TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from not happy There were blank forms added that had no purpose, yet I couldn't file without adding information that did not exist. Your extra charges for e-filling the state were ridicules. I will not be using Turbotax next year.
Date published: 2021-02-24
Rated 5 out of 5 by from I use the free Turbo Tax Edition annually I’ve had great success filing since 2012 as a Student
Date published: 2021-02-24
Rated 5 out of 5 by from awesome Easy software to use, had no real problems. Did run into 1 thing and the customer service chat was great.
Date published: 2021-02-24
Rated 1 out of 5 by from Will not use again, will not recommend. Was told I would need W2c as we deferred social security. WE DID NOT. I wiped out return and started over to see if that would go away. I spoke with our HR people several times. Was not able to get any response from you until I went to file. At that point I was just told it is a glitch. I paid for a service that created WAY more work. I have used you for several years. If you have a glitch you should have emailed repeat customers to let us know of the glitch. You email us prior to the start of taxes many, many times. Terribly disappointed!!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy, Accurate, and Professional I requested a review from a tax professional. I received a very thorough review from Jeff (pardon me if I have the name wrong). He answered my question specifically and gave me very helpful advice. After speaking with Jeff, I was comfortable enough to proceed with filing my taxes.
Date published: 2021-02-24
Rated 5 out of 5 by from easy to use It is easy to use and walks you through every step. I feel good about doing my own taxes with the help of turbotax. Saves us money too.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax is awsome it was easy and fast recommend everyone to give it a try
Date published: 2021-02-24
Rated 5 out of 5 by from Great Experience Great experience. Quick response when I had questions. Will continue using Turbo Tax
Date published: 2021-02-24
Rated 5 out of 5 by from very happy with the turbo tax app A friend recommended it to me. although reluctant, i decided to go ahead and do my tax returns and it was the best choice. thank you!
Date published: 2021-02-24
Rated 1 out of 5 by from Their error got my state filing rejected My state filing was rejected and it was due to an error in their software. Their remedy? Sorry! I will contact them one time and ask them to make this right financially. If they do not, I will think twice before giving them any more money for 2021
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 599
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from not happy There were blank forms added that had no purpose, yet I couldn't file without adding information that did not exist. Your extra charges for e-filling the state were ridicules. I will not be using Turbotax next year.
Date published: 2021-02-24
Rated 5 out of 5 by from I use the free Turbo Tax Edition annually I’ve had great success filing since 2012 as a Student
Date published: 2021-02-24
Rated 5 out of 5 by from awesome Easy software to use, had no real problems. Did run into 1 thing and the customer service chat was great.
Date published: 2021-02-24
Rated 1 out of 5 by from Will not use again, will not recommend. Was told I would need W2c as we deferred social security. WE DID NOT. I wiped out return and started over to see if that would go away. I spoke with our HR people several times. Was not able to get any response from you until I went to file. At that point I was just told it is a glitch. I paid for a service that created WAY more work. I have used you for several years. If you have a glitch you should have emailed repeat customers to let us know of the glitch. You email us prior to the start of taxes many, many times. Terribly disappointed!!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy, Accurate, and Professional I requested a review from a tax professional. I received a very thorough review from Jeff (pardon me if I have the name wrong). He answered my question specifically and gave me very helpful advice. After speaking with Jeff, I was comfortable enough to proceed with filing my taxes.
Date published: 2021-02-24
Rated 5 out of 5 by from easy to use It is easy to use and walks you through every step. I feel good about doing my own taxes with the help of turbotax. Saves us money too.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax is awsome it was easy and fast recommend everyone to give it a try
Date published: 2021-02-24
Rated 5 out of 5 by from Great Experience Great experience. Quick response when I had questions. Will continue using Turbo Tax
Date published: 2021-02-24
Rated 5 out of 5 by from very happy with the turbo tax app A friend recommended it to me. although reluctant, i decided to go ahead and do my tax returns and it was the best choice. thank you!
Date published: 2021-02-24
Rated 1 out of 5 by from Their error got my state filing rejected My state filing was rejected and it was due to an error in their software. Their remedy? Sorry! I will contact them one time and ask them to make this right financially. If they do not, I will think twice before giving them any more money for 2021
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 599