TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Turbo Tax is no longer intuitive Unless you pay double, and get the Turbo Tax max (or live?), it's far more work than it was in the past. I've used Turbo Tax for many years, but am very disappointed.
Date published: 2021-03-28
Rated 5 out of 5 by from It's great! Simple to use especially for the novice users like me
Date published: 2021-03-28
Rated 5 out of 5 by from Jeremiah is Awesome! Jeremiah spent over an hour with me over the phone (and 20 minutes after he should've been off work) to help with Case #475008151. I was prompted to upgrade to Turbo Tax Deluxe and was not able to complete my returns due to a glitch that was stating I withdrew from my Savings when I did not. He made a very annoying situation pleasant with his friendly and funny personality and persistence to resolve the issue. Even though this was not an issue he was familiar with he was great at being the middle man between myself and IT. When we finally had a resolution from IT to pay with a voucher I accidently messed up and paid with my credit card, which delayed the issue even further, pushing him into working overtime, and he wasn't even mad. I appreciate his patience, can-do attitude, speedy resolution time, and friendliness. He should get a raise!
Date published: 2021-03-28
Rated 4 out of 5 by from Turbo Tax is great I've used Turbo Tax for many year and have found it to be easy to use and thorough with the step-by-step process. I do wish that the cost of e-filing the states was included in the price. I paid $53.00 for TurboTax Deluxe and then another $45 for purchasing another state tax form, and then $50.00 for e-filing both states - total cost with tax about $150.00. I kinda felt like I was being nickled and dimed with all the additional costs..
Date published: 2021-03-28
Rated 4 out of 5 by from Great Tool Used Turbo Tax for years, great tool for preparing returns.
Date published: 2021-03-28
Rated 5 out of 5 by from Makes it easy Thanks for a great program. I could do it for free on other sites, but Turbo Tax makes it easy to do taxes, that it is worth the buy.
Date published: 2021-03-28
Rated 4 out of 5 by from Very helpful Very user friendly, walked us through the steps very quickly
Date published: 2021-03-28
Rated 5 out of 5 by from Turbo Tax is Awesome!! Turbo Tax is great. I have never used another software and I always do my own taxes.
Date published: 2021-03-28
Rated 5 out of 5 by from Works really great It only took about 2 hours to files taxes this year. Was easy to do as long as you just go through the steps. Like how you can go back if needed.
Date published: 2021-03-28
Rated 3 out of 5 by from Too many self ads Older versions easier to use. Didn't know which version of programs would and why. Thought I was in free simple return. OK to be charged, but I had to figure out why on my own. Wanted easier access to tax forms before final review.
Date published: 2021-03-28
All TurboTax® Offerings Reviews - Page 5874
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax is no longer intuitive Unless you pay double, and get the Turbo Tax max (or live?), it's far more work than it was in the past. I've used Turbo Tax for many years, but am very disappointed.
Date published: 2021-03-28
Rated 5 out of 5 by from It's great! Simple to use especially for the novice users like me
Date published: 2021-03-28
Rated 5 out of 5 by from Jeremiah is Awesome! Jeremiah spent over an hour with me over the phone (and 20 minutes after he should've been off work) to help with Case #475008151. I was prompted to upgrade to Turbo Tax Deluxe and was not able to complete my returns due to a glitch that was stating I withdrew from my Savings when I did not. He made a very annoying situation pleasant with his friendly and funny personality and persistence to resolve the issue. Even though this was not an issue he was familiar with he was great at being the middle man between myself and IT. When we finally had a resolution from IT to pay with a voucher I accidently messed up and paid with my credit card, which delayed the issue even further, pushing him into working overtime, and he wasn't even mad. I appreciate his patience, can-do attitude, speedy resolution time, and friendliness. He should get a raise!
Date published: 2021-03-28
Rated 4 out of 5 by from Turbo Tax is great I've used Turbo Tax for many year and have found it to be easy to use and thorough with the step-by-step process. I do wish that the cost of e-filing the states was included in the price. I paid $53.00 for TurboTax Deluxe and then another $45 for purchasing another state tax form, and then $50.00 for e-filing both states - total cost with tax about $150.00. I kinda felt like I was being nickled and dimed with all the additional costs..
Date published: 2021-03-28
Rated 4 out of 5 by from Great Tool Used Turbo Tax for years, great tool for preparing returns.
Date published: 2021-03-28
Rated 5 out of 5 by from Makes it easy Thanks for a great program. I could do it for free on other sites, but Turbo Tax makes it easy to do taxes, that it is worth the buy.
Date published: 2021-03-28
Rated 4 out of 5 by from Very helpful Very user friendly, walked us through the steps very quickly
Date published: 2021-03-28
Rated 5 out of 5 by from Turbo Tax is Awesome!! Turbo Tax is great. I have never used another software and I always do my own taxes.
Date published: 2021-03-28
Rated 5 out of 5 by from Works really great It only took about 2 hours to files taxes this year. Was easy to do as long as you just go through the steps. Like how you can go back if needed.
Date published: 2021-03-28
Rated 3 out of 5 by from Too many self ads Older versions easier to use. Didn't know which version of programs would and why. Thought I was in free simple return. OK to be charged, but I had to figure out why on my own. Wanted easier access to tax forms before final review.
Date published: 2021-03-28
All TurboTax® Offerings Reviews - Page 5874