TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from The service is better this year than ever before I have had a few rejections before, but hopeful we have solved any issues
Date published: 2021-05-17
Rated 5 out of 5 by from Good Program Worked Okay but couldn't easily get back to extension.. No assistant was used.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome! Very professional and proficient assistant tax mangers.
Date published: 2021-05-17
Rated 5 out of 5 by from Very Simple Simple interface. Great program in general. Great service for the people.
Date published: 2021-05-17
Rated 4 out of 5 by from The one on one call was terrific. It was a great experience. Very through with understandable instructions and a lot of patients.
Date published: 2021-05-17
Rated 4 out of 5 by from Good Product Good product. When I bought the software in the store, I didn't realize that it wouldn't work with Chromebook. Now I had to pay twice
Date published: 2021-05-17
Rated 5 out of 5 by from Fast and Easy Turbo Tax takes you through everything and it is fast and simple!
Date published: 2021-05-17
Rated 5 out of 5 by from very helpful first time user this year. I found turbo tax to very helpful
Date published: 2021-05-17
Rated 4 out of 5 by from Give Me a Sitemap and a Place to Enter My Forms I've been using TurboTax for years and I'm a fan. But old fans get nitpicky. ;) While I like the step-by-step hand-holding interview of the product, this is not my first rodeo. I would really like to be able to make an edit in, say, my Home Office utilities costs, without having to page through the entire "interview". If I could access a "sitemap" and jump directly to that field, I could save sooooo much time. Also, how about letting me input all my W2, 1099, etc forms at the beginning - and *then* start the interview? Finally, how about letting me look at last year's interview/worksheet to see which category I used for my shipping and postage expenses. I swear it's been a different category for each of the last 3 years, but I can't go back and see. Back when I was downloading the software each year, I could do this, but not on the online version. If there's a way to do these things, it's not obvious.
Date published: 2021-05-17
Rated 4 out of 5 by from Two years in a row I could not eFile due to IRS Turbo tax software is great but the online/phone support when something goes wrong (in my case, eFile rejected two years in a row). While the error was/is due on the IRS end, the fact that I pay TurboTax for the maximum support (and have for many years), when error like this occur, all they can offer is for me to file by mail. A major reason I file with Turbo Tax is so I don't have to file by mail.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 611
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from The service is better this year than ever before I have had a few rejections before, but hopeful we have solved any issues
Date published: 2021-05-17
Rated 5 out of 5 by from Good Program Worked Okay but couldn't easily get back to extension.. No assistant was used.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome! Very professional and proficient assistant tax mangers.
Date published: 2021-05-17
Rated 5 out of 5 by from Very Simple Simple interface. Great program in general. Great service for the people.
Date published: 2021-05-17
Rated 4 out of 5 by from The one on one call was terrific. It was a great experience. Very through with understandable instructions and a lot of patients.
Date published: 2021-05-17
Rated 4 out of 5 by from Good Product Good product. When I bought the software in the store, I didn't realize that it wouldn't work with Chromebook. Now I had to pay twice
Date published: 2021-05-17
Rated 5 out of 5 by from Fast and Easy Turbo Tax takes you through everything and it is fast and simple!
Date published: 2021-05-17
Rated 5 out of 5 by from very helpful first time user this year. I found turbo tax to very helpful
Date published: 2021-05-17
Rated 4 out of 5 by from Give Me a Sitemap and a Place to Enter My Forms I've been using TurboTax for years and I'm a fan. But old fans get nitpicky. ;) While I like the step-by-step hand-holding interview of the product, this is not my first rodeo. I would really like to be able to make an edit in, say, my Home Office utilities costs, without having to page through the entire "interview". If I could access a "sitemap" and jump directly to that field, I could save sooooo much time. Also, how about letting me input all my W2, 1099, etc forms at the beginning - and *then* start the interview? Finally, how about letting me look at last year's interview/worksheet to see which category I used for my shipping and postage expenses. I swear it's been a different category for each of the last 3 years, but I can't go back and see. Back when I was downloading the software each year, I could do this, but not on the online version. If there's a way to do these things, it's not obvious.
Date published: 2021-05-17
Rated 4 out of 5 by from Two years in a row I could not eFile due to IRS Turbo tax software is great but the online/phone support when something goes wrong (in my case, eFile rejected two years in a row). While the error was/is due on the IRS end, the fact that I pay TurboTax for the maximum support (and have for many years), when error like this occur, all they can offer is for me to file by mail. A major reason I file with Turbo Tax is so I don't have to file by mail.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 611