TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from usually smooth I use TurboTax every year so that I can avoid calculation errors and e-file. The ability to import a lot of information is key. I have to trust that it is putting all the imported information in the right place because it is hard to bridge between program behavior and IRS instructions if you have a desire to do that.
Date published: 2022-10-17
Rated 5 out of 5 by from Excellent I made an error on my tax form and Paul, the expert agent, walked me through the form. He was able to walk me back through each section until the error was found and corrected. He was very patient and kind. Thank you, Paul and TurboTax.
Date published: 2022-10-17
Rated 5 out of 5 by from Great program! I liked the support throughout the filing process, specially the encouraging " you are almost done" etc.
Date published: 2022-10-17
Rated 4 out of 5 by from OK Could have provided a few more details about where the error was
Date published: 2022-10-17
Rated 5 out of 5 by from Michael Spangler Excellent Product / Service. I highly recommend TurboTax.
Date published: 2022-10-17
Rated 5 out of 5 by from Awesome! This is the first time I am using Turbo Tax. It was easy and took reasonable time to fill in. All is Good. Thank you.
Date published: 2022-10-17
Rated 1 out of 5 by from Awful this year! Turbo Tax failed on several levels this year. There were several glitches with the software, even with the product being fully checked and updated regularly. On top of that, reaching customer service was abysmal. The automated menu system failed also and wasted precious time, I didn't have. long waits and a machine that wanted to gather info, but couldn't make out basic info and wouldn't respond to please give me a representative. Then had to wait again and get transferred to yet a second person after finally getting through to a human being. Both representatives acknowledged that there were many glitches in the program. this extended my work time to prepare and file my taxes by days!!! The last representative I spoke with promised he would call me back to complete the troubleshooting and never did.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax call support is the best Had issues with downloading. Called. Dorothy worked with me for 42 minutes. Absolutely awesome. I had to call back later (I did not get the ladies name) but she was wonderful, as well.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo is great!! Had to talk to someone at Turbo Tax today and had a very good experience with Lovey, wonderful talk did all she could to assist me, thank you. Have been using Turbo tax for many years. Thanks again.
Date published: 2022-10-17
Rated 5 out of 5 by from 2021 TT review It was easy and helpful to use. I appreciate using TT year over year for comparison.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 81
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from usually smooth I use TurboTax every year so that I can avoid calculation errors and e-file. The ability to import a lot of information is key. I have to trust that it is putting all the imported information in the right place because it is hard to bridge between program behavior and IRS instructions if you have a desire to do that.
Date published: 2022-10-17
Rated 5 out of 5 by from Excellent I made an error on my tax form and Paul, the expert agent, walked me through the form. He was able to walk me back through each section until the error was found and corrected. He was very patient and kind. Thank you, Paul and TurboTax.
Date published: 2022-10-17
Rated 5 out of 5 by from Great program! I liked the support throughout the filing process, specially the encouraging " you are almost done" etc.
Date published: 2022-10-17
Rated 4 out of 5 by from OK Could have provided a few more details about where the error was
Date published: 2022-10-17
Rated 5 out of 5 by from Michael Spangler Excellent Product / Service. I highly recommend TurboTax.
Date published: 2022-10-17
Rated 5 out of 5 by from Awesome! This is the first time I am using Turbo Tax. It was easy and took reasonable time to fill in. All is Good. Thank you.
Date published: 2022-10-17
Rated 1 out of 5 by from Awful this year! Turbo Tax failed on several levels this year. There were several glitches with the software, even with the product being fully checked and updated regularly. On top of that, reaching customer service was abysmal. The automated menu system failed also and wasted precious time, I didn't have. long waits and a machine that wanted to gather info, but couldn't make out basic info and wouldn't respond to please give me a representative. Then had to wait again and get transferred to yet a second person after finally getting through to a human being. Both representatives acknowledged that there were many glitches in the program. this extended my work time to prepare and file my taxes by days!!! The last representative I spoke with promised he would call me back to complete the troubleshooting and never did.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax call support is the best Had issues with downloading. Called. Dorothy worked with me for 42 minutes. Absolutely awesome. I had to call back later (I did not get the ladies name) but she was wonderful, as well.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo is great!! Had to talk to someone at Turbo Tax today and had a very good experience with Lovey, wonderful talk did all she could to assist me, thank you. Have been using Turbo tax for many years. Thanks again.
Date published: 2022-10-17
Rated 5 out of 5 by from 2021 TT review It was easy and helpful to use. I appreciate using TT year over year for comparison.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 81