TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from It worked, but not without some difficulty All's well that ends well. Federal & State have been filed correctly, and I am getting a refund. The software was crazy though. It did things like assure me that I was still in line for an online assistance chat and then automatically log me out before I got to the front of the line. Then I could not figure out how to get back in queue for a chat after I logged in again - what I'd seen before was no longer there. Also, after I finally figured out how to get someone to call me for some help, when they DID call me it said 'we're sorry we didn't reach you." Second try at getting a call: the voice prompt didn't work. The third time I got a lovely woman who answered all of my questions, and almost made me forget about the earlier frustrations.
Date published: 2021-03-14
Rated 5 out of 5 by from good everything went great and fast this page was the best on i used
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax is great! It was very quick and easy, I recommend this site!
Date published: 2021-03-14
Rated 5 out of 5 by from EASY and Quick product was simple, quick, and easy to understand.
Date published: 2021-03-14
Rated 1 out of 5 by from TurboTax Failed Us This Year WHAT IN THE WORLD? In a year when the vast majority of small businesses received PPP and EIDL loans and forgiveness, TurboTax gave us no guidance whatsoever on how to handle these things in our 2020 s-corp 1120-S taxes. If I had known this, I would not have purchased it this year. You have one job when you sell business tax preparation software - to tell us how to enter our information into the tax forms. You failed - big time. I believe this will be my last year of using TurboTax business after 15 years of using it for multiple businesses. Why pay for it if I have to figure out everything myself anyway?
Date published: 2021-03-14
Rated 2 out of 5 by from Erroneously listed recharacterization as taxable Turbotax erroneously listed a recharacterization from a Roth IRA to a regular IRA as a taxable event. One of their experts on the forum also made this mistake. In total, they cost is $232, which will require an amendment (input manually) to fix. Not impressed, a recharacterization is pretty standard. Reddit did a better job than their "professionals".
Date published: 2021-03-14
Rated 4 out of 5 by from good Very easy To use would use next year as well. Thank you guys for your support.
Date published: 2021-03-14
Rated 5 out of 5 by from LOVE IT!!! Easy to use and fast! I do not have time to go to an actual location to do my taxes. So using Turbotax online is way more convenient.
Date published: 2021-03-14
Rated 4 out of 5 by from good nice work and easy should be updated with the last IRS roles 2021
Date published: 2021-03-14
Rated 4 out of 5 by from i guess alright. never did this stuff before, things started ok, then went down do to issews. but things happen , im 48 years old and this is my frist time doing this . been away for23 years, missed out on alot in life, now im just trying to be a little bit country with my girl and make ends meat. hurtting. been waitting a wile on this help. hope things work out for the best. thank you.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6407
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from It worked, but not without some difficulty All's well that ends well. Federal & State have been filed correctly, and I am getting a refund. The software was crazy though. It did things like assure me that I was still in line for an online assistance chat and then automatically log me out before I got to the front of the line. Then I could not figure out how to get back in queue for a chat after I logged in again - what I'd seen before was no longer there. Also, after I finally figured out how to get someone to call me for some help, when they DID call me it said 'we're sorry we didn't reach you." Second try at getting a call: the voice prompt didn't work. The third time I got a lovely woman who answered all of my questions, and almost made me forget about the earlier frustrations.
Date published: 2021-03-14
Rated 5 out of 5 by from good everything went great and fast this page was the best on i used
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax is great! It was very quick and easy, I recommend this site!
Date published: 2021-03-14
Rated 5 out of 5 by from EASY and Quick product was simple, quick, and easy to understand.
Date published: 2021-03-14
Rated 1 out of 5 by from TurboTax Failed Us This Year WHAT IN THE WORLD? In a year when the vast majority of small businesses received PPP and EIDL loans and forgiveness, TurboTax gave us no guidance whatsoever on how to handle these things in our 2020 s-corp 1120-S taxes. If I had known this, I would not have purchased it this year. You have one job when you sell business tax preparation software - to tell us how to enter our information into the tax forms. You failed - big time. I believe this will be my last year of using TurboTax business after 15 years of using it for multiple businesses. Why pay for it if I have to figure out everything myself anyway?
Date published: 2021-03-14
Rated 2 out of 5 by from Erroneously listed recharacterization as taxable Turbotax erroneously listed a recharacterization from a Roth IRA to a regular IRA as a taxable event. One of their experts on the forum also made this mistake. In total, they cost is $232, which will require an amendment (input manually) to fix. Not impressed, a recharacterization is pretty standard. Reddit did a better job than their "professionals".
Date published: 2021-03-14
Rated 4 out of 5 by from good Very easy To use would use next year as well. Thank you guys for your support.
Date published: 2021-03-14
Rated 5 out of 5 by from LOVE IT!!! Easy to use and fast! I do not have time to go to an actual location to do my taxes. So using Turbotax online is way more convenient.
Date published: 2021-03-14
Rated 4 out of 5 by from good nice work and easy should be updated with the last IRS roles 2021
Date published: 2021-03-14
Rated 4 out of 5 by from i guess alright. never did this stuff before, things started ok, then went down do to issews. but things happen , im 48 years old and this is my frist time doing this . been away for23 years, missed out on alot in life, now im just trying to be a little bit country with my girl and make ends meat. hurtting. been waitting a wile on this help. hope things work out for the best. thank you.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6407