TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Helpful, but not very straightforward I had a pretty confusing experience at first, both with the tool and agents initially assignmented to me. That is until my last agent was finally assigned to me and stayed with me through the end. The last agent who actually helped me with taxes was very helpful.
Date published: 2022-05-19
Rated 5 out of 5 by from TurboTax--Great My husband was a mathematics student in college. I can barely go beyond 6th grade math although I am a college grad as well, with some advanced degrees. He had done the taxes for the first 40 years of our marriage. Then he said, "It's your turn." Oh, me! What did I know about taxes? Guess what--TurboTax makes it a cinch. Yea!
Date published: 2022-05-19
Rated 1 out of 5 by from Expert complacency I had an expert named Reginald. He sat on my file for 3 weeks, didn't communicate effectively. Actually only sent me 3 messages during those 3 weeks. Never updated me or let me know if any documents were needed. Says he's been an expert for 10 years, I hope his past clients didn't have the same issues as I had
Date published: 2022-05-19
Rated 5 out of 5 by from FULL SERVICE OF MISSED DEADLINE FOR TAX RETURN I work more than 40 hrs a week. I also have difficulty reading IRS forms without time, and more easily professional help. I decided to use Full Service for my tax return after missing the April 18th deadline. I'm very happy with each of the professionals (4 total) who helped me throughout the extension time. Ernesto, the tax preparer who served me, is a professional. He was responsive and polite throughout the process. He was available and he was open to answering my questions. Thank you Intuit Turbo Tax. I learned throughout using full service. I look forward to using your service again.
Date published: 2022-05-19
Rated 2 out of 5 by from Turbo Tax Software Needs Some Modifica TT Software for "Option Short" positions is not correct, the software "forces" the User to say he "SOLD" an option wherein, in fact, he "BOUGHT" the option to close a position. In other words, TT software needs to add "BOUGHT" to the list of choices when a short option is traded. Choices should be (1) EXPIRES (obvious answer); (2) BOUGHT (meaning: an option was purchased to close a short "CALL/PUT" position); (3) SOLD: meaning: the option was sold to close a short "CALL/PUT" position.
Date published: 2022-05-19
Rated 5 out of 5 by from Very good indeed Very nice and well spoken and able to understand awsome
Date published: 2022-05-19
Rated 5 out of 5 by from Turbo tax is awesome Were very helpful and relieved my stress, was pleased with service.
Date published: 2022-05-19
Rated 5 out of 5 by from turbo is great I've used Turbo Tax for the last 12 + years. Easy to follow and questions answered in a timely manner.
Date published: 2022-05-19
Rated 2 out of 5 by from The process could've been much smoother The button to review the filing details kept disappearing and routing to the summer and the agent had difficulties using her "equipment" to call me. As a result multiple no-show meetings and delayed process.
Date published: 2022-05-19
Rated 5 out of 5 by from My Experience I was very nervous about upgrading to the deluxe this years tax season, But I can assure anyone with some sort of doubt or concerns. If you get any live agent service it is not anything to worry about. My agent was Nancy and she was amazing at answering my questions or concerns! I highly recommend upgrading if you want to. It’s worth it !
Date published: 2022-05-19
All TurboTax® Offerings Reviews - Page 598
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Helpful, but not very straightforward I had a pretty confusing experience at first, both with the tool and agents initially assignmented to me. That is until my last agent was finally assigned to me and stayed with me through the end. The last agent who actually helped me with taxes was very helpful.
Date published: 2022-05-19
Rated 5 out of 5 by from TurboTax--Great My husband was a mathematics student in college. I can barely go beyond 6th grade math although I am a college grad as well, with some advanced degrees. He had done the taxes for the first 40 years of our marriage. Then he said, "It's your turn." Oh, me! What did I know about taxes? Guess what--TurboTax makes it a cinch. Yea!
Date published: 2022-05-19
Rated 1 out of 5 by from Expert complacency I had an expert named Reginald. He sat on my file for 3 weeks, didn't communicate effectively. Actually only sent me 3 messages during those 3 weeks. Never updated me or let me know if any documents were needed. Says he's been an expert for 10 years, I hope his past clients didn't have the same issues as I had
Date published: 2022-05-19
Rated 5 out of 5 by from FULL SERVICE OF MISSED DEADLINE FOR TAX RETURN I work more than 40 hrs a week. I also have difficulty reading IRS forms without time, and more easily professional help. I decided to use Full Service for my tax return after missing the April 18th deadline. I'm very happy with each of the professionals (4 total) who helped me throughout the extension time. Ernesto, the tax preparer who served me, is a professional. He was responsive and polite throughout the process. He was available and he was open to answering my questions. Thank you Intuit Turbo Tax. I learned throughout using full service. I look forward to using your service again.
Date published: 2022-05-19
Rated 2 out of 5 by from Turbo Tax Software Needs Some Modifica TT Software for "Option Short" positions is not correct, the software "forces" the User to say he "SOLD" an option wherein, in fact, he "BOUGHT" the option to close a position. In other words, TT software needs to add "BOUGHT" to the list of choices when a short option is traded. Choices should be (1) EXPIRES (obvious answer); (2) BOUGHT (meaning: an option was purchased to close a short "CALL/PUT" position); (3) SOLD: meaning: the option was sold to close a short "CALL/PUT" position.
Date published: 2022-05-19
Rated 5 out of 5 by from Very good indeed Very nice and well spoken and able to understand awsome
Date published: 2022-05-19
Rated 5 out of 5 by from Turbo tax is awesome Were very helpful and relieved my stress, was pleased with service.
Date published: 2022-05-19
Rated 5 out of 5 by from turbo is great I've used Turbo Tax for the last 12 + years. Easy to follow and questions answered in a timely manner.
Date published: 2022-05-19
Rated 2 out of 5 by from The process could've been much smoother The button to review the filing details kept disappearing and routing to the summer and the agent had difficulties using her "equipment" to call me. As a result multiple no-show meetings and delayed process.
Date published: 2022-05-19
Rated 5 out of 5 by from My Experience I was very nervous about upgrading to the deluxe this years tax season, But I can assure anyone with some sort of doubt or concerns. If you get any live agent service it is not anything to worry about. My agent was Nancy and she was amazing at answering my questions or concerns! I highly recommend upgrading if you want to. It’s worth it !
Date published: 2022-05-19
All TurboTax® Offerings Reviews - Page 598