TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from turbotax is awesome turbo is awesome but i wish it was more streamlined honestly because number crunching is not my favorite if it was i would have become an accountant professionally but over all fantastic company
Date published: 2021-05-16
Rated 4 out of 5 by from One problem hung me up for an hour. Somehow it wanted to fill in Form 1095-A, which I don't need. Documentation referred to the Health Insurance tab, which does not exist. I could not find where to change my answer to 'employer-provided health plan'. It took forever to read through others' answers to figure out how to delete the form. Help could be better on this one.
Date published: 2021-05-16
Rated 5 out of 5 by from Very thorough! Great, easy and very thorough! Eighth straight year!
Date published: 2021-05-16
Rated 4 out of 5 by from TTax is awesome T tax is great! The process was fast, and it was fairly easy to use!
Date published: 2021-05-16
Rated 5 out of 5 by from Easy and thorough I don't like the upsell attempts during tax preparation. Otherwise, the program is thorough and provides the assistance and explanations necessary to complete an involved 1040. the automatic uploads were a nice feature as well.
Date published: 2021-05-16
Rated 3 out of 5 by from Disappointed In TurboTax I have been a loyal customer for many, many years and while I understand that some of the delays experienced this year were due to late tax changes/guidance from IRS, I feel that Intuit/TurboTax was less than transparent about timelines to update as a result of those changes and then when I went to file, one screen (confirmation of ready to file) stated that State return would be $20.00 but when I was charged, it was now $25.00 - to me this reflects badly from a customer satisfaction perspective
Date published: 2021-05-16
Rated 5 out of 5 by from Fast and Easy Helped do my taxes fast and free. If you need help, they have alot of helpful tips to use as refrence.
Date published: 2021-05-16
Rated 3 out of 5 by from Stock data entry was much more challenging in 2020 There were many more screens in 2020 vs 2019 for stock entry. Often the number of shares/description were not visible so it made it difficult to remember which transaction was being reported.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax helps make it easy Never any problem and I appreciate the help when something is wrong.
Date published: 2021-05-16
Rated 2 out of 5 by from Not free I don't know why I always end up paying when you advertise free. Not real happy.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 790
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from turbotax is awesome turbo is awesome but i wish it was more streamlined honestly because number crunching is not my favorite if it was i would have become an accountant professionally but over all fantastic company
Date published: 2021-05-16
Rated 4 out of 5 by from One problem hung me up for an hour. Somehow it wanted to fill in Form 1095-A, which I don't need. Documentation referred to the Health Insurance tab, which does not exist. I could not find where to change my answer to 'employer-provided health plan'. It took forever to read through others' answers to figure out how to delete the form. Help could be better on this one.
Date published: 2021-05-16
Rated 5 out of 5 by from Very thorough! Great, easy and very thorough! Eighth straight year!
Date published: 2021-05-16
Rated 4 out of 5 by from TTax is awesome T tax is great! The process was fast, and it was fairly easy to use!
Date published: 2021-05-16
Rated 5 out of 5 by from Easy and thorough I don't like the upsell attempts during tax preparation. Otherwise, the program is thorough and provides the assistance and explanations necessary to complete an involved 1040. the automatic uploads were a nice feature as well.
Date published: 2021-05-16
Rated 3 out of 5 by from Disappointed In TurboTax I have been a loyal customer for many, many years and while I understand that some of the delays experienced this year were due to late tax changes/guidance from IRS, I feel that Intuit/TurboTax was less than transparent about timelines to update as a result of those changes and then when I went to file, one screen (confirmation of ready to file) stated that State return would be $20.00 but when I was charged, it was now $25.00 - to me this reflects badly from a customer satisfaction perspective
Date published: 2021-05-16
Rated 5 out of 5 by from Fast and Easy Helped do my taxes fast and free. If you need help, they have alot of helpful tips to use as refrence.
Date published: 2021-05-16
Rated 3 out of 5 by from Stock data entry was much more challenging in 2020 There were many more screens in 2020 vs 2019 for stock entry. Often the number of shares/description were not visible so it made it difficult to remember which transaction was being reported.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax helps make it easy Never any problem and I appreciate the help when something is wrong.
Date published: 2021-05-16
Rated 2 out of 5 by from Not free I don't know why I always end up paying when you advertise free. Not real happy.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 790