TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Fees I think it's ridiculous that you don't charge a CC fee to pay your fee to prepare my taxes, but you charge a HUGE fee to pay what I owe to the IRS! I will be looking for new options next year.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is great I was able to file on my phone. Computer is not working
Date published: 2021-05-17
Rated 4 out of 5 by from Overall Great, Guided Help I was disappointed that a Tax Professional started my review but then excused herself because she had an appointment with another applicant. We arranged to meet the next day at 10:00 am, she had my contact information (I should have taken hers) and I never heard from her.
Date published: 2021-05-17
Rated 1 out of 5 by from Turbo Tax Deluxe has deteriorated over the years The completed TTax Maryland Form 502 did not include either in the printed form itself or in the worksheets supporting the Form 502, the required Form 502SU attachment!!! I was forced to construct the form myself without prompting from TTAX!! Qualified dividend and capital gains calculations were opaque and difficult to find among the worksheets. The Q&A format used to answer questions under help was poorly conceived, incomplete, and haphazard. I resent TTAX's blatant push to force users to incur state electronic filing fees. I chose to print out my state form and let the state incur the extra processing costs. I would rather have a "free" and independent software solution offered by the IRS and state taxing authorities. I utterly resent that the TTAX lobbyists have placed the IRS in the position where it is prohibited from making available an independent software solution. TTAX Deluxe 2020 overall is sloppy and a very poor product.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use! I used to struggle with filling out the forms. Turbo Tax makes it so much easier!
Date published: 2021-05-17
Rated 3 out of 5 by from Overpriced The service is convenient but way overpriced, especially if you owe taxes
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax has worked for me since 2005! It has just always worked well for me, except for the first year when I tried to e-file--the IRS never received it! That was in 2008 or 2009. I have mailed it since then, but this year I am e-filing once more.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Helpful The Best Tax Refund Software out there! Helpful and time efficient.
Date published: 2021-05-17
Rated 4 out of 5 by from Review For the most part TurboTax is good but reporting the sale of a property acquired through a 1031 exchange is cumbersome. Additional instructions would be helpful.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax made it EASY! Thank you for making it easy! Will recommend to others! :)
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 800
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Fees I think it's ridiculous that you don't charge a CC fee to pay your fee to prepare my taxes, but you charge a HUGE fee to pay what I owe to the IRS! I will be looking for new options next year.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is great I was able to file on my phone. Computer is not working
Date published: 2021-05-17
Rated 4 out of 5 by from Overall Great, Guided Help I was disappointed that a Tax Professional started my review but then excused herself because she had an appointment with another applicant. We arranged to meet the next day at 10:00 am, she had my contact information (I should have taken hers) and I never heard from her.
Date published: 2021-05-17
Rated 1 out of 5 by from Turbo Tax Deluxe has deteriorated over the years The completed TTax Maryland Form 502 did not include either in the printed form itself or in the worksheets supporting the Form 502, the required Form 502SU attachment!!! I was forced to construct the form myself without prompting from TTAX!! Qualified dividend and capital gains calculations were opaque and difficult to find among the worksheets. The Q&A format used to answer questions under help was poorly conceived, incomplete, and haphazard. I resent TTAX's blatant push to force users to incur state electronic filing fees. I chose to print out my state form and let the state incur the extra processing costs. I would rather have a "free" and independent software solution offered by the IRS and state taxing authorities. I utterly resent that the TTAX lobbyists have placed the IRS in the position where it is prohibited from making available an independent software solution. TTAX Deluxe 2020 overall is sloppy and a very poor product.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use! I used to struggle with filling out the forms. Turbo Tax makes it so much easier!
Date published: 2021-05-17
Rated 3 out of 5 by from Overpriced The service is convenient but way overpriced, especially if you owe taxes
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax has worked for me since 2005! It has just always worked well for me, except for the first year when I tried to e-file--the IRS never received it! That was in 2008 or 2009. I have mailed it since then, but this year I am e-filing once more.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Helpful The Best Tax Refund Software out there! Helpful and time efficient.
Date published: 2021-05-17
Rated 4 out of 5 by from Review For the most part TurboTax is good but reporting the sale of a property acquired through a 1031 exchange is cumbersome. Additional instructions would be helpful.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax made it EASY! Thank you for making it easy! Will recommend to others! :)
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 800