TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from TurboTax needs a few critical improvements I have used TurboTax for almost 20 years (maybe longer). The product rarely improves in a useful way. Several years ago I tried TurboTax online until it produced erroneous results. I have since used the desktop version. On the Mac, it needs to integrate with Apple Pay and the Apple and Chrome key rings. The GUI needs updating.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is the BEST I started filing a different way and what a pain! This does so much of the work for you.
Date published: 2021-05-17
Rated 5 out of 5 by from Love how user friendly Turbo Tax is Smooth tax return as usual. Thank you for the help.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax is good product. Product is easy to use and understand. Good product.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax program is very good but support is poor After using Turbo Tax for over 20 years I was suddenly asked to enter my license # when I was amost done with my return which I had never been asked before. I had trouble locating it and when I called Support the agent was courteous but said there was nothing he could do about it. After sifting through many Staples emails I was able to locate it. This annoying process took me several hours! The program also only has 1 yr. of my past info. even though I've been using it for over 30 years.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is easy and complete. It is very easy plus very thorough. It lets me close and come back to check on figures and paperwork and I can take my time making sure I have the right info needed. It helps me to think of info I may have forgotten.
Date published: 2021-05-17
Rated 1 out of 5 by from Quality and value has decreased significantly I have used turbo tax for several years with no issue. However, for 2019, I have still not received my 2019 Federal Return. There was no indication of an issue, and the status says it was accepted. If everything was done correctly as turbo tax indicates, then the refund should have arrived promptly (Filed in October 2019. For 2020, the software kept getting stuck in a loop regarding living in one locality and residing in another. Kept requesting same information repeatedly, and doesn't appear that Turbo tax has the capacity to handle the city returns efficiently.
Date published: 2021-05-17
Rated 5 out of 5 by from very helpful and user friendly very easy to navigate, very good explanations and advice, literally walked me through and as this was my first time preparing returns by myself it was invaluable
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Awsome. I have used Turbo Tax for several years. There has never been a mistake on any of the returns I have done. Turbo Tax makes sure in the last review, that all is correct. I love it
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is User Friendly!! The product is user friendly and easy to navigate. The help feature is easy to read and find more information on topics that may be confusing. There is a wide range of products depending upon the need of the user. I also like the access to past returns. I find the entire process of completing taxes less painful!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 713
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from TurboTax needs a few critical improvements I have used TurboTax for almost 20 years (maybe longer). The product rarely improves in a useful way. Several years ago I tried TurboTax online until it produced erroneous results. I have since used the desktop version. On the Mac, it needs to integrate with Apple Pay and the Apple and Chrome key rings. The GUI needs updating.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is the BEST I started filing a different way and what a pain! This does so much of the work for you.
Date published: 2021-05-17
Rated 5 out of 5 by from Love how user friendly Turbo Tax is Smooth tax return as usual. Thank you for the help.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax is good product. Product is easy to use and understand. Good product.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax program is very good but support is poor After using Turbo Tax for over 20 years I was suddenly asked to enter my license # when I was amost done with my return which I had never been asked before. I had trouble locating it and when I called Support the agent was courteous but said there was nothing he could do about it. After sifting through many Staples emails I was able to locate it. This annoying process took me several hours! The program also only has 1 yr. of my past info. even though I've been using it for over 30 years.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is easy and complete. It is very easy plus very thorough. It lets me close and come back to check on figures and paperwork and I can take my time making sure I have the right info needed. It helps me to think of info I may have forgotten.
Date published: 2021-05-17
Rated 1 out of 5 by from Quality and value has decreased significantly I have used turbo tax for several years with no issue. However, for 2019, I have still not received my 2019 Federal Return. There was no indication of an issue, and the status says it was accepted. If everything was done correctly as turbo tax indicates, then the refund should have arrived promptly (Filed in October 2019. For 2020, the software kept getting stuck in a loop regarding living in one locality and residing in another. Kept requesting same information repeatedly, and doesn't appear that Turbo tax has the capacity to handle the city returns efficiently.
Date published: 2021-05-17
Rated 5 out of 5 by from very helpful and user friendly very easy to navigate, very good explanations and advice, literally walked me through and as this was my first time preparing returns by myself it was invaluable
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Awsome. I have used Turbo Tax for several years. There has never been a mistake on any of the returns I have done. Turbo Tax makes sure in the last review, that all is correct. I love it
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is User Friendly!! The product is user friendly and easy to navigate. The help feature is easy to read and find more information on topics that may be confusing. There is a wide range of products depending upon the need of the user. I also like the access to past returns. I find the entire process of completing taxes less painful!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 713