TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from U Make it Difficult to NOT use eFile for State Tax About every 4 years TurboTax takes a big step BACKWARDS. This is one of those years.
Date published: 2021-05-17
Rated 5 out of 5 by from Live expert help is awesome! I used the TurboTax Basic for free. I tried the live support. Within one minute, a tax expert called in. He answered all my questions. The online system even support screen sharing.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax Worked It was fairly slow to start up but once everything was loaded and updated the process was simple and easy to follow.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is so helpful and user friendly Turbo Tax makes filing taxes easy and stress free. Thank you Turbo Tax.
Date published: 2021-05-17
Rated 1 out of 5 by from Glitchy and slow Product kept crashing and was very slow. Also for state filing, initially it said I needed to make a payment of 25 but once I finished paying the system crashed. When I restarted, the screen now shows that state filing will cost 20. Confused as to why the lower rate the second time? At least it remembered that I had paid, but overall, not a great experience
Date published: 2021-05-17
Rated 5 out of 5 by from Turbotax Helpdesk is Great! They are the best at reviewing the files and making this process easy to understand.
Date published: 2021-05-17
Rated 4 out of 5 by from Thanks Turbo Tax I waited until the last possible minute to file my taxes and because I had previously filed my taxes using TurboTax, a lot of my tax information was pre-entered and available making filing this year's taxes less time consuming. One of my W2s was automatically uploaded so I didn't have to enter the information. The software checked my return before e-filing it, so I'm happy I got it filed on time!
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax was Awesome Turbo Tax walked through all current tax questions. The HSA section was confusing.
Date published: 2021-05-17
Rated 3 out of 5 by from THIS 2020 VERSION WAS DIFFICULT TO USE, INSTALL AN DIFFICULT TO INSTALL USE AND Save ON MY COMPUTER. I GUESS ITS HIDING SOMEWHERE IN SOME FILE
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Works Turbo Tax is very friendly. Sharing last year's data is helpful in doing the current year's taxes. Working with help is almost a game. You had to keep tweaking your question to lead help in the right direction.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 667
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from U Make it Difficult to NOT use eFile for State Tax About every 4 years TurboTax takes a big step BACKWARDS. This is one of those years.
Date published: 2021-05-17
Rated 5 out of 5 by from Live expert help is awesome! I used the TurboTax Basic for free. I tried the live support. Within one minute, a tax expert called in. He answered all my questions. The online system even support screen sharing.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax Worked It was fairly slow to start up but once everything was loaded and updated the process was simple and easy to follow.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is so helpful and user friendly Turbo Tax makes filing taxes easy and stress free. Thank you Turbo Tax.
Date published: 2021-05-17
Rated 1 out of 5 by from Glitchy and slow Product kept crashing and was very slow. Also for state filing, initially it said I needed to make a payment of 25 but once I finished paying the system crashed. When I restarted, the screen now shows that state filing will cost 20. Confused as to why the lower rate the second time? At least it remembered that I had paid, but overall, not a great experience
Date published: 2021-05-17
Rated 5 out of 5 by from Turbotax Helpdesk is Great! They are the best at reviewing the files and making this process easy to understand.
Date published: 2021-05-17
Rated 4 out of 5 by from Thanks Turbo Tax I waited until the last possible minute to file my taxes and because I had previously filed my taxes using TurboTax, a lot of my tax information was pre-entered and available making filing this year's taxes less time consuming. One of my W2s was automatically uploaded so I didn't have to enter the information. The software checked my return before e-filing it, so I'm happy I got it filed on time!
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax was Awesome Turbo Tax walked through all current tax questions. The HSA section was confusing.
Date published: 2021-05-17
Rated 3 out of 5 by from THIS 2020 VERSION WAS DIFFICULT TO USE, INSTALL AN DIFFICULT TO INSTALL USE AND Save ON MY COMPUTER. I GUESS ITS HIDING SOMEWHERE IN SOME FILE
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Works Turbo Tax is very friendly. Sharing last year's data is helpful in doing the current year's taxes. Working with help is almost a game. You had to keep tweaking your question to lead help in the right direction.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 667