TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from EXCELLENT EXPERIENCE! I have been filling with Turbo Tax for the last few years. It has always been a pleasurable experience.
Date published: 2021-05-17
Rated 1 out of 5 by from TurboTax should be named TroubleTax Things seemed good until it was time to file. Then TT software and I went around and around over some tiny complaint which it wouldn't allow me to fix. Help was useless. Asked for on line help: after 1/2 hour a robot called and simply said: "we can't help you, "<click>". When I did get a live person, we got disconnected and there was no way to return. Overall you left me feeling shaky, uncertain. So, the bug wouldn't allow me to e-file, so I gave up and printed the thing. Then just after printing, a menu offered to e-file anyway and it (ostensibly) worked. Even this Review form has a bug: no scrolling allowed!
Date published: 2021-05-17
Rated 5 out of 5 by from Great experience Made a complicated process fairly simple & intuitive.
Date published: 2021-05-17
Rated 5 out of 5 by from great!! very user friendly. happy with the look and steps to follow
Date published: 2021-05-17
Rated 4 out of 5 by from I recommend Turbo Tax to everyone So easy to use and intuitive. Paulette was patient and funny. Thanks!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is easier to understand I have used Turbo Tax for about 10 years. I truly understood it this year(2019). I noticed some changes had been made making it a lot easier to understand what was happening. I switched from a PC to a Mac, I could not figure out how tho transfer my prior taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software I Have been using Turbo Tax for the pass 7 years It Gets easier to use each time
Date published: 2021-05-17
Rated 2 out of 5 by from Stop Trying to Force People to Pay For More! Great other than you trying to get more money out of me. I already paid for the program. I don't want to eFile my state returns. Don't give that as the only option then try to get me to pay you $25.
Date published: 2021-05-17
Rated 3 out of 5 by from TURBO TAX HAS GLITCHES EVERY YEAR!!!!! I've been using Turbo Tax since 2004 and for the past 5 or 6 years there has always been a major problem. Doing my 2020 on Premier and this year it's state problems. I paid for my state and when I try to do my daughters' taxes, it wants me to buy another state even though we are in the same state. There are many complaints about this online and I can't get past this even though I've tried many suggested "fixes". It must be like child birth, I always say I will never buy Turbo Tax again, but for some reason(I'm concerned my records will be inconsistent) next season I will probably get it.....Unless I wise up! I wish there was more quality control!!
Date published: 2021-05-17
Rated 1 out of 5 by from Extra $45 to efile FED + $25 for CA I paid for TurboTax premier. To do efile Turbotax charges me Extra $45 to efile FED + $25 for CA. I don't want premium service. I cannot remove premium service using the instruction on TurboTax support page. https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 828
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from EXCELLENT EXPERIENCE! I have been filling with Turbo Tax for the last few years. It has always been a pleasurable experience.
Date published: 2021-05-17
Rated 1 out of 5 by from TurboTax should be named TroubleTax Things seemed good until it was time to file. Then TT software and I went around and around over some tiny complaint which it wouldn't allow me to fix. Help was useless. Asked for on line help: after 1/2 hour a robot called and simply said: "we can't help you, "<click>". When I did get a live person, we got disconnected and there was no way to return. Overall you left me feeling shaky, uncertain. So, the bug wouldn't allow me to e-file, so I gave up and printed the thing. Then just after printing, a menu offered to e-file anyway and it (ostensibly) worked. Even this Review form has a bug: no scrolling allowed!
Date published: 2021-05-17
Rated 5 out of 5 by from Great experience Made a complicated process fairly simple & intuitive.
Date published: 2021-05-17
Rated 5 out of 5 by from great!! very user friendly. happy with the look and steps to follow
Date published: 2021-05-17
Rated 4 out of 5 by from I recommend Turbo Tax to everyone So easy to use and intuitive. Paulette was patient and funny. Thanks!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is easier to understand I have used Turbo Tax for about 10 years. I truly understood it this year(2019). I noticed some changes had been made making it a lot easier to understand what was happening. I switched from a PC to a Mac, I could not figure out how tho transfer my prior taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software I Have been using Turbo Tax for the pass 7 years It Gets easier to use each time
Date published: 2021-05-17
Rated 2 out of 5 by from Stop Trying to Force People to Pay For More! Great other than you trying to get more money out of me. I already paid for the program. I don't want to eFile my state returns. Don't give that as the only option then try to get me to pay you $25.
Date published: 2021-05-17
Rated 3 out of 5 by from TURBO TAX HAS GLITCHES EVERY YEAR!!!!! I've been using Turbo Tax since 2004 and for the past 5 or 6 years there has always been a major problem. Doing my 2020 on Premier and this year it's state problems. I paid for my state and when I try to do my daughters' taxes, it wants me to buy another state even though we are in the same state. There are many complaints about this online and I can't get past this even though I've tried many suggested "fixes". It must be like child birth, I always say I will never buy Turbo Tax again, but for some reason(I'm concerned my records will be inconsistent) next season I will probably get it.....Unless I wise up! I wish there was more quality control!!
Date published: 2021-05-17
Rated 1 out of 5 by from Extra $45 to efile FED + $25 for CA I paid for TurboTax premier. To do efile Turbotax charges me Extra $45 to efile FED + $25 for CA. I don't want premium service. I cannot remove premium service using the instruction on TurboTax support page. https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 828