TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Functional Its pretty alright and functional. It was fairly fast and function!
Date published: 2021-10-15
Rated 2 out of 5 by from lots of bugs; cumbersome 4 internationals w f2555 Since more then 10 years I use Turbotax. I am a resident alien who has to file his taxes in Germany and in the US. So my forms include 1040, 8949, 1116, 1116 passive, 2555, 8938 and 8960. First thing is I have to enter my German income 3 times: on F1040 wks Schedule 1 P1L8 L22, AND in F1116 comp wks P1ga, AND in F2555-T line 19. Why can't you populate those automatically? Then in F2555 most entries are not carried over from year to year, so each year I need to check PI-C, update or reenter PI-9 and PII-10 begin and end "continues", and then reenter all answers for PII-11 through 15d. Also F2555 L28 1a need to reenter each year "Germany all other", etc. etc. Why can't you carry those over. If I forget an entry I get an error, very combersome, I had to make my "entry checklist" so be able to do this. So really cumbersome. Also the software only works if and when the laptop or PC is set to "region United states" and "language english", so my keyboard has y and z switched plus all special characters are elsewhere. Why can't you accpet $123,45 if I have my laptop set to German? It only works if I enter $123.45 AND have all region, language and data settings switched to the US, which of course means nothing else works, like no bank passwords are accepted etc. What a pain and what a poor software design. This year there where a couple of extra bugs: This year the software opens each time at 980% zoom rate, so I need to klick that "smaller button" umpteen times until its back down to 100%. What the heck? Then this year my return was just rejected twice for errors in your software!! First the error check says "all ok", then it's rejected because all of a sudden the whole form F1116 "passive category" incl. worksheets is missing, despite the fact that it was there 10sec. earlier when I printed it all. So I had to enter ALL informations regarding all the captal gains taxes paid and accrued in Germany onto that form again. So I do all this, again no errors, file again, and again rejected. This time because the charitable contributions all had no value in it; I stopped filling those in 5 years ago because they wont lead to an increase in the standard deduction. So far never a problem, your error checker gives not problem, but then after I checked the e-file status all of a sudden your software says "update", so I delieted all those forms... Now I am still waiting for the result, hope it is accepted now, running out of time... Hope you can fix those bugs.
Date published: 2021-10-15
Rated 5 out of 5 by from quick and easy it was so easy! I did it in no time flat. Thank you
Date published: 2021-10-15
Rated 5 out of 5 by from TURBO TAX IS THE GREATEST! TURBO TAX WAS EASY TO USE AND THE BEST EXPERIENCE I HAVE EVER HAD DOING TAXES. H@R BLOCK USED TO DO MY TAXES AND THEY WERE TERRIBLE. THEY MESSED UP MY TAXES AND REFUSED TO FIX THEM. THANK YOU TURBO TAX YOU ARE AWESOME.
Date published: 2021-10-15
Rated 5 out of 5 by from comprehensive Was easy. All you do is ansewer questions. anyone can do it
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax is the best in their field I needed to schedule a call with a Turbo Tax CPA. He called me precisely at the scheduled time and was able to answer my questions quickly and efficiently.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax Rocks! Using TT Live version was amazing this year. Quick responses and even saw the rep on my screen as she walked me through my questions. Feeling confident with the guidance and process, as always was efficient and thorough!
Date published: 2021-10-15
Rated 2 out of 5 by from Tax prep great, but not the whole story Tax preparation was excellent as in the past. I bought a CD/Download and couldn't download to my tablet. And then when I tried to e-file my states, Intuit wouldn't take the same credit card that I'd just used to buy software for a 2nd state 10 minutes earlier. After several attempts, it told me that "state e-file ended on October 15..." But today is October 15. And contacting Intuit is impossible.
Date published: 2021-10-15
Rated 4 out of 5 by from Very happy for years Very helpful. What I would like is IRS Publications with instructions. I was unsure exactly I was able to claim from my refinance.
Date published: 2021-10-15
Rated 3 out of 5 by from problems with multi-state filing, especially CA When filing CA state returns, I finished all reviews, TT said fine, ready to file. Got all the way to transmit stage, and then it says, 'We found an error and your return cannot be filed', and I had to go back and create a form 592 for CA withholding tax. By the time I got back to the correct area (which TT did not take me too), and fixed the problem, midnight had passed and my return was late. I had a similar problem several years ago. The program does not step one through the steps correctly to deal with withholding in CA for a Trust that passes through to me as the beneficiary. This is really a programming problem.
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 619
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Functional Its pretty alright and functional. It was fairly fast and function!
Date published: 2021-10-15
Rated 2 out of 5 by from lots of bugs; cumbersome 4 internationals w f2555 Since more then 10 years I use Turbotax. I am a resident alien who has to file his taxes in Germany and in the US. So my forms include 1040, 8949, 1116, 1116 passive, 2555, 8938 and 8960. First thing is I have to enter my German income 3 times: on F1040 wks Schedule 1 P1L8 L22, AND in F1116 comp wks P1ga, AND in F2555-T line 19. Why can't you populate those automatically? Then in F2555 most entries are not carried over from year to year, so each year I need to check PI-C, update or reenter PI-9 and PII-10 begin and end "continues", and then reenter all answers for PII-11 through 15d. Also F2555 L28 1a need to reenter each year "Germany all other", etc. etc. Why can't you carry those over. If I forget an entry I get an error, very combersome, I had to make my "entry checklist" so be able to do this. So really cumbersome. Also the software only works if and when the laptop or PC is set to "region United states" and "language english", so my keyboard has y and z switched plus all special characters are elsewhere. Why can't you accpet $123,45 if I have my laptop set to German? It only works if I enter $123.45 AND have all region, language and data settings switched to the US, which of course means nothing else works, like no bank passwords are accepted etc. What a pain and what a poor software design. This year there where a couple of extra bugs: This year the software opens each time at 980% zoom rate, so I need to klick that "smaller button" umpteen times until its back down to 100%. What the heck? Then this year my return was just rejected twice for errors in your software!! First the error check says "all ok", then it's rejected because all of a sudden the whole form F1116 "passive category" incl. worksheets is missing, despite the fact that it was there 10sec. earlier when I printed it all. So I had to enter ALL informations regarding all the captal gains taxes paid and accrued in Germany onto that form again. So I do all this, again no errors, file again, and again rejected. This time because the charitable contributions all had no value in it; I stopped filling those in 5 years ago because they wont lead to an increase in the standard deduction. So far never a problem, your error checker gives not problem, but then after I checked the e-file status all of a sudden your software says "update", so I delieted all those forms... Now I am still waiting for the result, hope it is accepted now, running out of time... Hope you can fix those bugs.
Date published: 2021-10-15
Rated 5 out of 5 by from quick and easy it was so easy! I did it in no time flat. Thank you
Date published: 2021-10-15
Rated 5 out of 5 by from TURBO TAX IS THE GREATEST! TURBO TAX WAS EASY TO USE AND THE BEST EXPERIENCE I HAVE EVER HAD DOING TAXES. H@R BLOCK USED TO DO MY TAXES AND THEY WERE TERRIBLE. THEY MESSED UP MY TAXES AND REFUSED TO FIX THEM. THANK YOU TURBO TAX YOU ARE AWESOME.
Date published: 2021-10-15
Rated 5 out of 5 by from comprehensive Was easy. All you do is ansewer questions. anyone can do it
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax is the best in their field I needed to schedule a call with a Turbo Tax CPA. He called me precisely at the scheduled time and was able to answer my questions quickly and efficiently.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax Rocks! Using TT Live version was amazing this year. Quick responses and even saw the rep on my screen as she walked me through my questions. Feeling confident with the guidance and process, as always was efficient and thorough!
Date published: 2021-10-15
Rated 2 out of 5 by from Tax prep great, but not the whole story Tax preparation was excellent as in the past. I bought a CD/Download and couldn't download to my tablet. And then when I tried to e-file my states, Intuit wouldn't take the same credit card that I'd just used to buy software for a 2nd state 10 minutes earlier. After several attempts, it told me that "state e-file ended on October 15..." But today is October 15. And contacting Intuit is impossible.
Date published: 2021-10-15
Rated 4 out of 5 by from Very happy for years Very helpful. What I would like is IRS Publications with instructions. I was unsure exactly I was able to claim from my refinance.
Date published: 2021-10-15
Rated 3 out of 5 by from problems with multi-state filing, especially CA When filing CA state returns, I finished all reviews, TT said fine, ready to file. Got all the way to transmit stage, and then it says, 'We found an error and your return cannot be filed', and I had to go back and create a form 592 for CA withholding tax. By the time I got back to the correct area (which TT did not take me too), and fixed the problem, midnight had passed and my return was late. I had a similar problem several years ago. The program does not step one through the steps correctly to deal with withholding in CA for a Trust that passes through to me as the beneficiary. This is really a programming problem.
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 619