TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Feeling confident Feels confident never had a problem just not sure I’m getting the maximum refund this year. Use this service for 5 years and never had a problem
Date published: 2022-03-02
Rated 1 out of 5 by from Expensive and Glitches First, never forget that TurboTax lobbies to keep taxes complex so that you are dependent on their expensive software. Other filing options are cheaper and better. This year, I gave TurboTax another shot after using H&R Block for the past few years. Things went fine until after I paid. Only after paying for TurboTax, the software took me to make a few corrections. The system got caught in a loop where my corrections were not saved no matter what option I selected. The built in system to share my screen with support didn't work. So the tax support had to send me to tech support. Even then, no progress after an hour on the phone, but they told me several other people have had the same issue. I was only able to push it through after starting my taxes over on a different computer (same Chrome browser, though). Bottom line, other software is cheaper and easier.
Date published: 2022-03-02
Rated 5 out of 5 by from Great Service! they did a great job and had great communication. I am completely impressed
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is right I worked with a live agent his name is Dominic and he was excellent. He gave me instructions that were easy to follow, returned my emails with easy to follow instructions. I would recommend Dominic to anyone and if he’s there next year I will request his service thank you Dominic .
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is Awsome Its my 3rd year using it. It gets better and better
Date published: 2022-03-02
Rated 2 out of 5 by from Turbo Tax has glitches When downloading last years file, the system downloaded 2019 instead of 2020 Did not catch it until printing
Date published: 2022-03-02
Rated 5 out of 5 by from Software was intuitive and user-friendly. I found the software intuitive and very user-friendly.
Date published: 2022-03-02
Rated 5 out of 5 by from I love TurboTax This is my fourth or fifth time using TurboTax, my second since getting married, and it has always been a great experience. It is so easy to use, walks you through things step by step and offers lots of ways to help you understand everything, and is very affordable (in some cases, completely free, and if you do decide to upgrade you can have it come out of your tax refund so it isn't leaving your wallet). I will always recommend TurboTax to family and friends if they need an easy, affordable, and reliable way to file their taxes with confidence and minimal stress.
Date published: 2022-03-02
Rated 2 out of 5 by from Dark Patterns, Paid Pros and Crypto Support TurboTax used to be amazing by quickly sorting out ESPP and RSUs with ease for over a decade. The last two years the software has become more of a hindrance with dark patterns in UX, the need for paid live professionals and a lack of support for crypto. I have ignored the first two over the last few years but crypto staking becoming a painfully manual process for each transaction is unacceptable. I won't be repeating this mistake next year.
Date published: 2022-03-02
Rated 5 out of 5 by from Amazingly Easy! Great assistance and guided formats. This makes everything so easy to understand and follow for those of us who don't really know the ins and outs of taxes and terminology.
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5868
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Feeling confident Feels confident never had a problem just not sure I’m getting the maximum refund this year. Use this service for 5 years and never had a problem
Date published: 2022-03-02
Rated 1 out of 5 by from Expensive and Glitches First, never forget that TurboTax lobbies to keep taxes complex so that you are dependent on their expensive software. Other filing options are cheaper and better. This year, I gave TurboTax another shot after using H&R Block for the past few years. Things went fine until after I paid. Only after paying for TurboTax, the software took me to make a few corrections. The system got caught in a loop where my corrections were not saved no matter what option I selected. The built in system to share my screen with support didn't work. So the tax support had to send me to tech support. Even then, no progress after an hour on the phone, but they told me several other people have had the same issue. I was only able to push it through after starting my taxes over on a different computer (same Chrome browser, though). Bottom line, other software is cheaper and easier.
Date published: 2022-03-02
Rated 5 out of 5 by from Great Service! they did a great job and had great communication. I am completely impressed
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is right I worked with a live agent his name is Dominic and he was excellent. He gave me instructions that were easy to follow, returned my emails with easy to follow instructions. I would recommend Dominic to anyone and if he’s there next year I will request his service thank you Dominic .
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax is Awsome Its my 3rd year using it. It gets better and better
Date published: 2022-03-02
Rated 2 out of 5 by from Turbo Tax has glitches When downloading last years file, the system downloaded 2019 instead of 2020 Did not catch it until printing
Date published: 2022-03-02
Rated 5 out of 5 by from Software was intuitive and user-friendly. I found the software intuitive and very user-friendly.
Date published: 2022-03-02
Rated 5 out of 5 by from I love TurboTax This is my fourth or fifth time using TurboTax, my second since getting married, and it has always been a great experience. It is so easy to use, walks you through things step by step and offers lots of ways to help you understand everything, and is very affordable (in some cases, completely free, and if you do decide to upgrade you can have it come out of your tax refund so it isn't leaving your wallet). I will always recommend TurboTax to family and friends if they need an easy, affordable, and reliable way to file their taxes with confidence and minimal stress.
Date published: 2022-03-02
Rated 2 out of 5 by from Dark Patterns, Paid Pros and Crypto Support TurboTax used to be amazing by quickly sorting out ESPP and RSUs with ease for over a decade. The last two years the software has become more of a hindrance with dark patterns in UX, the need for paid live professionals and a lack of support for crypto. I have ignored the first two over the last few years but crypto staking becoming a painfully manual process for each transaction is unacceptable. I won't be repeating this mistake next year.
Date published: 2022-03-02
Rated 5 out of 5 by from Amazingly Easy! Great assistance and guided formats. This makes everything so easy to understand and follow for those of us who don't really know the ins and outs of taxes and terminology.
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5868