TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Awesome program - horrible customer service I purchased the most expensive version since I am self employed. It supposedly came with one free state filing. When it was time to file, it said it could not verify and I had to pay. I clicked the provided link for help and called customer service. The computer voice said my phone number was not authorized to speak with a customer service rep. So even though their program offered the phone number with a window for them to give me some kind of a code, it would not allow me to speak to someone. So I still had to pay yet another fee of $25 more dollars to file my state form. Very unprofessional of you, Intuit. I have used your product for years and this is the second year in a row I have had issues. Likely will not make the mistake of using Intuit products in the future.
Date published: 2021-03-13
Rated 4 out of 5 by from Turbo Tax is easy to work with Entered and reviewed on my own; had no contact with TurboTax personnel
Date published: 2021-03-13
Rated 5 out of 5 by from Easy to use First time user. Very easy to use and navigate through!
Date published: 2021-03-13
Rated 4 out of 5 by from Good product. Could not install on Windows 10. I have used Turbo Tax for many years with minimal issues until this year. I could not install on Windows 10 even though documentations states it is compatible. I had to find a computer with Windows 8 to install. I would like to request that Intuit address this for next year.
Date published: 2021-03-13
Rated 1 out of 5 by from Filing failure So I went thru all the screens almost a month ago and that it was complete. Just to find out it never transmitted though it had said it.
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax makes it so easy to file! I used to pay big money to have my corporate tax return filed. I have been in the accounting field for years and although I am not a CPA, TurboTax makes me confident. I can do this!
Date published: 2021-03-13
Rated 5 out of 5 by from thank you turbotax I tried the free version and it was still more helpful than the other tax service I had first attempted to use, Tax Slayer. KG
Date published: 2021-03-13
Rated 4 out of 5 by from why charge for state I Always buy one state and it always wants to charge me to file that state
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is awesome! The Turbo Tax system is very user friendly! I have recommended this service to friends and family!
Date published: 2021-03-13
Rated 5 out of 5 by from excellent very good tool. would recommend to anyone who wants to do taxes
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6450
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Awesome program - horrible customer service I purchased the most expensive version since I am self employed. It supposedly came with one free state filing. When it was time to file, it said it could not verify and I had to pay. I clicked the provided link for help and called customer service. The computer voice said my phone number was not authorized to speak with a customer service rep. So even though their program offered the phone number with a window for them to give me some kind of a code, it would not allow me to speak to someone. So I still had to pay yet another fee of $25 more dollars to file my state form. Very unprofessional of you, Intuit. I have used your product for years and this is the second year in a row I have had issues. Likely will not make the mistake of using Intuit products in the future.
Date published: 2021-03-13
Rated 4 out of 5 by from Turbo Tax is easy to work with Entered and reviewed on my own; had no contact with TurboTax personnel
Date published: 2021-03-13
Rated 5 out of 5 by from Easy to use First time user. Very easy to use and navigate through!
Date published: 2021-03-13
Rated 4 out of 5 by from Good product. Could not install on Windows 10. I have used Turbo Tax for many years with minimal issues until this year. I could not install on Windows 10 even though documentations states it is compatible. I had to find a computer with Windows 8 to install. I would like to request that Intuit address this for next year.
Date published: 2021-03-13
Rated 1 out of 5 by from Filing failure So I went thru all the screens almost a month ago and that it was complete. Just to find out it never transmitted though it had said it.
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax makes it so easy to file! I used to pay big money to have my corporate tax return filed. I have been in the accounting field for years and although I am not a CPA, TurboTax makes me confident. I can do this!
Date published: 2021-03-13
Rated 5 out of 5 by from thank you turbotax I tried the free version and it was still more helpful than the other tax service I had first attempted to use, Tax Slayer. KG
Date published: 2021-03-13
Rated 4 out of 5 by from why charge for state I Always buy one state and it always wants to charge me to file that state
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is awesome! The Turbo Tax system is very user friendly! I have recommended this service to friends and family!
Date published: 2021-03-13
Rated 5 out of 5 by from excellent very good tool. would recommend to anyone who wants to do taxes
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6450