TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Reliable, organized and efficient Like that stop and start is not a hindrance. Saves time and eliminates worry about missing something.
Date published: 2021-03-31
Rated 4 out of 5 by from Turbo tax works, has most forms needed I did not need any help, I id get some info on filling out a form from the Federal web site
Date published: 2021-03-31
Rated 5 out of 5 by from It Fits Our Needs. Easy to use. Will walk you thru everything. I like it.
Date published: 2021-03-31
Rated 5 out of 5 by from TurboTax is user friendly Have used for years, always impressed with ease of use.
Date published: 2021-03-31
Rated 4 out of 5 by from YAY TURBO TAX EASY TO FILE. NOT O FREE COST $70 TO FILE. BUT EASY
Date published: 2021-03-31
Rated 3 out of 5 by from Turbo Tax supplies my needs IT supplies what I need, but it can be confusing! May try another service next year.
Date published: 2021-03-31
Rated 1 out of 5 by from last year usng this service The make it increasingly more difficult to use or access old returns just to shoe horn you into buying the other versions
Date published: 2021-03-31
Rated 3 out of 5 by from Works but needs some improvements The product works OK, but there are a few things that need improvement: * The place to enter my IRS-issued "Identity protection PIN" is tucked under "Other tax situations" in the Federal section. Because so many people are issued these PINs for security, it should really be included as a question in the Turbo dialogue/interview -- "Have you been issued an IRS protection PIN?". This entry can be easily missed (as I did last year) and / or confused with the IRS e-filing PIN code (as I have also done). * When e-filing my NY state taxes, there is a requirement to enter the first three characters of my license "document number." Turbo states that this an "8 or 10 digit number," BUT it is not a NUMBER. It is a CHARACTER field! The language should clearly state this to avoid confusion. * Many times the "Back" button is either not included on a screen, or brings the user to a different place in the interview than anticipated. This is confusing and frustrating. * In general, the navigation is not always clean. When going back into Turbo and reviewing data previously entered, there should always be an option to skip over a section if the user does not want to *update* the fields.
Date published: 2021-03-31
Rated 5 out of 5 by from Makes Life Easier I don't think anyone WANTS to do taxes - perhaps with the exception of TurboTax! This program was clearly designed by someone who loves people and wants to make life easier for them by making the tax-filing process fast and simple.
Date published: 2021-03-31
Rated 5 out of 5 by from Cant praise TT enough So good to use with helpful tips covering every topic under the sun (needed, as everything under the sun is taxed)
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 6199
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Reliable, organized and efficient Like that stop and start is not a hindrance. Saves time and eliminates worry about missing something.
Date published: 2021-03-31
Rated 4 out of 5 by from Turbo tax works, has most forms needed I did not need any help, I id get some info on filling out a form from the Federal web site
Date published: 2021-03-31
Rated 5 out of 5 by from It Fits Our Needs. Easy to use. Will walk you thru everything. I like it.
Date published: 2021-03-31
Rated 5 out of 5 by from TurboTax is user friendly Have used for years, always impressed with ease of use.
Date published: 2021-03-31
Rated 4 out of 5 by from YAY TURBO TAX EASY TO FILE. NOT O FREE COST $70 TO FILE. BUT EASY
Date published: 2021-03-31
Rated 3 out of 5 by from Turbo Tax supplies my needs IT supplies what I need, but it can be confusing! May try another service next year.
Date published: 2021-03-31
Rated 1 out of 5 by from last year usng this service The make it increasingly more difficult to use or access old returns just to shoe horn you into buying the other versions
Date published: 2021-03-31
Rated 3 out of 5 by from Works but needs some improvements The product works OK, but there are a few things that need improvement: * The place to enter my IRS-issued "Identity protection PIN" is tucked under "Other tax situations" in the Federal section. Because so many people are issued these PINs for security, it should really be included as a question in the Turbo dialogue/interview -- "Have you been issued an IRS protection PIN?". This entry can be easily missed (as I did last year) and / or confused with the IRS e-filing PIN code (as I have also done). * When e-filing my NY state taxes, there is a requirement to enter the first three characters of my license "document number." Turbo states that this an "8 or 10 digit number," BUT it is not a NUMBER. It is a CHARACTER field! The language should clearly state this to avoid confusion. * Many times the "Back" button is either not included on a screen, or brings the user to a different place in the interview than anticipated. This is confusing and frustrating. * In general, the navigation is not always clean. When going back into Turbo and reviewing data previously entered, there should always be an option to skip over a section if the user does not want to *update* the fields.
Date published: 2021-03-31
Rated 5 out of 5 by from Makes Life Easier I don't think anyone WANTS to do taxes - perhaps with the exception of TurboTax! This program was clearly designed by someone who loves people and wants to make life easier for them by making the tax-filing process fast and simple.
Date published: 2021-03-31
Rated 5 out of 5 by from Cant praise TT enough So good to use with helpful tips covering every topic under the sun (needed, as everything under the sun is taxed)
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 6199