TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy I did not speak with anyone. Next year I plan to use Turbo Tax again.
Date published: 2022-01-26
Rated 5 out of 5 by from Awesome! Turbo tax is super easy to use and they walk you through everything step by step. They check to make sure you are getting the best return possible!
Date published: 2022-01-26
Rated 4 out of 5 by from awesome great and easy other than i wanted to do the free version but it made me upgrade
Date published: 2022-01-26
Rated 5 out of 5 by from Excellent Very easy to use. Very helpful. I will use it every year
Date published: 2022-01-26
Rated 5 out of 5 by from Yes indeed I'm a hard worker so I really need me :) Way to go TurboTax!!!!
Date published: 2022-01-26
Rated 1 out of 5 by from TurboTax is Expensive TurboTax used to be free, this will be my last year using this service. $117 was taken, that is RIDICULOUS when I can got the HR block for much less. This service is no longer a good deal, I was literally forced to pay more. I would love to be contacted about this.
Date published: 2022-01-26
Rated 2 out of 5 by from Frustrating, but what can ya do It took me in multiple circles for no reason on a few occasions. Took longer than it felt necessary. Asked for information multiple times on previous year's tax returns, which were also filed through TurboTax, but I had to open a new window and log in to TurboTax separately and download those tax returns from TurboTax and sift through the information myself only to type it back in to TurboTax, rather than the website auto-populating that information. The same "Upgrade to X Version" came up at least 4 times and I had to keep declining the upgrade. Had to pay $89 for "Self-Employed" version instead of Free version only due to 1099-K from taking credit card payments at a side-gig, which would be incredibly easy for TurboTax to not charge $89 for. Would have cost an additional $39 charge if I paid TurboTax from my refund, instead had to pay up front. Maybe taxes would be easier if Intuit didn't lobby to keep filing taxes confusing so they could keep providing this terrible service. They get 2 stars instead of 1 because, despite it being forced reliance, it ultimately did the job in the end.
Date published: 2022-01-26
Rated 2 out of 5 by from Fees, and How they are neatly HIDDEN It was great, I got along just fine with the regular version of TurboFees. Then they sprung the $44.00 PREMIUM charge that I declined off the get go. Anyway, now my $44.00 are Turbos money, that's cool
Date published: 2022-01-26
Rated 5 out of 5 by from Simplicity Filing taxes and navigating the site was the definition of simplicity
Date published: 2022-01-26
Rated 4 out of 5 by from i absolutly love this site it's so hands on:) i love it love it love it exspecially the fact that it remembers your info from last year its so freaking awesome :)
Date published: 2022-01-26
All TurboTax® Offerings Reviews - Page 686
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy I did not speak with anyone. Next year I plan to use Turbo Tax again.
Date published: 2022-01-26
Rated 5 out of 5 by from Awesome! Turbo tax is super easy to use and they walk you through everything step by step. They check to make sure you are getting the best return possible!
Date published: 2022-01-26
Rated 4 out of 5 by from awesome great and easy other than i wanted to do the free version but it made me upgrade
Date published: 2022-01-26
Rated 5 out of 5 by from Excellent Very easy to use. Very helpful. I will use it every year
Date published: 2022-01-26
Rated 5 out of 5 by from Yes indeed I'm a hard worker so I really need me :) Way to go TurboTax!!!!
Date published: 2022-01-26
Rated 1 out of 5 by from TurboTax is Expensive TurboTax used to be free, this will be my last year using this service. $117 was taken, that is RIDICULOUS when I can got the HR block for much less. This service is no longer a good deal, I was literally forced to pay more. I would love to be contacted about this.
Date published: 2022-01-26
Rated 2 out of 5 by from Frustrating, but what can ya do It took me in multiple circles for no reason on a few occasions. Took longer than it felt necessary. Asked for information multiple times on previous year's tax returns, which were also filed through TurboTax, but I had to open a new window and log in to TurboTax separately and download those tax returns from TurboTax and sift through the information myself only to type it back in to TurboTax, rather than the website auto-populating that information. The same "Upgrade to X Version" came up at least 4 times and I had to keep declining the upgrade. Had to pay $89 for "Self-Employed" version instead of Free version only due to 1099-K from taking credit card payments at a side-gig, which would be incredibly easy for TurboTax to not charge $89 for. Would have cost an additional $39 charge if I paid TurboTax from my refund, instead had to pay up front. Maybe taxes would be easier if Intuit didn't lobby to keep filing taxes confusing so they could keep providing this terrible service. They get 2 stars instead of 1 because, despite it being forced reliance, it ultimately did the job in the end.
Date published: 2022-01-26
Rated 2 out of 5 by from Fees, and How they are neatly HIDDEN It was great, I got along just fine with the regular version of TurboFees. Then they sprung the $44.00 PREMIUM charge that I declined off the get go. Anyway, now my $44.00 are Turbos money, that's cool
Date published: 2022-01-26
Rated 5 out of 5 by from Simplicity Filing taxes and navigating the site was the definition of simplicity
Date published: 2022-01-26
Rated 4 out of 5 by from i absolutly love this site it's so hands on:) i love it love it love it exspecially the fact that it remembers your info from last year its so freaking awesome :)
Date published: 2022-01-26
All TurboTax® Offerings Reviews - Page 686