TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 1 out of 5 by from State E filing does NOT work When I get to the "pay for state efiling", Turbotax freezes up and will not allow payment.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax 2020 My experience was good overall. There was glitch in the uploading of my rideshare expense information, causing us (the Turbo Tax rep and I) to have to go back a delete a number of blank, and $0.00 amount expense categories. Also, it seems as though it would save a lot of time if the program were to ask filers (especially those without mortgages) if their itemized deductions are likely to exceed (or come anywhere close) to their standard deduction. A quick question should suffice (something like....."Is there a chance that the total of all of you mortgage loan interest, property taxes, out of pocket medical expenses, charitable deductions, and unreimbursed employee expenses might exceed your standard deduction of $__________? Not sure?....lets take a look."
Date published: 2021-05-17
Rated 5 out of 5 by from great great they had the updated tax infomation we need to file
Date published: 2021-05-17
Rated 5 out of 5 by from turbotax is so easy! always quick and easy, never lets me down. i've never had any misunderstandings using turbotax.
Date published: 2021-05-17
Rated 5 out of 5 by from LOVE TURBO TAX. So awesome that the program asks me the same questions my accountant use to ask me.
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax 2020 Average this year.... I have used Turbo Tax for over 20 years and will continue to do so. I used it for 2019 tax year but because of the extended filing dates, I did not file electronically. For some reason Turbo Tax thought I never filed as I got periodic emails to remind me to file over the past year. Candidly, I deleted these messages as I did mail my returns. Upon completion of 2020 return, I decided to file electronically. Three times, my Fed and State returns were rejected (mis-matching of AGI number from 2019). Rather than spending more time on figuring out what the reason for the rejection , I decided to print and mail. Lastly, I felt that the Turbo Tax software was asking me to upsell to next level of support. I don't need 3-4 requests to spend money on advice, tax audit support, and refund tracking needs. Ask once upfront and then let the user input the information.
Date published: 2021-05-17
Rated 5 out of 5 by from excellent program i have used for more than 30 years WITH satisfaction and peace of mind
Date published: 2021-05-17
Rated 2 out of 5 by from turbo tax problem In 2019, my wife had a job so we bought the premier version. This year my wife did not have a job and I bought the regular version. l guess because it was a different , it did not import any information from the other earlier turbo tax versions. I retyped all the info manually. I got an error after submission. I resubmitted four times. I proof read each copy . The last notice indicated that there was no tax information on me, although my ssn was correctly entered into the 1040 form.
Date published: 2021-05-17
Rated 3 out of 5 by from 1099-MISC and state tax exempt dividend problems Good overall. Two sources of frustration: The interface for rents and royalties allowed selection of both rents and royalties for a single property. It took time to figure out what our error was. Also, the interface for identifying tax-exempt bonds did not allow us to apply a percentage of eligible bonds from a bond index fund, which prevented us from getting this deduction.
Date published: 2021-05-17
Rated 4 out of 5 by from good I was happy with TT deluxe although I don't know why online price is higher than what you see in walmart.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 776
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from State E filing does NOT work When I get to the "pay for state efiling", Turbotax freezes up and will not allow payment.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax 2020 My experience was good overall. There was glitch in the uploading of my rideshare expense information, causing us (the Turbo Tax rep and I) to have to go back a delete a number of blank, and $0.00 amount expense categories. Also, it seems as though it would save a lot of time if the program were to ask filers (especially those without mortgages) if their itemized deductions are likely to exceed (or come anywhere close) to their standard deduction. A quick question should suffice (something like....."Is there a chance that the total of all of you mortgage loan interest, property taxes, out of pocket medical expenses, charitable deductions, and unreimbursed employee expenses might exceed your standard deduction of $__________? Not sure?....lets take a look."
Date published: 2021-05-17
Rated 5 out of 5 by from great great they had the updated tax infomation we need to file
Date published: 2021-05-17
Rated 5 out of 5 by from turbotax is so easy! always quick and easy, never lets me down. i've never had any misunderstandings using turbotax.
Date published: 2021-05-17
Rated 5 out of 5 by from LOVE TURBO TAX. So awesome that the program asks me the same questions my accountant use to ask me.
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax 2020 Average this year.... I have used Turbo Tax for over 20 years and will continue to do so. I used it for 2019 tax year but because of the extended filing dates, I did not file electronically. For some reason Turbo Tax thought I never filed as I got periodic emails to remind me to file over the past year. Candidly, I deleted these messages as I did mail my returns. Upon completion of 2020 return, I decided to file electronically. Three times, my Fed and State returns were rejected (mis-matching of AGI number from 2019). Rather than spending more time on figuring out what the reason for the rejection , I decided to print and mail. Lastly, I felt that the Turbo Tax software was asking me to upsell to next level of support. I don't need 3-4 requests to spend money on advice, tax audit support, and refund tracking needs. Ask once upfront and then let the user input the information.
Date published: 2021-05-17
Rated 5 out of 5 by from excellent program i have used for more than 30 years WITH satisfaction and peace of mind
Date published: 2021-05-17
Rated 2 out of 5 by from turbo tax problem In 2019, my wife had a job so we bought the premier version. This year my wife did not have a job and I bought the regular version. l guess because it was a different , it did not import any information from the other earlier turbo tax versions. I retyped all the info manually. I got an error after submission. I resubmitted four times. I proof read each copy . The last notice indicated that there was no tax information on me, although my ssn was correctly entered into the 1040 form.
Date published: 2021-05-17
Rated 3 out of 5 by from 1099-MISC and state tax exempt dividend problems Good overall. Two sources of frustration: The interface for rents and royalties allowed selection of both rents and royalties for a single property. It took time to figure out what our error was. Also, the interface for identifying tax-exempt bonds did not allow us to apply a percentage of eligible bonds from a bond index fund, which prevented us from getting this deduction.
Date published: 2021-05-17
Rated 4 out of 5 by from good I was happy with TT deluxe although I don't know why online price is higher than what you see in walmart.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 776