TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Give Me a Sitemap and a Place to Enter My Forms I've been using TurboTax for years and I'm a fan. But old fans get nitpicky. ;) While I like the step-by-step hand-holding interview of the product, this is not my first rodeo. I would really like to be able to make an edit in, say, my Home Office utilities costs, without having to page through the entire "interview". If I could access a "sitemap" and jump directly to that field, I could save sooooo much time. Also, how about letting me input all my W2, 1099, etc forms at the beginning - and *then* start the interview? Finally, how about letting me look at last year's interview/worksheet to see which category I used for my shipping and postage expenses. I swear it's been a different category for each of the last 3 years, but I can't go back and see. Back when I was downloading the software each year, I could do this, but not on the online version. If there's a way to do these things, it's not obvious.
Date published: 2021-05-17
Rated 4 out of 5 by from Two years in a row I could not eFile due to IRS Turbo tax software is great but the online/phone support when something goes wrong (in my case, eFile rejected two years in a row). While the error was/is due on the IRS end, the fact that I pay TurboTax for the maximum support (and have for many years), when error like this occur, all they can offer is for me to file by mail. A major reason I file with Turbo Tax is so I don't have to file by mail.
Date published: 2021-05-17
Rated 4 out of 5 by from Great product I've been using Turbo Tax since it was distributed on 5 inch floppy discs.
Date published: 2021-05-17
Rated 2 out of 5 by from Still get tax penalty It is easy to use Turbotax. But I get tax penalty for a couple years and the tax expert from Turbotax cannot explain it to me.
Date published: 2021-05-17
Rated 5 out of 5 by from TURBO TAX IS GREAT TURBO TAX IS EASY TO WORK WITH AND MAKES IT EASY TO FILL MY TAXES.
Date published: 2021-05-17
Rated 5 out of 5 by from Good service Great customer service. Been able to get answers to questions in relatively in a short period of time.
Date published: 2021-05-17
Rated 5 out of 5 by from Great product! I have been using Turbo Tax for many years now. It really makes doing taxes alot easier and conveniently stores your past filings.
Date published: 2021-05-17
Rated 3 out of 5 by from It seemed harder this year I had a hard time because I had several questions but difficult to find answer that suited my problem.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is really helpful! I really appreciate how user friendly TurboTax is, it walked me through step by step not giving me a chance to mess my taxes up.
Date published: 2021-05-17
Rated 3 out of 5 by from Forced to upgrade Because I had a schedule k-1 (form 1041) I was forced to upgrade and pay more because the deluxe would not support my inputting one piece of info. Felt ripped off
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 621
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Give Me a Sitemap and a Place to Enter My Forms I've been using TurboTax for years and I'm a fan. But old fans get nitpicky. ;) While I like the step-by-step hand-holding interview of the product, this is not my first rodeo. I would really like to be able to make an edit in, say, my Home Office utilities costs, without having to page through the entire "interview". If I could access a "sitemap" and jump directly to that field, I could save sooooo much time. Also, how about letting me input all my W2, 1099, etc forms at the beginning - and *then* start the interview? Finally, how about letting me look at last year's interview/worksheet to see which category I used for my shipping and postage expenses. I swear it's been a different category for each of the last 3 years, but I can't go back and see. Back when I was downloading the software each year, I could do this, but not on the online version. If there's a way to do these things, it's not obvious.
Date published: 2021-05-17
Rated 4 out of 5 by from Two years in a row I could not eFile due to IRS Turbo tax software is great but the online/phone support when something goes wrong (in my case, eFile rejected two years in a row). While the error was/is due on the IRS end, the fact that I pay TurboTax for the maximum support (and have for many years), when error like this occur, all they can offer is for me to file by mail. A major reason I file with Turbo Tax is so I don't have to file by mail.
Date published: 2021-05-17
Rated 4 out of 5 by from Great product I've been using Turbo Tax since it was distributed on 5 inch floppy discs.
Date published: 2021-05-17
Rated 2 out of 5 by from Still get tax penalty It is easy to use Turbotax. But I get tax penalty for a couple years and the tax expert from Turbotax cannot explain it to me.
Date published: 2021-05-17
Rated 5 out of 5 by from TURBO TAX IS GREAT TURBO TAX IS EASY TO WORK WITH AND MAKES IT EASY TO FILL MY TAXES.
Date published: 2021-05-17
Rated 5 out of 5 by from Good service Great customer service. Been able to get answers to questions in relatively in a short period of time.
Date published: 2021-05-17
Rated 5 out of 5 by from Great product! I have been using Turbo Tax for many years now. It really makes doing taxes alot easier and conveniently stores your past filings.
Date published: 2021-05-17
Rated 3 out of 5 by from It seemed harder this year I had a hard time because I had several questions but difficult to find answer that suited my problem.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is really helpful! I really appreciate how user friendly TurboTax is, it walked me through step by step not giving me a chance to mess my taxes up.
Date published: 2021-05-17
Rated 3 out of 5 by from Forced to upgrade Because I had a schedule k-1 (form 1041) I was forced to upgrade and pay more because the deluxe would not support my inputting one piece of info. Felt ripped off
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 621