TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TURBO TAX IS THE BEST THE AGENT THAT WORKED WITH ME AND HELPED ME DID AN AMAZING JOB AT WHAT SHE DID. SHE ANSWERED ALL MY QUESTIONS WITHOUT ME GETTING CONFUSED. SHE GOT MY TAXES DONE QUICK I GIVE HERE 1000 STARS
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax was so easy and user friendly Sean was amazing! He was quick and efficient. Very satisfied with the results. Wow
Date published: 2022-05-16
Rated 5 out of 5 by from Jennifer is My Tax Hero! I reached out ao TurboTax in a panic, because H&R Block had basically messed me over by not having anyone working on my taxes for weeks, despite telling me they were on it. So 3 days before taxes were due, I called TurboTax, essentially in tears, and was blessed enough to have Jennifer calmly walk me through the next steps. Every single step of the way, she assured me it was all going to be ok, and that she would personally take on my case. I am blown away at the level of customer service, empathy, humor and expertise that I encountered with her, at every single step of the process. She's amazing, and I am so grateful to her and the TurboTax services (and website, which is so user friendly!)!!
Date published: 2022-05-16
Rated 5 out of 5 by from Was supportive towards the distraught of owing It was easy and efficient. Allowed me to upload documents and communicate at various hours with my chaotic work schedule
Date published: 2022-05-16
Rated 1 out of 5 by from Poor experience, had bugs and communication delays Had a bad experience, had bug that persisted for 2 weeks along with a lack of communication from my initial expert. From there I was placed with an EA almost 2 weeks late, then had a lot of back and forth for an additional week or 2 to even get to final. Then was charged almost $400 for what was a suboptimal product and support.
Date published: 2022-05-16
Rated 1 out of 5 by from TurboTax is Awful TurboTax spends millions of dollars every year lobbying congress to keep tax law elusive and confusing. This could be a simple automated process completed in two weeks but you just need to suckle a profit off every American. I'll be using an in-person CPA from now on, TurboTax is a leach on the American citizen.
Date published: 2022-05-16
Rated 5 out of 5 by from Richard was amazing I choose to use turbotax full service. Initially I was matched with Maximiliano. He did not respond or start my refund. One call to turbotax, thanks to Gary, my problem was resolved while I was on the phone. I was then matched with Richard. He was a breath of fresh air. Richard was extremely helpful. He covered all my options with great knowledge of what I was to expect and what I could do to have the best refund. Richard was very personable and had a great attitude. Filing my taxes was painless and efficient thanks to Richards quick responses and understanding of my personal situations. If I could choose him to do my taxes every time I most definitely would.
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax is awesome! Turbo Tax was a great help this year when we sold property!
Date published: 2022-05-16
Rated 1 out of 5 by from Horrible!!! This was the most expensive and took the longest time ever spent to file, Morgan was not a good communicator and when we were up charged she didn't even inform us. Also I have to ask her what is going on with our review just for her to move it to the next stage. We spoke to her the first time gave her all our info and then when she finally after weeks starts our taxes she re asks all the same questions and even asks if I claim my son on taxes yet she has the tax docs that show i do and have received the child tax credit for him last year and this whole year. Seriously Ridiculous!!! I will never use nor refer anyone to Turbo Tax ever.
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax is Awesome! Terri was absolutely wonderful in helping my family with our taxes this year! We had some unique situations for us in 2021 and weren't able to figure out how to complete our taxes, and Terri came to our rescue!
Date published: 2022-05-16
All TurboTax® Offerings Reviews - Page 611
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS THE BEST THE AGENT THAT WORKED WITH ME AND HELPED ME DID AN AMAZING JOB AT WHAT SHE DID. SHE ANSWERED ALL MY QUESTIONS WITHOUT ME GETTING CONFUSED. SHE GOT MY TAXES DONE QUICK I GIVE HERE 1000 STARS
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax was so easy and user friendly Sean was amazing! He was quick and efficient. Very satisfied with the results. Wow
Date published: 2022-05-16
Rated 5 out of 5 by from Jennifer is My Tax Hero! I reached out ao TurboTax in a panic, because H&R Block had basically messed me over by not having anyone working on my taxes for weeks, despite telling me they were on it. So 3 days before taxes were due, I called TurboTax, essentially in tears, and was blessed enough to have Jennifer calmly walk me through the next steps. Every single step of the way, she assured me it was all going to be ok, and that she would personally take on my case. I am blown away at the level of customer service, empathy, humor and expertise that I encountered with her, at every single step of the process. She's amazing, and I am so grateful to her and the TurboTax services (and website, which is so user friendly!)!!
Date published: 2022-05-16
Rated 5 out of 5 by from Was supportive towards the distraught of owing It was easy and efficient. Allowed me to upload documents and communicate at various hours with my chaotic work schedule
Date published: 2022-05-16
Rated 1 out of 5 by from Poor experience, had bugs and communication delays Had a bad experience, had bug that persisted for 2 weeks along with a lack of communication from my initial expert. From there I was placed with an EA almost 2 weeks late, then had a lot of back and forth for an additional week or 2 to even get to final. Then was charged almost $400 for what was a suboptimal product and support.
Date published: 2022-05-16
Rated 1 out of 5 by from TurboTax is Awful TurboTax spends millions of dollars every year lobbying congress to keep tax law elusive and confusing. This could be a simple automated process completed in two weeks but you just need to suckle a profit off every American. I'll be using an in-person CPA from now on, TurboTax is a leach on the American citizen.
Date published: 2022-05-16
Rated 5 out of 5 by from Richard was amazing I choose to use turbotax full service. Initially I was matched with Maximiliano. He did not respond or start my refund. One call to turbotax, thanks to Gary, my problem was resolved while I was on the phone. I was then matched with Richard. He was a breath of fresh air. Richard was extremely helpful. He covered all my options with great knowledge of what I was to expect and what I could do to have the best refund. Richard was very personable and had a great attitude. Filing my taxes was painless and efficient thanks to Richards quick responses and understanding of my personal situations. If I could choose him to do my taxes every time I most definitely would.
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax is awesome! Turbo Tax was a great help this year when we sold property!
Date published: 2022-05-16
Rated 1 out of 5 by from Horrible!!! This was the most expensive and took the longest time ever spent to file, Morgan was not a good communicator and when we were up charged she didn't even inform us. Also I have to ask her what is going on with our review just for her to move it to the next stage. We spoke to her the first time gave her all our info and then when she finally after weeks starts our taxes she re asks all the same questions and even asks if I claim my son on taxes yet she has the tax docs that show i do and have received the child tax credit for him last year and this whole year. Seriously Ridiculous!!! I will never use nor refer anyone to Turbo Tax ever.
Date published: 2022-05-16
Rated 5 out of 5 by from Turbo Tax is Awesome! Terri was absolutely wonderful in helping my family with our taxes this year! We had some unique situations for us in 2021 and weren't able to figure out how to complete our taxes, and Terri came to our rescue!
Date published: 2022-05-16
All TurboTax® Offerings Reviews - Page 611