TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Several hiccups when filing 2020 taxes I've been using TurboTax for the last 10 years or more without issues but ran into several problems this year. Issue 1) After purchasing a new copy of TurboTax from Costco I was unable to license it online because the license was already registered. I purchased another copy from Costco and meanwhile worked with TurboTax to get a refund for the original purchase, which eventually came after several weeks. I was again unable to license the new copy of TurboTax from Costco but ended up using it to file taxes in the interest of meeting the tax deadline. Issue 2) Paid additional fees to file taxes electronically but filing was rejected, and there is lack of information / support as to why it is rejected. TurboTax states two reasons for it being rejected. Either the AGI from previous year is incorrect, or the Self-Select PIN from last year doesn't match. My AGI is correct. Regarding Self-Select PIN from last year, there is not way to recover this aside from calling IRS (good luck with that). Yet, the Self-Select PIN supposedly can be any random number aside from all zeros. I'm going to now mail my return and ask for a refund for electronically filing.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Comprehensive both initially and when i needed to refile due to IRS request
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax was simple and excellent Been TurboTax for seven years and always makes this experience delightful
Date published: 2021-05-17
Rated 1 out of 5 by from Not compatible with Mac iOS High Sierra Complete crap that you cannot use on High Sierra anymore. Had to use the extremely slow family iMac that had a newer iOS. Ugh. Thanks for the headache TurboTax.
Date published: 2021-05-17
Rated 5 out of 5 by from Always a good experience with TurboTax I'm so glad I paid the money to talk to representative Corey. She was so helpful and calm and cool and patient and took me step by step through the areas I needed help in. So grateful and so thankful.
Date published: 2021-05-17
Rated 3 out of 5 by from Expensive Didn’t use experts, requiring a review is boring. X
Date published: 2021-05-17
Rated 5 out of 5 by from Easy Turbo tax made filing taxes easy! I am horrible with numbers, and this made it so much easier to file my taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from TURBOTAX I have used TurboTax for almost a decade now and will continue to use it.
Date published: 2021-05-17
Rated 4 out of 5 by from Still Good Good! Seems like previous support was better. I did speak with one long time employee that provided excellent support. I will still continue to use TURBO tax primarily because of familiarity.
Date published: 2021-05-17
Rated 3 out of 5 by from Not Bad, but Not Great Product is expensive and in some cases, not intuitive to use. Filing fees are excessive for sending an electronic file.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 657
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Several hiccups when filing 2020 taxes I've been using TurboTax for the last 10 years or more without issues but ran into several problems this year. Issue 1) After purchasing a new copy of TurboTax from Costco I was unable to license it online because the license was already registered. I purchased another copy from Costco and meanwhile worked with TurboTax to get a refund for the original purchase, which eventually came after several weeks. I was again unable to license the new copy of TurboTax from Costco but ended up using it to file taxes in the interest of meeting the tax deadline. Issue 2) Paid additional fees to file taxes electronically but filing was rejected, and there is lack of information / support as to why it is rejected. TurboTax states two reasons for it being rejected. Either the AGI from previous year is incorrect, or the Self-Select PIN from last year doesn't match. My AGI is correct. Regarding Self-Select PIN from last year, there is not way to recover this aside from calling IRS (good luck with that). Yet, the Self-Select PIN supposedly can be any random number aside from all zeros. I'm going to now mail my return and ask for a refund for electronically filing.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Comprehensive both initially and when i needed to refile due to IRS request
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax was simple and excellent Been TurboTax for seven years and always makes this experience delightful
Date published: 2021-05-17
Rated 1 out of 5 by from Not compatible with Mac iOS High Sierra Complete crap that you cannot use on High Sierra anymore. Had to use the extremely slow family iMac that had a newer iOS. Ugh. Thanks for the headache TurboTax.
Date published: 2021-05-17
Rated 5 out of 5 by from Always a good experience with TurboTax I'm so glad I paid the money to talk to representative Corey. She was so helpful and calm and cool and patient and took me step by step through the areas I needed help in. So grateful and so thankful.
Date published: 2021-05-17
Rated 3 out of 5 by from Expensive Didn’t use experts, requiring a review is boring. X
Date published: 2021-05-17
Rated 5 out of 5 by from Easy Turbo tax made filing taxes easy! I am horrible with numbers, and this made it so much easier to file my taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from TURBOTAX I have used TurboTax for almost a decade now and will continue to use it.
Date published: 2021-05-17
Rated 4 out of 5 by from Still Good Good! Seems like previous support was better. I did speak with one long time employee that provided excellent support. I will still continue to use TURBO tax primarily because of familiarity.
Date published: 2021-05-17
Rated 3 out of 5 by from Not Bad, but Not Great Product is expensive and in some cases, not intuitive to use. Filing fees are excessive for sending an electronic file.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 657