and learned that I had filed from the online version, unlike the previous times. I don't have my worksheets from that, and a number of my 2019 entries were not available, except in pdf.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax is a great product. Very easy to navigate. It was great that since my taxes were so simple I had the option of using the free service.
Date published: 2021-10-15
Rated 2 out of 5 by from NOT user-friendly for 1041 estate return Have used TT for years to prepare 1040, and happy with it. NOT as good of a product for #1041 estate return. Lacks clarity of estate items vs. beneficiary items. Refers to "you". Is that the estate, executor, or beneficiaries?? Instructions/hints are lacking especially for Sched D stock sales.
Date published: 2021-10-15
Rated 1 out of 5 by from Unhappy with the support available Had trouble with filing & after calling TurboTax for help, I was told the product was not supported! I have personally used TurboTax for years and very happy. NOT now.
Date published: 2021-10-15
Rated 4 out of 5 by from Turbo tax is the best I recommend using turbo tax Very helpful first year i filed by myself i totally recommend turbo tax
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo tax was great ! Loren Was great to work with she was pleasant and very professional, She was very knowledgeable and helpful.
Date published: 2021-10-15
Rated 5 out of 5 by from Much easier than expected I haven't filed my own taxes in a decade and my tax preparer became increasingly more expensive and less communicative. So I tried turbo tax. It's so darn intuitive when it comes to inputting and their customer service reps are very helpful and always available (at no cost to the Turbo Tax user). I will use turbo tax again next year.
Date published: 2021-10-15
Rated 4 out of 5 by from TurboTax Still Needs Some Work. The product is very helpful in most areas but needs work in explaining more specific topics. One example is when I was trying to figure out where to deduct the Special Improvement District (SID) taxes in the program. The help screens indicated it was deductible but nowhere did it say where to enter that information in the program or on the form. Very confusing.
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 860
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love Turbo Tax I always use Turbo Tax to file my taxes and love it!
Date published: 2021-10-15
Rated 1 out of 5 by from lots of add on fees inexplicable errors to correct lots of add on fees inexplicable errors to correct
Date published: 2021-10-15
Rated 5 out of 5 by from Thorough and Reliable A positive review, with one negative. Last year I had a glitch and learned that I had filed from the online version, unlike the previous times. I don't have my worksheets from that, and a number of my 2019 entries were not available, except in pdf.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax is a great product. Very easy to navigate. It was great that since my taxes were so simple I had the option of using the free service.
Date published: 2021-10-15
Rated 2 out of 5 by from NOT user-friendly for 1041 estate return Have used TT for years to prepare 1040, and happy with it. NOT as good of a product for #1041 estate return. Lacks clarity of estate items vs. beneficiary items. Refers to "you". Is that the estate, executor, or beneficiaries?? Instructions/hints are lacking especially for Sched D stock sales.
Date published: 2021-10-15
Rated 1 out of 5 by from Unhappy with the support available Had trouble with filing & after calling TurboTax for help, I was told the product was not supported! I have personally used TurboTax for years and very happy. NOT now.
Date published: 2021-10-15
Rated 4 out of 5 by from Turbo tax is the best I recommend using turbo tax Very helpful first year i filed by myself i totally recommend turbo tax
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo tax was great ! Loren Was great to work with she was pleasant and very professional, She was very knowledgeable and helpful.
Date published: 2021-10-15
Rated 5 out of 5 by from Much easier than expected I haven't filed my own taxes in a decade and my tax preparer became increasingly more expensive and less communicative. So I tried turbo tax. It's so darn intuitive when it comes to inputting and their customer service reps are very helpful and always available (at no cost to the Turbo Tax user). I will use turbo tax again next year.
Date published: 2021-10-15
Rated 4 out of 5 by from TurboTax Still Needs Some Work. The product is very helpful in most areas but needs work in explaining more specific topics. One example is when I was trying to figure out where to deduct the Special Improvement District (SID) taxes in the program. The help screens indicated it was deductible but nowhere did it say where to enter that information in the program or on the form. Very confusing.
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 860