TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Great Experience Our experience was great. There was some occasional confusion on what was being asked in certain sections, but the call center was a great help in answering the questions.
Date published: 2021-04-03
Rated 5 out of 5 by from Excellent Professional Tax Service Wonderful Service, I went thought all files under very clear description by Turbo Tax website. If I get confused for any items, there is always a further description link to click for further explanation. Would recommend to my friends and upload my membership in the near future.
Date published: 2021-04-03
Rated 5 out of 5 by from Good Job Very detailed and simple language. Made it very easy for me to file my taxes.
Date published: 2021-04-03
Rated 4 out of 5 by from TurboTax was good, but there were some glitches The experience with TurboTax was good, and once it got started, largely problem free. I liked the explanations of the various tax issues presented. It helps to understand why we're doing things. One of the last-second problems was an error in a 1099-R, and the help screen got me to a solution, which was nice. However, I had a terrible time trying to log in under the same account as last year, to the point where I just gave up and started a new account. Help screens and changing the password got me nowhere. That cost me a full day. Then, when I tried to upload last year's return PDF (created in TurboTax!) it wasn't recognized as complete. I had to hand-enter the data. Not the end of the world, but a pain. After that, it was fine.
Date published: 2021-04-03
Rated 4 out of 5 by from good good but it was diffucult getting mt 2019 tax return last year it was easier to file this year it gave me A PROBLEM
Date published: 2021-04-03
Rated 5 out of 5 by from Easy and Quick! Very smooth process and self explanatory. Have been using them for years without any issues.
Date published: 2021-04-03
Rated 5 out of 5 by from Thank you, TurboTax! Without TurboTax, I would have no idea how to file my taxes. It helps me submit every pertinent piece of information and often teaches me something new. Most importantly, it gets everything done quickly.
Date published: 2021-04-03
Rated 2 out of 5 by from Problems with Turbotax I had a very hard time finding my tax software for 2020 even though I had done it in 2019 from the main menu (it's hidden in the left column and hard to find. The necessity of repeatedly putting in the License number seems excessive The is still a difficulty in dealing with estimated state tax payments. It's in the federal forms and not in the state (or even a direction in the state forms on the necessity to back. Your support people were helpful but it took hours on the phone.
Date published: 2021-04-03
Rated 5 out of 5 by from its great great time using turbox tax. quick and easy for anyone to use
Date published: 2021-04-03
Rated 5 out of 5 by from Pretty easy even for me. The process was very easy to follow. I felt more comfortable having an agent available if needed.
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 6361
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Experience Our experience was great. There was some occasional confusion on what was being asked in certain sections, but the call center was a great help in answering the questions.
Date published: 2021-04-03
Rated 5 out of 5 by from Excellent Professional Tax Service Wonderful Service, I went thought all files under very clear description by Turbo Tax website. If I get confused for any items, there is always a further description link to click for further explanation. Would recommend to my friends and upload my membership in the near future.
Date published: 2021-04-03
Rated 5 out of 5 by from Good Job Very detailed and simple language. Made it very easy for me to file my taxes.
Date published: 2021-04-03
Rated 4 out of 5 by from TurboTax was good, but there were some glitches The experience with TurboTax was good, and once it got started, largely problem free. I liked the explanations of the various tax issues presented. It helps to understand why we're doing things. One of the last-second problems was an error in a 1099-R, and the help screen got me to a solution, which was nice. However, I had a terrible time trying to log in under the same account as last year, to the point where I just gave up and started a new account. Help screens and changing the password got me nowhere. That cost me a full day. Then, when I tried to upload last year's return PDF (created in TurboTax!) it wasn't recognized as complete. I had to hand-enter the data. Not the end of the world, but a pain. After that, it was fine.
Date published: 2021-04-03
Rated 4 out of 5 by from good good but it was diffucult getting mt 2019 tax return last year it was easier to file this year it gave me A PROBLEM
Date published: 2021-04-03
Rated 5 out of 5 by from Easy and Quick! Very smooth process and self explanatory. Have been using them for years without any issues.
Date published: 2021-04-03
Rated 5 out of 5 by from Thank you, TurboTax! Without TurboTax, I would have no idea how to file my taxes. It helps me submit every pertinent piece of information and often teaches me something new. Most importantly, it gets everything done quickly.
Date published: 2021-04-03
Rated 2 out of 5 by from Problems with Turbotax I had a very hard time finding my tax software for 2020 even though I had done it in 2019 from the main menu (it's hidden in the left column and hard to find. The necessity of repeatedly putting in the License number seems excessive The is still a difficulty in dealing with estimated state tax payments. It's in the federal forms and not in the state (or even a direction in the state forms on the necessity to back. Your support people were helpful but it took hours on the phone.
Date published: 2021-04-03
Rated 5 out of 5 by from its great great time using turbox tax. quick and easy for anyone to use
Date published: 2021-04-03
Rated 5 out of 5 by from Pretty easy even for me. The process was very easy to follow. I felt more comfortable having an agent available if needed.
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 6361