TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Good except... Overall it's good with couple issues. 1) If you transfer 1099-DIV, INT etc twice from your institution for any reason; it does not detect duplicate entries. I found duplicates and had to remove manually 2) Form 8606 for Backdoor IRA should be clearer. It was confusing.
Date published: 2021-05-09
Rated 5 out of 5 by from turbo tax live deluxe was an great experience my live person ms patricia was a tremendous help today helping me with my taxes very patent and understanding
Date published: 2021-05-09
Rated 2 out of 5 by from They Get you It's easy to use, but they claim this can be done for free, and turbotax has a free version but i always have to end up paying $140 ish. For that much money i can send my info to an accountant to do! so i dont know if i will be returning.
Date published: 2021-05-09
Rated 1 out of 5 by from Disappointed by process. I have been filing my own taxes for my family for the past few years, as the cost to pay a tax consultant has gotten increasingly higher. This year, I decided to try TurboTax since I was unsure about the next tax changes, and wanted to explore all of the credits that I am entitled to including working from home this past year. Although the setup process was relatively easy and my brief interactions with my consultant were fine, I was disappointed to discover that besides a partial summary that is provided (i.e.- refund amount and some explanations), you are unable to fully view your returns PRIOR to checking-out and making payment. It is absurd that I should have to pay for a service without being able to fully look thru what is being submitted prior. Additionally, my receipt (which I am glad I printed) states one amount, however my credit card was just charged almost $25 more. I will be reaching out to customer service, but will not be using this service in the future.
Date published: 2021-05-09
Rated 5 out of 5 by from Easy to use Easy to follow and understand. Maximized my refund!
Date published: 2021-05-09
Rated 5 out of 5 by from Simply Great So Easy to do , they walk you through step by step, second year using, great!!!
Date published: 2021-05-09
Rated 5 out of 5 by from MAKE YOUR TAX FILING EASY SUPER QUICK AND EFFICIENT, VERY USER FIRIENDLY ! THANKS INTUIT
Date published: 2021-05-09
Rated 2 out of 5 by from Turbo Tax Turbo Tax claimed my 2019 return was accepted, but the IRS said they never received it. I had not luck getting help from Turbo Tax. Nevertheless I used it again for 2020 taxes, where entry of 1099-B information could have been better arranged to match sequence from the source. It is somewhat better than doing this completely on my own. I should probably hire a tax preparer to review, although in theory Turbo Tax has employees who will review my return. I will explore this later.
Date published: 2021-05-09
Rated 5 out of 5 by from It gets better every year. Used Turbotax for many years for Personal and Business Use.
Date published: 2021-05-09
Rated 1 out of 5 by from Very frustrating and disappointing. Very frustrating. It would not allow me to file electronically because it needed to udate prior to submission, but it would not update due to a compatibility problem with Window 10.0. After spending several hours trying to resolve the problem I filed by mail.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 6081
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good except... Overall it's good with couple issues. 1) If you transfer 1099-DIV, INT etc twice from your institution for any reason; it does not detect duplicate entries. I found duplicates and had to remove manually 2) Form 8606 for Backdoor IRA should be clearer. It was confusing.
Date published: 2021-05-09
Rated 5 out of 5 by from turbo tax live deluxe was an great experience my live person ms patricia was a tremendous help today helping me with my taxes very patent and understanding
Date published: 2021-05-09
Rated 2 out of 5 by from They Get you It's easy to use, but they claim this can be done for free, and turbotax has a free version but i always have to end up paying $140 ish. For that much money i can send my info to an accountant to do! so i dont know if i will be returning.
Date published: 2021-05-09
Rated 1 out of 5 by from Disappointed by process. I have been filing my own taxes for my family for the past few years, as the cost to pay a tax consultant has gotten increasingly higher. This year, I decided to try TurboTax since I was unsure about the next tax changes, and wanted to explore all of the credits that I am entitled to including working from home this past year. Although the setup process was relatively easy and my brief interactions with my consultant were fine, I was disappointed to discover that besides a partial summary that is provided (i.e.- refund amount and some explanations), you are unable to fully view your returns PRIOR to checking-out and making payment. It is absurd that I should have to pay for a service without being able to fully look thru what is being submitted prior. Additionally, my receipt (which I am glad I printed) states one amount, however my credit card was just charged almost $25 more. I will be reaching out to customer service, but will not be using this service in the future.
Date published: 2021-05-09
Rated 5 out of 5 by from Easy to use Easy to follow and understand. Maximized my refund!
Date published: 2021-05-09
Rated 5 out of 5 by from Simply Great So Easy to do , they walk you through step by step, second year using, great!!!
Date published: 2021-05-09
Rated 5 out of 5 by from MAKE YOUR TAX FILING EASY SUPER QUICK AND EFFICIENT, VERY USER FIRIENDLY ! THANKS INTUIT
Date published: 2021-05-09
Rated 2 out of 5 by from Turbo Tax Turbo Tax claimed my 2019 return was accepted, but the IRS said they never received it. I had not luck getting help from Turbo Tax. Nevertheless I used it again for 2020 taxes, where entry of 1099-B information could have been better arranged to match sequence from the source. It is somewhat better than doing this completely on my own. I should probably hire a tax preparer to review, although in theory Turbo Tax has employees who will review my return. I will explore this later.
Date published: 2021-05-09
Rated 5 out of 5 by from It gets better every year. Used Turbotax for many years for Personal and Business Use.
Date published: 2021-05-09
Rated 1 out of 5 by from Very frustrating and disappointing. Very frustrating. It would not allow me to file electronically because it needed to udate prior to submission, but it would not update due to a compatibility problem with Window 10.0. After spending several hours trying to resolve the problem I filed by mail.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 6081