TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from Account Access Every time I go to log in, my password doesn't work and I have to go through a hassle with two verification codes. One emailed AND one texted to me! UGH!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use! Great service, easy to use! Would reccommend for anyone needing an easy tax solution.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax always helps very well, Thank you! Excellent, patient, courteous and knowledgeable service, specially patient with my delays.
Date published: 2021-05-17
Rated 5 out of 5 by from Good program Simple process to complete both mine and my wife's taxes.
Date published: 2021-05-17
Rated 1 out of 5 by from THIS WAS SO STRESSFUL AND COMPLICATED The schedule C filing WAS SO COMPLICATED. I re entered my information so many times until I finally got answers on a REDDIT forum. I spent all night stressed out about my taxes because of this glitch in the software.
Date published: 2021-05-17
Rated 2 out of 5 by from I plan to do my taxes manually next year The Automatic scanning of my documents is awesome! Except when it doesn't work (Which is the majority of the time) This is especially true with ESPP and RSUs
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome service I have filed before using them. Awesome. Awesome!!
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to use! The interface is intuitive and clear, I finished filing taxes quickly and without stress.
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax needs usability help I entered a lot of data I didn't need to enter. For example, I had a K1 which, it turned out, I didn't need to file because it was in a retirement plan. However I had to get all the way to box 7 (?) before TT told me I didn't have to fill out any more. Ask about box 7 *before* having me start copying numbers and ids. Similarly, I had to fill out my CC info twice and my name multiple times. I said you could save the information - why save it if you're not using it? Another annoyance was not being able to edit earlier sections while running through the income steps. Instead I had to use the back button, which lost all of the information I had filled out on the screens between. There may have been a way, but it wasn't obvious to me. As someone who has been researching and working in the field of human factors for 35 years, I am a good test case. Another issue was with the IRA sections. I filled them out, and was told I couldn't deduct them and owed significant fees. After some digging I could find no changes from last year that could have changed this from previous years, until I finally found a line of text that said I didn't have to add the ones I received through my job. Which brings me to the final annoyance - zoom only works on the main window. You can't zoom the pop-ups. I have poor close up vision, and got a headache peering at the too small font. Set the tool up before hand to be accessible, and then get high level commonly used information up front. Highlight possible mistakes people might make (if your IRA is through your job, you don;t need to enter it here) *before* such a mistake would be made. Overall - hire a good UX engineer who has experience running customer reviews and can make TT for friendly.
Date published: 2021-05-17
Rated 5 out of 5 by from Well Done Simple and easy. Interface and interaction was very human and easily understood.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 725
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Account Access Every time I go to log in, my password doesn't work and I have to go through a hassle with two verification codes. One emailed AND one texted to me! UGH!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use! Great service, easy to use! Would reccommend for anyone needing an easy tax solution.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax always helps very well, Thank you! Excellent, patient, courteous and knowledgeable service, specially patient with my delays.
Date published: 2021-05-17
Rated 5 out of 5 by from Good program Simple process to complete both mine and my wife's taxes.
Date published: 2021-05-17
Rated 1 out of 5 by from THIS WAS SO STRESSFUL AND COMPLICATED The schedule C filing WAS SO COMPLICATED. I re entered my information so many times until I finally got answers on a REDDIT forum. I spent all night stressed out about my taxes because of this glitch in the software.
Date published: 2021-05-17
Rated 2 out of 5 by from I plan to do my taxes manually next year The Automatic scanning of my documents is awesome! Except when it doesn't work (Which is the majority of the time) This is especially true with ESPP and RSUs
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome service I have filed before using them. Awesome. Awesome!!
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to use! The interface is intuitive and clear, I finished filing taxes quickly and without stress.
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax needs usability help I entered a lot of data I didn't need to enter. For example, I had a K1 which, it turned out, I didn't need to file because it was in a retirement plan. However I had to get all the way to box 7 (?) before TT told me I didn't have to fill out any more. Ask about box 7 *before* having me start copying numbers and ids. Similarly, I had to fill out my CC info twice and my name multiple times. I said you could save the information - why save it if you're not using it? Another annoyance was not being able to edit earlier sections while running through the income steps. Instead I had to use the back button, which lost all of the information I had filled out on the screens between. There may have been a way, but it wasn't obvious to me. As someone who has been researching and working in the field of human factors for 35 years, I am a good test case. Another issue was with the IRA sections. I filled them out, and was told I couldn't deduct them and owed significant fees. After some digging I could find no changes from last year that could have changed this from previous years, until I finally found a line of text that said I didn't have to add the ones I received through my job. Which brings me to the final annoyance - zoom only works on the main window. You can't zoom the pop-ups. I have poor close up vision, and got a headache peering at the too small font. Set the tool up before hand to be accessible, and then get high level commonly used information up front. Highlight possible mistakes people might make (if your IRA is through your job, you don;t need to enter it here) *before* such a mistake would be made. Overall - hire a good UX engineer who has experience running customer reviews and can make TT for friendly.
Date published: 2021-05-17
Rated 5 out of 5 by from Well Done Simple and easy. Interface and interaction was very human and easily understood.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 725