TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Part Year Resident w/ NY & NH This is the first year, I'd say Turbo Tax was pretty clunky (I've used it for several years). Minimal guidance on some of the part year residence deduction calculations, particularly "taxes" no idea if they're referring to income or property. For part-year resident charitable donations, is the guidance I use the same cut off date calculation I used previously even if I made a sizable donation in December? I ended up keeping it consistent with other calculations, I hope I don't get in trouble. Also, for some reason my 1099-DIV address state kept reverting to ID, I've never lived in ID. I had to delete and start all over again.
Date published: 2021-05-17
Rated 5 out of 5 by from Step by step I have been using Turbo Tax Deluxe for many years. It is constantly being updated and keeps up with all the latest changes. Easy to understand and walks you through each phase- Step by step.
Date published: 2021-05-17
Rated 5 out of 5 by from worked very smoothly and easy I did not engage with an assistant. everything was self explanatory
Date published: 2021-05-17
Rated 1 out of 5 by from So much worse Filled with advertisements, bombarded with distractions and offers and so many things. I dont think i will ever use this service again
Date published: 2021-05-17
Rated 3 out of 5 by from OK SOME BUGS OK, some bugs but not bad, getting more expensive...
Date published: 2021-05-17
Rated 3 out of 5 by from Still useful, but buggier. I have been using Turbo Tax for more than 10 years now. Last year, I noticed some usability issues. This year it's gotten worse, including the problem of repeatedly asking for license activation. Official answer from Intuit had 4 suggestions, and none worked. Luckily I came across another user's thread suggesting the problem is caused by having a USB drive attached to my computer. Removing that USB drive solved my problem. Maybe your QA process or priority has changed for the worse?
Date published: 2021-05-17
Rated 4 out of 5 by from Quick, painless enough Explanations and instructions are clear and succinct. Easy to follow
Date published: 2021-05-17
Rated 5 out of 5 by from Easy Pease I waited until the last minute and Turbo Tax made it so easy!
Date published: 2021-05-17
Rated 5 out of 5 by from Success with TurboTax I spoke with two different agents along this long lonely process of filing my 2019 and 2020 this year. Both agents made the process feel less lonely and both agents were very helpful with both the directions they shared and products that I would need to find success. The TurboTax site once started is also helpful along the path of Federal & state forms. Thank you for another successful two years!
Date published: 2021-05-17
Rated 3 out of 5 by from Not helpful for crypto currencies I used Turbo Tax Home & Office. It is not helpful for Crypto currencies at all. Although it says clearly "Plus everything in Premier". Premier suppose to have Crypto currencies. But this does not have.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 599
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Part Year Resident w/ NY & NH This is the first year, I'd say Turbo Tax was pretty clunky (I've used it for several years). Minimal guidance on some of the part year residence deduction calculations, particularly "taxes" no idea if they're referring to income or property. For part-year resident charitable donations, is the guidance I use the same cut off date calculation I used previously even if I made a sizable donation in December? I ended up keeping it consistent with other calculations, I hope I don't get in trouble. Also, for some reason my 1099-DIV address state kept reverting to ID, I've never lived in ID. I had to delete and start all over again.
Date published: 2021-05-17
Rated 5 out of 5 by from Step by step I have been using Turbo Tax Deluxe for many years. It is constantly being updated and keeps up with all the latest changes. Easy to understand and walks you through each phase- Step by step.
Date published: 2021-05-17
Rated 5 out of 5 by from worked very smoothly and easy I did not engage with an assistant. everything was self explanatory
Date published: 2021-05-17
Rated 1 out of 5 by from So much worse Filled with advertisements, bombarded with distractions and offers and so many things. I dont think i will ever use this service again
Date published: 2021-05-17
Rated 3 out of 5 by from OK SOME BUGS OK, some bugs but not bad, getting more expensive...
Date published: 2021-05-17
Rated 3 out of 5 by from Still useful, but buggier. I have been using Turbo Tax for more than 10 years now. Last year, I noticed some usability issues. This year it's gotten worse, including the problem of repeatedly asking for license activation. Official answer from Intuit had 4 suggestions, and none worked. Luckily I came across another user's thread suggesting the problem is caused by having a USB drive attached to my computer. Removing that USB drive solved my problem. Maybe your QA process or priority has changed for the worse?
Date published: 2021-05-17
Rated 4 out of 5 by from Quick, painless enough Explanations and instructions are clear and succinct. Easy to follow
Date published: 2021-05-17
Rated 5 out of 5 by from Easy Pease I waited until the last minute and Turbo Tax made it so easy!
Date published: 2021-05-17
Rated 5 out of 5 by from Success with TurboTax I spoke with two different agents along this long lonely process of filing my 2019 and 2020 this year. Both agents made the process feel less lonely and both agents were very helpful with both the directions they shared and products that I would need to find success. The TurboTax site once started is also helpful along the path of Federal & state forms. Thank you for another successful two years!
Date published: 2021-05-17
Rated 3 out of 5 by from Not helpful for crypto currencies I used Turbo Tax Home & Office. It is not helpful for Crypto currencies at all. Although it says clearly "Plus everything in Premier". Premier suppose to have Crypto currencies. But this does not have.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 599