TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Student
Rated 3 out of 5 by from Does Intuit do user experience testing? 1. It's hard to navigate. If you go back to check a section, it asks you the same intro questions again. No, for the third time, I was not in a natural disaster! If you don't e-file right away, it takes many screens to get back to the e-file page. To enter donations, it defaults to a random listing from last year, and I have to click to sort alphabetically EVERY SINGLE ENTRY. Shouldn't alphabetical be the default? 2. It is ambiguous. It asked if I mailed my state tax extension. I filed the extension online, so do I answer yes or no? 3. It wastes my time asking info it already knows. E.g., it wants details about my kid's college expenses, which take a while to gather, then says I don't qualify because of my income -- which it should have told me at the beginning. This is just a sampling of frustrating experiences; I could go on all day. They really need to beta test with actual filers.
Date published: 2021-06-07
Rated 5 out of 5 by from TurboTax is Great! Very easy to follow the instructions step by step.
Date published: 2021-06-07
Rated 5 out of 5 by from Turbo Tax is awesome. The process was easy and the people helping me were police and clear with their answers
Date published: 2021-06-07
Rated 4 out of 5 by from TurboTax is expensive Been using for years TurboTax, but I still think it is too expensive especially when an extension was filed and you still have to pay additional fees when you file your actual return
Date published: 2021-06-07
Rated 5 out of 5 by from great easy to use, questions were easy to understand. I like the warnings that light up when you've done something incorrect.
Date published: 2021-06-07
Rated 1 out of 5 by from Not free after all I got forced to buy an upgrade because apparently my taxes were "advanced" somehow even though they were the same as last year which is very basic nothing has changed on top of that I got charged $40 because I chose the option to take that upgrade charge out of my refund. That needs to be known before or when someone makes that choice. I went to turbo tax so I could get ALL of my money back which I desperately need If i wanted to pay $100 I would of just had someone do my taxes for me. Instead I had to do all the work and still paid $100. I am not happy. Doubt I'll use this next year
Date published: 2021-06-07
Rated 5 out of 5 by from I love Turbo Tax so much! I've used TT Home & Business since 2005 but a TT customer since at least 1995. I like how smooth the process of completing the tax forms go. Thank you Intuit!
Date published: 2021-06-07
Rated 2 out of 5 by from TurboTax 2020 Home&Bus has issues with $10,200 UCE I filed in Feb before the $10,200 Unemployment Compensation Exclusion. When I opened The Feb 2021 file opened in June it showed a different refund than I filed for because it had updated software before opening file. I had PDF copy. I need to amend my filing but it told me I did not need to but allowed me to proceed with my revised $1224 refund. It then gave me no way to ask for the refund to be direct deposited and I had to accept a mailed refund check.
Date published: 2021-06-07
Rated 5 out of 5 by from Love it! This is so easy to use and has all of the guides to answer questions.
Date published: 2021-06-06
Rated 5 out of 5 by from TurboTax is a life saver Every time I use this software, I am full of awe! How cool and intuitive this software is. Super easy, super informative, amazing performance, very cool user interface and the list goes on. I would definitely recommend TurboTax to everyone.
Date published: 2021-06-06
All TurboTax® Offerings Reviews - Page 81
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Does Intuit do user experience testing? 1. It's hard to navigate. If you go back to check a section, it asks you the same intro questions again. No, for the third time, I was not in a natural disaster! If you don't e-file right away, it takes many screens to get back to the e-file page. To enter donations, it defaults to a random listing from last year, and I have to click to sort alphabetically EVERY SINGLE ENTRY. Shouldn't alphabetical be the default? 2. It is ambiguous. It asked if I mailed my state tax extension. I filed the extension online, so do I answer yes or no? 3. It wastes my time asking info it already knows. E.g., it wants details about my kid's college expenses, which take a while to gather, then says I don't qualify because of my income -- which it should have told me at the beginning. This is just a sampling of frustrating experiences; I could go on all day. They really need to beta test with actual filers.
Date published: 2021-06-07
Rated 5 out of 5 by from TurboTax is Great! Very easy to follow the instructions step by step.
Date published: 2021-06-07
Rated 5 out of 5 by from Turbo Tax is awesome. The process was easy and the people helping me were police and clear with their answers
Date published: 2021-06-07
Rated 4 out of 5 by from TurboTax is expensive Been using for years TurboTax, but I still think it is too expensive especially when an extension was filed and you still have to pay additional fees when you file your actual return
Date published: 2021-06-07
Rated 5 out of 5 by from great easy to use, questions were easy to understand. I like the warnings that light up when you've done something incorrect.
Date published: 2021-06-07
Rated 1 out of 5 by from Not free after all I got forced to buy an upgrade because apparently my taxes were "advanced" somehow even though they were the same as last year which is very basic nothing has changed on top of that I got charged $40 because I chose the option to take that upgrade charge out of my refund. That needs to be known before or when someone makes that choice. I went to turbo tax so I could get ALL of my money back which I desperately need If i wanted to pay $100 I would of just had someone do my taxes for me. Instead I had to do all the work and still paid $100. I am not happy. Doubt I'll use this next year
Date published: 2021-06-07
Rated 5 out of 5 by from I love Turbo Tax so much! I've used TT Home & Business since 2005 but a TT customer since at least 1995. I like how smooth the process of completing the tax forms go. Thank you Intuit!
Date published: 2021-06-07
Rated 2 out of 5 by from TurboTax 2020 Home&Bus has issues with $10,200 UCE I filed in Feb before the $10,200 Unemployment Compensation Exclusion. When I opened The Feb 2021 file opened in June it showed a different refund than I filed for because it had updated software before opening file. I had PDF copy. I need to amend my filing but it told me I did not need to but allowed me to proceed with my revised $1224 refund. It then gave me no way to ask for the refund to be direct deposited and I had to accept a mailed refund check.
Date published: 2021-06-07
Rated 5 out of 5 by from Love it! This is so easy to use and has all of the guides to answer questions.
Date published: 2021-06-06
Rated 5 out of 5 by from TurboTax is a life saver Every time I use this software, I am full of awe! How cool and intuitive this software is. Super easy, super informative, amazing performance, very cool user interface and the list goes on. I would definitely recommend TurboTax to everyone.
Date published: 2021-06-06
All TurboTax® Offerings Reviews - Page 81