TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from I have had trouble this year with turbo tax I have had my return rejected and shows someone has claimed my kids. I payed for the defense so just in case something was to take place I had back up with my situation. I have had someone claim taxes under my ssc number for almost ten years and just found out but can’t seem to get the help I payed for guaranteed I get my taxes along with finding out who fraudulently did this in the past.
Date published: 2021-02-23
Rated 4 out of 5 by from generally good but with some exceptions This is my 8th year using Turbo Tax. Each year there are changes, and this year had one that I didn't like - when you go back to review it clears the field and you have to re-enter the information manually. That happened to me in 3 areas. The importing feature remains good, and if I hadn't ran into 2 problems, I would have completed my return in under 3 hours. As it was, it took over 6. In one area TT told me that I would be getting a W-2C and gave a specific reason why. After a couple of hours, including contacting my employer and Turbo Tax support, I'm told that "everyone gets that message". It should say that you MAY get W-2C and not that you will, and it appears that I will not be receiving one. The support person I worked with was very nice. The second problem had to do with Turbo Tax clearing the field when I used the back button. The first support person I talked to about that did not listen to what I was saying and didn't seem to know what she was doing. She wouldn't close the chat, so I had to wait about a half hour before I could get back on and try support again. The next person was knowledgable and helpful and I was able to complete my return quickly. If not for her, my rating would have been lower. One other problem is that the chat window would not properly minimize, so I couldn't easily chat with support and view the screen at the same time.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great Judith was very professional, friendly and courteous.
Date published: 2021-02-23
Rated 5 out of 5 by from Amazing turbo tax expert My experience with my tax expert was really helpful they explained everything and explain steps of what was gonna happen next
Date published: 2021-02-23
Rated 5 out of 5 by from exelent the lady the i talk to she help me to fix my problem and is a excellent costumer service.
Date published: 2021-02-23
Rated 5 out of 5 by from Ok I love it the work she did for me was Great she did a good job on my Texas
Date published: 2021-02-23
Rated 5 out of 5 by from best service and great and i am every happy year this option for live rep
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is the Best!!! It is so easy and self explanatory! I feel extremely comfortable using Turbo Tax!
Date published: 2021-02-23
Rated 1 out of 5 by from Awful response My expert was absolutely no help. I could have done the whole thing faster my self. She would ask me to upload documents and go days without responding to my messages. She asked me the same question many times which made me feel she wasnt listening to the things I told her. She was very difficult to understand as she coughed almost the entire time we were on call. I will likely never use the expert services again.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is amazing It’s been all i have used for 7 years!! They always help me
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 738
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from I have had trouble this year with turbo tax I have had my return rejected and shows someone has claimed my kids. I payed for the defense so just in case something was to take place I had back up with my situation. I have had someone claim taxes under my ssc number for almost ten years and just found out but can’t seem to get the help I payed for guaranteed I get my taxes along with finding out who fraudulently did this in the past.
Date published: 2021-02-23
Rated 4 out of 5 by from generally good but with some exceptions This is my 8th year using Turbo Tax. Each year there are changes, and this year had one that I didn't like - when you go back to review it clears the field and you have to re-enter the information manually. That happened to me in 3 areas. The importing feature remains good, and if I hadn't ran into 2 problems, I would have completed my return in under 3 hours. As it was, it took over 6. In one area TT told me that I would be getting a W-2C and gave a specific reason why. After a couple of hours, including contacting my employer and Turbo Tax support, I'm told that "everyone gets that message". It should say that you MAY get W-2C and not that you will, and it appears that I will not be receiving one. The support person I worked with was very nice. The second problem had to do with Turbo Tax clearing the field when I used the back button. The first support person I talked to about that did not listen to what I was saying and didn't seem to know what she was doing. She wouldn't close the chat, so I had to wait about a half hour before I could get back on and try support again. The next person was knowledgable and helpful and I was able to complete my return quickly. If not for her, my rating would have been lower. One other problem is that the chat window would not properly minimize, so I couldn't easily chat with support and view the screen at the same time.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great Judith was very professional, friendly and courteous.
Date published: 2021-02-23
Rated 5 out of 5 by from Amazing turbo tax expert My experience with my tax expert was really helpful they explained everything and explain steps of what was gonna happen next
Date published: 2021-02-23
Rated 5 out of 5 by from exelent the lady the i talk to she help me to fix my problem and is a excellent costumer service.
Date published: 2021-02-23
Rated 5 out of 5 by from Ok I love it the work she did for me was Great she did a good job on my Texas
Date published: 2021-02-23
Rated 5 out of 5 by from best service and great and i am every happy year this option for live rep
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is the Best!!! It is so easy and self explanatory! I feel extremely comfortable using Turbo Tax!
Date published: 2021-02-23
Rated 1 out of 5 by from Awful response My expert was absolutely no help. I could have done the whole thing faster my self. She would ask me to upload documents and go days without responding to my messages. She asked me the same question many times which made me feel she wasnt listening to the things I told her. She was very difficult to understand as she coughed almost the entire time we were on call. I will likely never use the expert services again.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is amazing It’s been all i have used for 7 years!! They always help me
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 738