TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from turbo tax is turbo bad ax loved it, the best experience of my life, i will name my first born Turto Taxel to commemorate this years tax filing experience
Date published: 2021-05-17
Rated 5 out of 5 by from 1st time Turbo Tax was quick and easy. Nice, Easy, fast, free
Date published: 2021-05-17
Rated 5 out of 5 by from Always easy, even a bit fun I have used TurboTax Deluxe for many years, and I appreciate product details.
Date published: 2021-05-17
Rated 3 out of 5 by from Confusing at times I've been using Turbo Tax for a few years and usually found it pretty good. It had a great UI flow and helpful tips. This year I got super frustrated with the tool. I found the UI flow confusing (needing to switch menu selections from the left side to the top - whereby the top items didn't even look like a full menu). Why not just keep it all on the left navigation bar? Certain areas I could never find again: e.g., I entered my mortgage data and at the very end when about to file, it was asking me to enter the outstanding mortgage by Jan 1, 2021 (not the one from the 1098 form asking for the outstanding mortgage in 2020) which seemed to affect my tax return. Only when I had already continued, I noticed that I had entered the values incorrectly since it only showed the name of the lender which is not descriptive enough (we have both a main mortgage and a HELOC from the same lender). So, I wanted to go back and update that. There was no way - I spent quite some time clicking through the different options again, but I would never see that UI again. When I checked my final Tax Return doc and was searching for the values entered in the 1098, it wouldn't even show up. Also, if I would notice a mistake in that final form, how would I fix it? The structure of the form is quite different to the way the Turbo Tax flow is set up. Super confusing and frustrating. Also, I really disliked all these reminder emails that were advertising for how much money I would get back: Have you ever asked yourself how folks feel who have to owe a bunch of taxes? It's not feeling great. Rubbing in salt in the wound.
Date published: 2021-05-17
Rated 5 out of 5 by from Ver Very professional, have calm, and I didn't got nervious if did something wrong , , she always said no worries and explained and fix. She is WOW
Date published: 2021-05-17
Rated 5 out of 5 by from turbo tax is great it was very easy--thank-you! very well planned out and easy to follow steps
Date published: 2021-05-17
Rated 5 out of 5 by from As usual Turbo Tax did me well. Thank-you My tax person was truely wonderful, He helped me thru and pointed out things that I would have not even found on my own.
Date published: 2021-05-17
Rated 1 out of 5 by from Awful Turbo Tax has become worse with age. I have been using this service for 8 years and it has only gotten worse. The step-by-step process confuses and obfuscates the calculations and you cannot easily maneuver between sections.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Great! Super easy and simplified. I do not know tax language but found it to be very easy to follow. It helps explain everything along the way.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax did another great job!! I always put off the taxes til the last moment and then get scared while starting it. Somehow TurboTax makes me feel better, even when I end up owing! It seems so methodical and organized, maybe that's it. Anyway, this is my 6th year, and there's never been a problem.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 641
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from turbo tax is turbo bad ax loved it, the best experience of my life, i will name my first born Turto Taxel to commemorate this years tax filing experience
Date published: 2021-05-17
Rated 5 out of 5 by from 1st time Turbo Tax was quick and easy. Nice, Easy, fast, free
Date published: 2021-05-17
Rated 5 out of 5 by from Always easy, even a bit fun I have used TurboTax Deluxe for many years, and I appreciate product details.
Date published: 2021-05-17
Rated 3 out of 5 by from Confusing at times I've been using Turbo Tax for a few years and usually found it pretty good. It had a great UI flow and helpful tips. This year I got super frustrated with the tool. I found the UI flow confusing (needing to switch menu selections from the left side to the top - whereby the top items didn't even look like a full menu). Why not just keep it all on the left navigation bar? Certain areas I could never find again: e.g., I entered my mortgage data and at the very end when about to file, it was asking me to enter the outstanding mortgage by Jan 1, 2021 (not the one from the 1098 form asking for the outstanding mortgage in 2020) which seemed to affect my tax return. Only when I had already continued, I noticed that I had entered the values incorrectly since it only showed the name of the lender which is not descriptive enough (we have both a main mortgage and a HELOC from the same lender). So, I wanted to go back and update that. There was no way - I spent quite some time clicking through the different options again, but I would never see that UI again. When I checked my final Tax Return doc and was searching for the values entered in the 1098, it wouldn't even show up. Also, if I would notice a mistake in that final form, how would I fix it? The structure of the form is quite different to the way the Turbo Tax flow is set up. Super confusing and frustrating. Also, I really disliked all these reminder emails that were advertising for how much money I would get back: Have you ever asked yourself how folks feel who have to owe a bunch of taxes? It's not feeling great. Rubbing in salt in the wound.
Date published: 2021-05-17
Rated 5 out of 5 by from Ver Very professional, have calm, and I didn't got nervious if did something wrong , , she always said no worries and explained and fix. She is WOW
Date published: 2021-05-17
Rated 5 out of 5 by from turbo tax is great it was very easy--thank-you! very well planned out and easy to follow steps
Date published: 2021-05-17
Rated 5 out of 5 by from As usual Turbo Tax did me well. Thank-you My tax person was truely wonderful, He helped me thru and pointed out things that I would have not even found on my own.
Date published: 2021-05-17
Rated 1 out of 5 by from Awful Turbo Tax has become worse with age. I have been using this service for 8 years and it has only gotten worse. The step-by-step process confuses and obfuscates the calculations and you cannot easily maneuver between sections.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Great! Super easy and simplified. I do not know tax language but found it to be very easy to follow. It helps explain everything along the way.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax did another great job!! I always put off the taxes til the last moment and then get scared while starting it. Somehow TurboTax makes me feel better, even when I end up owing! It seems so methodical and organized, maybe that's it. Anyway, this is my 6th year, and there's never been a problem.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 641