TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from It worked ok with a "bug" The 1099-NEC vs 1099-MISC vs Schedule C need more work, explanation. It is possible to enter the 1099-NEC two different places & the entries do not "complement" each other in 2020 TurboTax vs 1099-MISC in 2019 TurboTax. Enter 1099-NEC in one place does not "explain" the the additional self-employed taxes necessary (ref Schedule C).
Date published: 2021-02-28
Rated 1 out of 5 by from Meh It's fine but when you say its free and then slap a bunch of fees on at the end it's a bit annoying.
Date published: 2021-02-28
Rated 5 out of 5 by from Amazing service! It was my first time ever filing for taxes, I was helped and they guided me through the entire process and answered any questions I had. I got confused on certain things while filing and they helped me understand it better. I definitely will keep doing my taxes with TurboTax!
Date published: 2021-02-28
Rated 5 out of 5 by from i love turbotax quick easy and the expert was fantastic to work with
Date published: 2021-02-28
Rated 3 out of 5 by from Online TurboTax Slick but Difficult We were accustomed to TurboTax for many years, each in a box on a CD or for downloading. While not as sophisticated as this all-online version, these were easy to navigate, and it was easy to find some form or line that required an entry, and it was easy to "skip around." Now navigation is hard, most progress is only through consecutive steps, and switching tasks is like finding another staircase to climb on consecutive steps. Also, we liked the feature of explanatory boxes for details, for showing math, and for explaining items; this feature is gone, and the whole process is more rigid. Also there was one apparently small error that prevented on-line or e-filing, and even traditional mail-in filing was hard to find. The error is question was impossible to locate, identify and "fix." Help and search functions are rarely helpful; obviously every effort has been made to avoid live human intervention, but we had to resort twice, neither of which were successful. Based on our experience in computerized offices, we recommend that a small group or experienced TurboTax users sit next to the programmers as each item is dealt with and designed. Then the programmers are sent home, and the users go through the entire program step by step, noting every snag, every unclear step, every confusing wording, every missing link, etc.
Date published: 2021-02-28
Rated 5 out of 5 by from I love TurboTax! I love using TurboTax. It was easy and effortless for another year!
Date published: 2021-02-28
Rated 3 out of 5 by from cameron was pretty good .ask to many personel questions AND FILLING THIS OUT IS BUNCH BS
Date published: 2021-02-28
Rated 5 out of 5 by from simply and easy I've used TurboTax for the first time and I liked it. It easy to file and not complicated.
Date published: 2021-02-28
Rated 5 out of 5 by from Great program! A very user-friendly program that made tax filing quick and easy!
Date published: 2021-02-28
Rated 5 out of 5 by from Easy I have a lot of information to fill out for what little I make. This is easy and cheap.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 598
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from It worked ok with a "bug" The 1099-NEC vs 1099-MISC vs Schedule C need more work, explanation. It is possible to enter the 1099-NEC two different places & the entries do not "complement" each other in 2020 TurboTax vs 1099-MISC in 2019 TurboTax. Enter 1099-NEC in one place does not "explain" the the additional self-employed taxes necessary (ref Schedule C).
Date published: 2021-02-28
Rated 1 out of 5 by from Meh It's fine but when you say its free and then slap a bunch of fees on at the end it's a bit annoying.
Date published: 2021-02-28
Rated 5 out of 5 by from Amazing service! It was my first time ever filing for taxes, I was helped and they guided me through the entire process and answered any questions I had. I got confused on certain things while filing and they helped me understand it better. I definitely will keep doing my taxes with TurboTax!
Date published: 2021-02-28
Rated 5 out of 5 by from i love turbotax quick easy and the expert was fantastic to work with
Date published: 2021-02-28
Rated 3 out of 5 by from Online TurboTax Slick but Difficult We were accustomed to TurboTax for many years, each in a box on a CD or for downloading. While not as sophisticated as this all-online version, these were easy to navigate, and it was easy to find some form or line that required an entry, and it was easy to "skip around." Now navigation is hard, most progress is only through consecutive steps, and switching tasks is like finding another staircase to climb on consecutive steps. Also, we liked the feature of explanatory boxes for details, for showing math, and for explaining items; this feature is gone, and the whole process is more rigid. Also there was one apparently small error that prevented on-line or e-filing, and even traditional mail-in filing was hard to find. The error is question was impossible to locate, identify and "fix." Help and search functions are rarely helpful; obviously every effort has been made to avoid live human intervention, but we had to resort twice, neither of which were successful. Based on our experience in computerized offices, we recommend that a small group or experienced TurboTax users sit next to the programmers as each item is dealt with and designed. Then the programmers are sent home, and the users go through the entire program step by step, noting every snag, every unclear step, every confusing wording, every missing link, etc.
Date published: 2021-02-28
Rated 5 out of 5 by from I love TurboTax! I love using TurboTax. It was easy and effortless for another year!
Date published: 2021-02-28
Rated 3 out of 5 by from cameron was pretty good .ask to many personel questions AND FILLING THIS OUT IS BUNCH BS
Date published: 2021-02-28
Rated 5 out of 5 by from simply and easy I've used TurboTax for the first time and I liked it. It easy to file and not complicated.
Date published: 2021-02-28
Rated 5 out of 5 by from Great program! A very user-friendly program that made tax filing quick and easy!
Date published: 2021-02-28
Rated 5 out of 5 by from Easy I have a lot of information to fill out for what little I make. This is easy and cheap.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 598