TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Felt kind of clunky this year I discovered that the software flat out made an error in my previous year's return, so was very conscious of how items from the "wizard" translated to spaces on the forms. Found some items that had to be manually adjusted. The error review did not catch the initial problem, nor did it flag the changes I had made, which makes me wonder how thorough the check actually is.
Date published: 2022-04-20
Rated 5 out of 5 by from TurboTax Full Service lived up to its name! Joanne did a fantastic job entering my return very quickly and handed it to be for review. While reviewing there was a glitch. The returned was closed suddenly. I panicked thinking someone hacked my account. I got in touch with support - 3 different Experts on 3 different occasions. Finally Carl (Joanne's Manager) called me and explained the complication and addressed the issue. One gap in the service, seems to be not to be able to connect with the tax expert preparing the return when situation. Specially when there is a problem. Connecting with the preparer should be easier. There was no reference of my return having been cancelled., so it appeared as if I was a brand new customer.
Date published: 2022-04-20
Rated 4 out of 5 by from Easy to use Easy to use soft wear even when a problem comes up.
Date published: 2022-04-20
Rated 5 out of 5 by from Easy Easy and efficient with help when needed. I use it often
Date published: 2022-04-20
Rated 3 out of 5 by from Less than impressed this year I've been using TT for years but this year was disappointing. I'm sure several things were just wrong with respect to dependent filing.
Date published: 2022-04-20
Rated 5 out of 5 by from Best tax tool Nice user interface. Experts very nice and helpful. Easy.
Date published: 2022-04-20
Rated 5 out of 5 by from Amassing It was excellent and very smooth it was a great experience I thank the holy host
Date published: 2022-04-20
Rated 5 out of 5 by from Great! The help boxes helped every time I had a worry about understanding.
Date published: 2022-04-20
Rated 1 out of 5 by from Painful to navigate get user focused. this software is painful and frustrating to navigate between areas, I cant open more then one instance at a time, all the things are not fine.
Date published: 2022-04-20
Rated 5 out of 5 by from Great experience Easy instructions and very helpful I'd recommend to friends
Date published: 2022-04-20
All TurboTax® Offerings Reviews - Page 821
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Felt kind of clunky this year I discovered that the software flat out made an error in my previous year's return, so was very conscious of how items from the "wizard" translated to spaces on the forms. Found some items that had to be manually adjusted. The error review did not catch the initial problem, nor did it flag the changes I had made, which makes me wonder how thorough the check actually is.
Date published: 2022-04-20
Rated 5 out of 5 by from TurboTax Full Service lived up to its name! Joanne did a fantastic job entering my return very quickly and handed it to be for review. While reviewing there was a glitch. The returned was closed suddenly. I panicked thinking someone hacked my account. I got in touch with support - 3 different Experts on 3 different occasions. Finally Carl (Joanne's Manager) called me and explained the complication and addressed the issue. One gap in the service, seems to be not to be able to connect with the tax expert preparing the return when situation. Specially when there is a problem. Connecting with the preparer should be easier. There was no reference of my return having been cancelled., so it appeared as if I was a brand new customer.
Date published: 2022-04-20
Rated 4 out of 5 by from Easy to use Easy to use soft wear even when a problem comes up.
Date published: 2022-04-20
Rated 5 out of 5 by from Easy Easy and efficient with help when needed. I use it often
Date published: 2022-04-20
Rated 3 out of 5 by from Less than impressed this year I've been using TT for years but this year was disappointing. I'm sure several things were just wrong with respect to dependent filing.
Date published: 2022-04-20
Rated 5 out of 5 by from Best tax tool Nice user interface. Experts very nice and helpful. Easy.
Date published: 2022-04-20
Rated 5 out of 5 by from Amassing It was excellent and very smooth it was a great experience I thank the holy host
Date published: 2022-04-20
Rated 5 out of 5 by from Great! The help boxes helped every time I had a worry about understanding.
Date published: 2022-04-20
Rated 1 out of 5 by from Painful to navigate get user focused. this software is painful and frustrating to navigate between areas, I cant open more then one instance at a time, all the things are not fine.
Date published: 2022-04-20
Rated 5 out of 5 by from Great experience Easy instructions and very helpful I'd recommend to friends
Date published: 2022-04-20
All TurboTax® Offerings Reviews - Page 821